Help Desk

Keep track of every issue that comes in and utilize powerful automations to manage them.

Learn More

All about Help Desk

Intuitive help desk software should bolster your operations. Learn more about how to optimize your help desk.

Ticket Creation

Multi-channel Submission

Create issues from direct submission, email, webforms, chats, and more.

Automation

Workflows and Tasks

Ensure consistency and quality of support through powerful automations and tasking.

Business Intelligence

Business Analytics and Reporting

Fully understand the scope of your issues and visualize the health of your help desk operations.

Knowledge Management

Knowledge Base

The perfect way to keep track of complicated steps and procedures for your help desk agents.

Customer Feedback

Surveys

Find out how well you're taking care of your customers through Surveys.

Featured

White Paper: How to Select Help Desk Software

Infographic: Master Your Help Desk

White Paper: Getting Started with Issuetrak

White Paper: Change Control
Customer Support

Experience the very best in customer support and handle issues with speed and accuracy.

Learn More

All about Customer Support

Good software should get out of the way so you can provide the best customer support possible. Learn more.

Documentation

Notes and updates

Automatically convert emails into support requests or add update notes to existing requests.

Transparency

Keep in the loop

Use substatuses so every team member gets a bird’s eye view of who’s handling what.

Business Support

Manage SLAs

Enforce your team’s SLAs to ensure that no customer problem goes unresolved for too long.

Implementation

Easy setup

Intuitive and robust configuration options allows Issuetrak to adapt to your business.

Automation

Keep work flowing

Do the heavy lifting through workflows and tasks so you can focus on your customers.

Featured

Infographic: Deliver The Best Customer Support

White Paper: How to Select Customer Service Software

White Paper: Getting Started with Issuetrak
Complaint Management

It'll be easy to keep your customers happy by organizing and automating your complaint resolution processes.

Learn More

All about complaint management

See how you can take control of the flow of complaints and responses.

Submit from anywhere

Multi-channel complaint submission

No matter where they are, customers love telling you like it is. Take phone calls, emails, or webform submissions and turn them into manageable requests.

Customizable

Custom Forms and Fields

Ensure timely resolutions be requesting the information you need on your complaint forms.

Implementation

Easy Setup and Maintenance

Have your site ready to receive complaints in no time, or let us help you get there even faster.

Flexible

Expandable use cases

Save money by using your site for a variety of use cases, from Complaint Management, Change Management, Facilities Management, and more.

No Barriers

Full transparency

Everyone likes being in the know. From notifications to substatus updates, keep customers and employees abreast of what's going on with every request.

Featured

Infographic: Optimize Your Customer Feedback

Infographic: Life Cycle of a Complaint

White Paper: Getting Started with Issuetrak
Issuetrak 15.9 is here!

Issuetrak 15.9 is here!

Features

Learn More

Get a demo

Did you find everything you need? Speak with one of our product experts to see Issuetrak in action.

Our Product

Learn more about all the features of our product.

Product Roadmap

See where the product is headed and what features are on the horizon.

Help Desk Features

Issue Hub

A one-stop hub to view, manage, and update issues with the click of a button.

Incoming Email Processing

Set up Issuetrak to monitor your inbox and create new issues.

Task Assignments

Use tasks to collaborate on issues and ensure consistency of process.

Round Robin Issue Assignment

Spread issues across a designated group of users.

Knowledge Base

Keep track of important information for your users and admins.

Asset Management

Manage hardware and software information and maintenance, keep software licensing updated, and more.

See more features

Integrations

Issuetrak API

Zapier

Webforms

Chat

Google Analytics

Gmail

Identity Management

See more Integrations
Solutions

By Size

Start-ups

Establish best-practices and workflows from the start.

Small/Medium

Keep issues from slipping through the cracks as your business evolves.

Enterprise

Use recurring and scheduled issues to stay proactive even as new issues poor in.

By Industry

Information Technology

Intuitive help desk software that provides a cohesive system for resolving your tickets.

Education

Track issues with the school's network, computer labs, and education software platforms.

Healthcare

Keep hospital operations flowing smoothly and rapidly respond to issues as they come in.

Manufacturing

Stay on top of software licensing for engineering platforms and more.

