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  • Solutions
    • By Use Case
      • Help Desk
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Resources

Search by topic or type of resource to find the resources most relevant to you, with search by industry coming soon. Don't forget - we also have customer stories, training, and on-demand webinars for you to check out!

top view of Medicine doctor hand working with modern computer and smart phone on wooden desk as medical concept
Infographic
Hospital Complaint and Process Management

Using an effective hospital complaint software for streamlining processes and organizing complaints helps hospitals stay on top of work, answer inquir...

Help-desk-illustration-V2
White Paper
How to Select Help Desk Software

When it comes to help desk software, where do you even start? Try this handy guide - no preparation necessary.

issuetrak plus zapier-1
New Release
Untangle your tech stack with Zapier + Issuetrak

Last year we showed off a little with an unprecedented rate of development in Issuetrak 14 with a new version every month. Now we're off to the races ...

14.1 New Feature Overview [Dark Mode, Office 365] | June 2021 Webinar
14.1 New Feature Overview [Dark Mode, Office 365] | June 2021 Webinar
4 Most Common Used Car Dealership Customer Complaints
4 Most Common Used Car Dealership Customer Complaints
4 New Year's Resolutions Issuetrak Can Help You With
4 New Year's Resolutions Issuetrak Can Help You With
5 Reasons Why Customer Feedback Is Important
5 Reasons Why Customer Feedback Is Important
A Closer Look at Issuetrak 14 | April 2021 Webinar
A Closer Look at Issuetrak 14 | April 2021 Webinar
A Custom Solution to Capture Your Unique Issues: Issuetrak Webforms
A Custom Solution to Capture Your Unique Issues: Issuetrak Webforms
A Look Back on Issuetrak’s 2021
A Look Back on Issuetrak’s 2021
Additional Automation Tools | July 2021 Webinar
Additional Automation Tools | July 2021 Webinar
Admin Guide
Admin Guide
Administration Training | December 2019 Webinar
Administration Training | December 2019 Webinar
Agent Training | February 2020 Webinar
Agent Training | February 2020 Webinar
An Easier Way to Manage HR Work Requests (and More)
An Easier Way to Manage HR Work Requests (and More)
Asset Management, New Features, Q&A | February 2021 Webinar
Asset Management, New Features, Q&A | February 2021 Webinar
Automation in Issuetrak | July 2021 Webinar
Automation in Issuetrak | July 2021 Webinar
Billing Module
Billing Module
Change Management with Issuetrak | September 2020 Webinar
Change Management with Issuetrak | September 2020 Webinar
Choosing the Best HR Onboarding Software
Choosing the Best HR Onboarding Software
Congratulations to New Issuetrak Chief Operations Officer Taylor Ross
Congratulations to New Issuetrak Chief Operations Officer Taylor Ross
Covid Case Tracking for Higher Education
Covid Case Tracking for Higher Education
Customer Feedback with Jon Rivera | October 2020 Webinar
Customer Feedback with Jon Rivera | October 2020 Webinar
Deep Dive into Users and Groups | December 2019 Webinar
Deep Dive into Users and Groups | December 2019 Webinar
eBook: A Tale Of Two Issues
eBook: A Tale Of Two Issues
End User Guide
End User Guide
End User Training | March 2020 Webinar
End User Training | March 2020 Webinar
Expanding Issuerak Usage | December 2020 Webinar
Expanding Issuerak Usage | December 2020 Webinar
Feature Overview | Issuetrak 14
Feature Overview | Issuetrak 14
Feature Overview: Asset Management | August 2020 Webinar
Feature Overview: Asset Management | August 2020 Webinar
Feature Overview: Automation | May 2020 Webinar
Feature Overview: Automation | May 2020 Webinar
Feature Overview: Outgoing Email Module | July 2020 Webinar
Feature Overview: Outgoing Email Module | July 2020 Webinar
Feature Overview: Report Writer | June 2020 Webinar
Feature Overview: Report Writer | June 2020 Webinar
Feature Overview: Task Manager | April 2020 Webinar
Feature Overview: Task Manager | April 2020 Webinar
Help Center
Help Center
How Artificial Intelligence Shapes Modern Help Desks