Telecom

Manage the extensive network and IT infrastructure of the organization.

Nonprofit

Keep donors and employees happy through easy help desk ticket tracking and progress notifications.

Other Use Cases

Facilities Management

Issue Tracking

Change Management

Crisis Management

We also have integrations!
Pricing
Resources

Resources

Resource Library

A repository of information for all things Issuetrak.

Blog

From product deep dives to think pieces on various industries, we offer our thoughts on a variety of topics.

Customer Stories

Interviews and highlights of how some of our customers thrive.

Support

Get in touch with our top-tier support team.

Webinars

Review past webinars and learn about what's coming next.

Training

Learn new and exciting ways to take advantage of everything Issuetrak has to offer.

Featured

Infographic

Hospital Complaint and Process Management
See more

Infographic

Optimize Your Customer Feedback Process
Download now

Issuetrak 15.0

Untangle Your Tech Stack with Zapier + Issuetrak
Learn more

See more in our library
Company

About Us

Careers

Community

Contact

Press

Get a demo

← Main

← Back

Get a demo

Features

Learn More

Speak with a Product Expert

Speak with one of our product experts to learn more about the product, see a demo, or request an evaluation site for a more hands-on experience.

Our Product

Learn even more about Issuetrak's features.

Product Roadmap

See where the product is headed and what features are on the horizon.

Customer Support Features

Incoming Email

Turn emails into issues automatically

Webforms

Allow users to create issues via a webform.

Surveys

Collect feedback and customer information via surveys.

Issue Substatus

Keep track of all your issues' statuses and build powerful automations around them.

SLAs

Ensure the quality of your support and adherence to business rules via SLAs.

Notifications

Keep your customers informed of an issue's progress every step of the way.

See more features

Integrations

Issuetrak API

Zapier

Webforms

Chat

Google Analytics

Gmail

Identity Management

See more Integrations
Solutions

By Size

Start-ups

Make customer support a foundational pillar.

Small/Medium

Take advantage of software that grows with your business.

Enterprise

Keep your customers happy by focusing on what's allowed your organization to thrive.

By Industry

B2B

Track vendor inquires, complaints, and requests for support.

Higher Education

Support students and track issues across campuses, dorms, or individual classrooms.

Retail

Keep your stores up and running and keep an eye on areas of concern.

Manufacturing

Track product requests and support requests on parts and services.

Nonprofit

Keep staff and donors updated as support requests are processed and resolved.

Featured Articles

Medium or Well Done?

Feedback Is Important

B2B Customer Support

Read more
Pricing
Resources

Resources

Resource Library

A repository of information for all things Issuetrak.

Blog

From product deep dives to think pieces on various industries, we offer our thoughts on a variety of topics.

Customer Stories

Interviews and highlights of how some of our customers thrive.

Support

Get in touch with our top-tier support team.

Webinars

Review past webinars and learn about what's coming next.

Training

Learn new and exciting ways to take advantage of everything Issuetrak has to offer.

Featured

Infographic

Hospital Complaint and Process Management
See more

Infographic

Optimize Your Customer Feedback Process
Download now

Issuetrak 15.0

Untangle Your Tech Stack with Zapier + Issuetrak
Learn more

See more in our library
Company

About Us

Careers

Community

Contact

Press

Get a demo

← Main

← Back

Get a demo

Features

Learn More

Speak with a Product Expert

Speak with one of our product experts to learn more about the product, see a demo, or request an evaluation site for a more hands-on experience.

Our Product

Learn even more about Issuetrak's features.

Product Roadmap

See where the product is headed and what features are on the horizon.

Customer Support Features

Incoming Email

Turn emails into issues automatically

Webforms

Allow users to create issues via a webform.

Surveys

Collect feedback and customer information via surveys.

Issue Substatus

Keep track of all your issues' statuses and build powerful automations around them.

SLAs

Ensure the quality of your support and adherence to business rules via SLAs.

Notifications

Keep your customers informed of an issue's progress every step of the way.

See more features

Integrations

Issuetrak API

Zapier

Webforms

Chat

Google Analytics

Gmail

Identity Management

See more Integrations
Solutions

By Size

Start-Ups

Get ahead of the complaints from the jump.