How Artificial Intelligence Shapes Modern Help Desks
How to Manage Contact Tracing in Schools
How to Manage Contact Tracing in Schools
Incoming Email: Capabilities and Best Practices | November 2020 Webinar
Incoming Email: Capabilities and Best Practices | November 2020 Webinar
Infographic: Hospital Complaint and Process Management
Infographic: Hospital Complaint and Process Management
Infographic: Issuetrak for School Transportation Incident Management
Infographic: Issuetrak for School Transportation Incident Management
Infographic: Life Cycle of a Complaint
Infographic: Life Cycle of a Complaint
Infographic: Manufacturing Process Management
Infographic: Manufacturing Process Management
Infographic: What is Issue Tracking Software
Infographic: What is Issue Tracking Software
Issue Hub Phase II | December 2020 Webinar
Issue Hub Phase II | December 2020 Webinar
Issue Hub with Dan Flowers | October 2020 Webinar
Issue Hub with Dan Flowers | October 2020 Webinar
Issue Templates | March 2020 Webinar
Issue Templates | March 2020 Webinar
Issues & Issue Forms | February 2020 Webinar
Issues & Issue Forms | February 2020 Webinar
Issuetrak for Complaint Management | May 2020 Webinar
Issuetrak for Complaint Management | May 2020 Webinar
Issuetrak for Customer Service | August 2020 Webinar
Issuetrak for Customer Service | August 2020 Webinar
Issuetrak for Issue Tracking | July 2020 Webinar
Issuetrak for Issue Tracking | July 2020 Webinar
Issuetrak for IT Help Desk | April 2020 Webinar
Issuetrak for IT Help Desk | April 2020 Webinar
Issuetrak for Service and Work Requests | June 2020 Webinar
Issuetrak for Service and Work Requests | June 2020 Webinar
Issuetrak for Small Business
Issuetrak for Small Business
Issuetrak Keeps Transportation Running for Newport News Public Schools
Issuetrak Keeps Transportation Running for Newport News Public Schools
Issuetrak Pricing: What You See Is What You Get
Issuetrak Pricing: What You See Is What You Get
Issuetrak Product Tour
Issuetrak Product Tour
Issuetrak Promotes Taylor Ross to Chief Operations Officer | Press Release
Issuetrak Promotes Taylor Ross to Chief Operations Officer | Press Release
Issuetrak Webforms Overview
Issuetrak Webforms Overview
Issuetrak's 2021 Holiday Hours
Issuetrak's 2021 Holiday Hours
Issuetrak’s 2022 New Year’s Resolutions
Issuetrak’s 2022 New Year’s Resolutions
IT Management | February 2021 Webinar
IT Management | February 2021 Webinar
Launching now: Issuetrak 15 with Zapier integration
Launching now: Issuetrak 15 with Zapier integration
Launching now: Issuetrak 15.1 with helpful updates
Launching now: Issuetrak 15.1 with helpful updates
Launching now: Issuetrak 15.2 with After-Hours Workflows
Launching now: Issuetrak 15.2 with After-Hours Workflows
Launching now: Issuetrak 15.3 with a More Modern Surveys Module
Launching now: Issuetrak 15.3 with a More Modern Surveys Module
New Features and Q&A | February 2020 Webinar
New Features and Q&A | February 2020 Webinar
New Features and Q&A | March 2020 Webinar
New Features and Q&A | March 2020 Webinar
New Product Capabilities Overview | August 2020 Webinar
New Product Capabilities Overview | August 2020 Webinar
New Product Capabilities Overview | July 2020 Webinar
New Product Capabilities Overview | July 2020 Webinar
New Product Capabilities Overview | June 2020 Webinar
New Product Capabilities Overview | June 2020 Webinar
New Product Capabilities Overview | May 2020 Webinar
New Product Capabilities Overview | May 2020 Webinar
New Product Features & Capabilities | December 2019 Webinar
New Product Features & Capabilities | December 2019 Webinar
New Updates Overview and Q&A | March 2021 Webinar
New Updates Overview and Q&A | March 2021 Webinar
Report Writer
Report Writer
Reporting Overview | June 2021 Webinar
Reporting Overview | June 2021 Webinar
Reporting Tools Overview & Best Practices | March 2021 Webinar
Reporting Tools Overview & Best Practices | March 2021 Webinar
Say hello to Issuetrak API v2
Say hello to Issuetrak API v2
STAR Award Spotlight: Michelle Ashton
STAR Award Spotlight: Michelle Ashton
Task Manager Best Practices & New Features Overview | September 2020 Webinar
Task Manager Best Practices & New Features Overview | September 2020 Webinar
Tasks and Processes
Tasks and Processes
Tasks Overview | June 2021 Webinar
Tasks Overview | June 2021 Webinar
Time Zone Adjustment in the Cloud
Time Zone Adjustment in the Cloud
Training Links
Training Links
Trak of all Trades | September 2021 Webinar
Trak of all Trades | September 2021 Webinar
Traktip – 2021 Round Up
Traktip – 2021 Round Up
Traktip: 2017 Roundup
Traktip: 2017 Roundup
Traktip: 2018 Roundup
Traktip: 2018 Roundup
Traktip: 2019 Round Up
Traktip: 2019 Round Up
Traktip: 2020 Roundup
Traktip: 2020 Roundup
Traktip: 2021 Roundup
Traktip: 2021 Roundup
Traktip: Adding Quick Picks
Traktip: Adding Quick Picks
Traktip: Assign to Me button
Traktip: Assign to Me button
Traktip: Assigning Tasks to Issue Roles
Traktip: Assigning Tasks to Issue Roles
Traktip: Associated Issues
Traktip: Associated Issues
Traktip: Auto Assignment Inactivation
Traktip: Auto Assignment Inactivation
Traktip: Automating the Issuetrak Chat Module
Traktip: Automating the Issuetrak Chat Module
Traktip: Blocked Attachments
Traktip: Blocked Attachments
Traktip: Business Rules: Substatus
Traktip: Business Rules: Substatus
Traktip: Calendar Reminders
Traktip: Calendar Reminders
Traktip: Changing Colors in Your Issuetrak Site
Traktip: Changing Colors in Your Issuetrak Site
Traktip: Changing Passwords
Traktip: Changing Passwords
Traktip: Click to Dial Links
Traktip: Click to Dial Links
Traktip: Creating Knowledge Base Articles
Traktip: Creating Knowledge Base Articles
Traktip: Creating User Defined Fields
Traktip: Creating User Defined Fields
Traktip: Creating Your Own Summary Reports
Traktip: Creating Your Own Summary Reports
Traktip: Customizing Your Dashboard
Traktip: Customizing Your Dashboard
Traktip: Customizing Your Dashboard
Traktip: Customizing Your Dashboard
Traktip: Data Import Services
Traktip: Data Import Services
Traktip: Drag and Drop Attachments
Traktip: Drag and Drop Attachments
Traktip: Easy Automation with Issuetrak Business Rules
Traktip: Easy Automation with Issuetrak Business Rules
Traktip: Editing and Creating Issue Hub Tabs
Traktip: Editing and Creating Issue Hub Tabs
Traktip: Email Tokens
Traktip: Email Tokens
Traktip: Enhanced Login Screen Customization
Traktip: Enhanced Login Screen Customization
Traktip: Holidays and Inclement Weather
Traktip: Holidays and Inclement Weather
Traktip: Holidays and Inclement Weather
Traktip: Holidays and Inclement Weather
Traktip: Issue Classes
Traktip: Issue Classes
Traktip: Issue De-Escalation
Traktip: Issue De-Escalation
Traktip: Issue Priorities
Traktip: Issue Priorities
Traktip: Linking Knowledge Base Categories in Custom Screens
Traktip: Linking Knowledge Base Categories in Custom Screens
Traktip: Managing Visibility in Issuetrak
Traktip: Managing Visibility in Issuetrak
Traktip: Mass Updates to Close issues
Traktip: Mass Updates to Close issues
Traktip: Navigating the New Issue Hub
Traktip: Navigating the New Issue Hub
Traktip: New Employee Onboarding
Traktip: New Employee Onboarding
Traktip: Our New Organizations Menu
Traktip: Our New Organizations Menu
Traktip: Password Policies
Traktip: Password Policies
Traktip: Pre-Submit Screen
Traktip: Pre-Submit Screen
Traktip: Preparing Your Site for Issuetrak 14
Traktip: Preparing Your Site for Issuetrak 14
Traktip: Private Notes in Incoming Email
Traktip: Private Notes in Incoming Email
Traktip: Process Orders on Escalations
Traktip: Process Orders on Escalations
Traktip: Projects
Traktip: Projects
Traktip: Reporting on Tasks
Traktip: Reporting on Tasks
Traktip: Resetting a Completed Task
Traktip: Resetting a Completed Task
Traktip: Resetting Your Password
Traktip: Resetting Your Password
Traktip: Resolve Issues Using Business Rules
Traktip: Resolve Issues Using Business Rules
Traktip: Restriction Options
Traktip: Restriction Options
Traktip: Rich Text Editor
Traktip: Rich Text Editor
Traktip: Round Robin Issue Assignment
Traktip: Round Robin Issue Assignment
Traktip: Round Robin Issue Assignment
Traktip: Round Robin Issue Assignment