Small/Medium

Use complaints to help fuel improvements and growth.

Enterprise

Maintain your complaint management process as you take on the next challenge.

By Industry

Municipalities

Track complaints and request from citizens, visitors, and employees.

Finance

Stay on top of regulatory requirements for managing complaints and CFPB compliance.

Retail

Keep your stores up and running and keep an eye on areas of concern.

Food Service

Keep customers coming back by addressing complaints with food, service, and dining spaces.

Retail

Track customer thoughts regarding your storefronts, employees, and product quality.

Featured Articles

Receiving complaints

Transit complaints

Patient complaints

Read more
Pricing
Resources

Resources

Resource Library

A repository of information for all things Issuetrak.

Blog

From product deep dives to think pieces on various industries, we offer our thoughts on a variety of topics.

Customer Stories

Interviews and highlights of how some of our customers thrive.

Support

Get in touch with our top-tier support team.

Webinars

Review past webinars and learn about what's coming next.

Training

Learn new and exciting ways to take advantage of everything Issuetrak has to offer.

Featured

Infographic

Hospital Complaint and Process Management
See more

Infographic

Optimize Your Customer Feedback Process
Download now

Issuetrak 15.0

Untangle Your Tech Stack with Zapier + Issuetrak
Learn more

See more in our library
Company

About Us

Careers

Community

Contact

Press

Get a demo

← Main

← Back

Get a demo

Resource Library

Search by topic or type of resource to find the resources most relevant to you, with search by industry coming soon. Don't forget - we also have customer stories, training, and on-demand webinars for you to check out!

library-animate

top view of Medicine doctor hand working with modern computer and smart phone on wooden desk as medical concept

Hospital Complaint and Process Management

Using an effective hospital complaint software for streamlining processes and organizing complaints helps hospitals stay on top of work, answer inquir...

Help-desk-illustration-V2

How to Select Help Desk Software

When it comes to help desk software, where do you even start? Try this handy guide - no preparation necessary.

issuetrak plus zapier-1

Untangle your tech stack with Zapier + Issuetrak

Last year we showed off a little with an unprecedented rate of development in Issuetrak 14 with a new version every month. Now we're off to the races ...

Topic

Help Desk
Complaint Management
Issue Tracking
Customer Support

Type

Customer Stories
White Papers and eBooks
Infographics
On-Demand Webinars
Videos
Blog Post

12 Months, 12 Releases: Issuetrak’s 2022 Achievements

12 Months, 12 Releases: Issuetrak’s 2022 Achievements

14.1 New Feature Overview [Dark Mode, Office 365] | June 2021 Webinar

14.1 New Feature Overview [Dark Mode, Office 365] | June 2021 Webinar

15.7 Upgrade: A Reimagined Report Writer

15.7 Upgrade: A Reimagined Report Writer

15.8 Release: Multi-factor Authentication for Increased Security

15.8 Release: Multi-factor Authentication for Increased Security

15.9 Release: Organization Fields, Report Writer, Test Site Deployment

15.9 Release: Organization Fields, Report Writer, Test Site Deployment

5 Ways to Get a Better Return on Productivity

5 Ways to Get a Better Return on Productivity

A Closer Look at Issuetrak 14 | April 2021 Webinar

A Closer Look at Issuetrak 14 | April 2021 Webinar

Additional Automation Tools | July 2021 Webinar

Additional Automation Tools | July 2021 Webinar

Admin Guide

Administration Training | December 2019 Webinar

Administration Training | December 2019 Webinar

Adverse Event Reporting Made Easy: 2023 Roundup

Adverse Event Reporting Made Easy: 2023 Roundup

Agent Training | February 2020 Webinar

Agent Training | February 2020 Webinar

An Emerging Market Under Biden's Clean Energy Bill

An Emerging Market Under Biden's Clean Energy Bill

Asset Management, New Features, Q&A | February 2021 Webinar

Asset Management, New Features, Q&A | February 2021 Webinar

Automation in Issuetrak | July 2021 Webinar

Automation in Issuetrak | July 2021 Webinar

Best Jira On-premise Alternatives: Issue Tracking Software System

Best Jira On-premise Alternatives: Issue Tracking Software System

Billing Module

Change Management with Issuetrak | September 2020 Webinar

Change Management with Issuetrak | September 2020 Webinar

Customer Feedback with Jon Rivera | October 2020 Webinar

Customer Feedback with Jon Rivera | October 2020 Webinar

December STARs: A Dazzling Finish to 2022

December STARs: A Dazzling Finish to 2022

Deep Dive into Users and Groups | December 2019 Webinar

Deep Dive into Users and Groups | December 2019 Webinar

eBook: A Tale Of Two Issues

eBook: A Tale Of Two Issues

Empowered Free Users for Help Desk Health

Empowered Free Users for Help Desk Health

End User Guide

End User Training | March 2020 Webinar

End User Training | March 2020 Webinar

Expanding Issuerak Usage | December 2020 Webinar

Expanding Issuerak Usage | December 2020 Webinar

Feature Overview | Issuetrak 14

Feature Overview | Issuetrak 14

Feature Overview: Asset Management | August 2020 Webinar

Feature Overview: Asset Management | August 2020 Webinar

Feature Overview: Automation | May 2020 Webinar

Feature Overview: Automation | May 2020 Webinar

Feature Overview: Outgoing Email Module | July 2020 Webinar

Feature Overview: Outgoing Email Module | July 2020 Webinar

Feature Overview: Report Writer | June 2020 Webinar

Feature Overview: Report Writer | June 2020 Webinar

Feature Overview: Task Manager | April 2020 Webinar

Feature Overview: Task Manager | April 2020 Webinar

Global Supply Chain Disruption in Covid's Wake

Global Supply Chain Disruption in Covid's Wake

Help Center

Incoming Email: Capabilities and Best Practices | November 2020 Webinar

Incoming Email: Capabilities and Best Practices | November 2020 Webinar

Infographic: Deliver The Best Customer Support

Infographic: Deliver The Best Customer Support

Infographic: Hospital Complaint and Process Management

Infographic: Hospital Complaint and Process Management

Infographic: Issuetrak for School Transportation Incident Management

Infographic: Issuetrak for School Transportation Incident Management

Infographic: Life Cycle of a Complaint

Infographic: Life Cycle of a Complaint

Infographic: Manufacturing Process Management

Infographic: Manufacturing Process Management

Infographic: Master Your Help Desk

Infographic: Master Your Help Desk

Infographic: Optimize Your Customer Feedback

Infographic: Optimize Your Customer Feedback

Infographic: What is Issue Tracking Software

Infographic: What is Issue Tracking Software

Issue Hub Phase II | December 2020 Webinar

Issue Hub Phase II | December 2020 Webinar

Issue Hub with Dan Flowers | October 2020 Webinar

Issue Hub with Dan Flowers | October 2020 Webinar

Issue Templates | March 2020 Webinar

Issue Templates | March 2020 Webinar

Issues & Issue Forms | February 2020 Webinar

Issues & Issue Forms | February 2020 Webinar

Issuetrak for Complaint Management | May 2020 Webinar

Issuetrak for Complaint Management | May 2020 Webinar

Issuetrak for Customer Service | August 2020 Webinar

Issuetrak for Customer Service | August 2020 Webinar

Issuetrak for Issue Tracking | July 2020 Webinar

Issuetrak for Issue Tracking | July 2020 Webinar

Issuetrak for IT Help Desk | April 2020 Webinar

Issuetrak for IT Help Desk | April 2020 Webinar

Issuetrak for Service and Work Requests | June 2020 Webinar

Issuetrak for Service and Work Requests | June 2020 Webinar

Issuetrak Keeps Transportation Running for Newport News Public Schools

Issuetrak Keeps Transportation Running for Newport News Public Schools

Issuetrak Product Tour

Issuetrak Product Tour

Issuetrak Webforms Overview

Issuetrak Webforms Overview

Issuetrak Wins SourceForge Leader Award in Software Services 2023

Issuetrak Wins SourceForge Leader Award in Software Services 2023

IT Management | February 2021 Webinar

IT Management | February 2021 Webinar

IT Struggles with Issue Tracking Requests

IT Struggles with Issue Tracking Requests

Manage Drone Complaints Before the Takeover

Manage Drone Complaints Before the Takeover

New Features and Q&A | February 2020 Webinar

New Features and Q&A | February 2020 Webinar

New Features and Q&A | March 2020 Webinar

New Features and Q&A | March 2020 Webinar

New Product Capabilities Overview | August 2020 Webinar

New Product Capabilities Overview | August 2020 Webinar

New Product Capabilities Overview | July 2020 Webinar

New Product Capabilities Overview | July 2020 Webinar

New Product Capabilities Overview | June 2020 Webinar

New Product Capabilities Overview | June 2020 Webinar

New Product Capabilities Overview | May 2020 Webinar

New Product Capabilities Overview | May 2020 Webinar

New Product Features & Capabilities | December 2019 Webinar

New Product Features & Capabilities | December 2019 Webinar

New Updates Overview and Q&A | March 2021 Webinar

New Updates Overview and Q&A | March 2021 Webinar

Pay and Get Paid: Boost ROI with Help Desk Software

Pay and Get Paid: Boost ROI with Help Desk Software

Ping! Automated Notifications Help Solve Issues While You Sleep

Ping! Automated Notifications Help Solve Issues While You Sleep

Popular Spiceworks Help Desk Alternatives 2023

Popular Spiceworks Help Desk Alternatives 2023

Property Management Automation Benefits Property Managers

Property Management Automation Benefits Property Managers

Report Writer

Reporting Overview | June 2021 Webinar

Reporting Overview | June 2021 Webinar

Reporting Tools Overview & Best Practices | March 2021 Webinar

Reporting Tools Overview & Best Practices | March 2021 Webinar

Rock STAR: November Edition with Jon Rivera

Rock STAR: November Edition with Jon Rivera

SaaS Comparative Analysis

SaaS Comparative Analysis

T-Mobile, Norton, LastPass Security Breach: What Could They Do Better?

T-Mobile, Norton, LastPass Security Breach: What Could They Do Better?

Task Manager Best Practices & New Features Overview | September 2020 Webinar

Task Manager Best Practices & New Features Overview | September 2020 Webinar

Tasks and Processes

Tasks and Processes

Tasks Overview | June 2021 Webinar

Tasks Overview | June 2021 Webinar

The Key to Clearing Your Ticket Requests: Webforms

The Key to Clearing Your Ticket Requests: Webforms

They Talk, We Listen: Agile-Scrum For Better Software

They Talk, We Listen: Agile-Scrum For Better Software

Time Zone Adjustment in the Cloud

Time Zone Adjustment in the Cloud

Top 5 Traits to Look for in a Good Account Manager

Top 5 Traits to Look for in a Good Account Manager

Training Links

Trak of all Trades | September 2021 Webinar

Trak of all Trades | September 2021 Webinar

Traktip: 2017 Roundup

Traktip: 2017 Roundup

Traktip: 2018 Roundup

Traktip: 2018 Roundup

Traktip: 2019 Round Up

Traktip: 2019 Round Up

Traktip: 2020 Roundup

Traktip: 2020 Roundup

Traktip: 2021 Roundup

Traktip: 2021 Roundup

Traktip: Adding Quick Picks

Traktip: Adding Quick Picks

Traktip: Assign to Me button

Traktip: Assign to Me button

Traktip: Assigning Tasks to Issue Roles

Traktip: Assigning Tasks to Issue Roles

Traktip: Associated Issues

Traktip: Associated Issues

Traktip: Auto Assignment Inactivation

Traktip: Auto Assignment Inactivation

Traktip: Automating the Issuetrak Chat Module

Traktip: Automating the Issuetrak Chat Module

Traktip: Blocked Attachments

Traktip: Blocked Attachments

Traktip: Business Rules: Substatus

Traktip: Business Rules: Substatus

Traktip: Calendar Reminders

Traktip: Calendar Reminders

Traktip: Changing Colors in Your Issuetrak Site

Traktip: Changing Colors in Your Issuetrak Site

Traktip: Changing Passwords

Traktip: Changing Passwords