Resource Library

Whether you're just starting your help desk journey or looking to expand your Issuetrak site, there's information to answer all your questions. Browse our repository of resources to deepen your knowledge of Issuetrak.
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Customer Stories White Papers and eBooks Infographics On-Demand Webinars Training Articles Videos
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Customer Stories

Customer Story Roundup: IT Help Desk

Four customers from three different industries rely on Issuetrak to run their IT helps desks smoothly.

Customer Stories

Elizabeth River Crossings: Incident Management

Elizabeth River Crossings uses help desk software to manage incidents for thousands of vehicles per day. 

Customer Stories

Stafford County Keeps Student Transportation Feedback Organized

Stafford County Schools collect key information with webforms to manage their transportation system.

On-Demand Webinars

Complaint Management for Healthcare Demo

Our Account Managers walk you through the easy process of complaint management with Issuetrak help desk software.

On-Demand Webinars

Virtual Product Roadmap Meet-up | March 2023

Our CEO and Product Owner journey with you through the evolution of our software.

White Papers and eBooks

Getting Started with Issuetrak

A step-by-step guide to setting up your Issuetrak site to meet your help desk needs.

Infographics

Deliver The Best Customer Support

Implement software at your help desk and boost your customer support ratings.

Infographics

Optimize Customer Complaints and Feedback

Help desk software converts feedback and helps your organization grow.

Infographics

Master Your Help Desk

Your greatest help desk pains solved with help desk software.

Infographics

Issuetrak for School Transportation Incident Management

A visual of how software helps school districts maintain a well-functioning transportation system.

Infographics

Life Cycle of a Complaint

How do complaints get resolved when using help desk software?

Infographics

Manufacturing Process Management

Manufacturers use help desk software to increase production at faster rates.

Infographics

What is Issue Tracking Software?

How implementing software speeds up the way you resolve issues and requests at your help desk.

Infographics

Hospital Complaint and Process Management

How hospitals use help desk software to manage patient feedback.

White Papers and eBooks

How to Select Help Desk Software

Equip your help desk with the right software choice. 

White Papers and eBooks

How to Select Issue Tracking Software

Use your best-suited software to track help desk issues without disruption or delays.

White Papers and eBooks

Change Control

Implement seamless change without disruption to your daily operations.

White Papers and eBooks

A Tale Of Two Issues

Learn the difference of issue resolution with and without the support of help desk software.

On-Demand Webinars

Trak of all Trades | September 2021 Webinar

On-Demand Webinars

User and Group Best Practices | August 2021 Webinar

On-Demand Webinars

User Memberships in Issuetrak | August 2021 Webinar

On-Demand Webinars

Additional Automation Tools | July 2021 Webinar

On-Demand Webinars

Tasks Overview | June 2021 Webinar

On-Demand Webinars

Reporting Overview | June 2021 Webinar

On-Demand Webinars

Automation in Issuetrak | July 2021 Webinar

Videos

Feature Overview | Issuetrak 14

Get an overview of all Issuetrak help desk software has to offer.

Videos

Issuetrak Product Tour

Take a tour of our greatest features that speed up your help desk process.

On-Demand Webinars

14.1 New Feature Overview [Dark Mode, Office 365] | June 2021 Webinar

On-Demand Webinars

A Closer Look at Issuetrak 14 | April 2021 Webinar

On-Demand Webinars

New Updates Overview and Q&A | March 2021 Webinar

On-Demand Webinars

Reporting Tools Overview & Best Practices | March 2021 Webinar

On-Demand Webinars

Asset Management, New Features, Q&A | February 2021 Webinar

On-Demand Webinars

IT Management | February 2021 Webinar

On-Demand Webinars

Issuetrak for Issue Tracking | July 2020 Webinar

On-Demand Webinars

New Product Capabilities Overview | June 2020 Webinar

On-Demand Webinars

Feature Overview: Report Writer | June 2020 Webinar

On-Demand Webinars

New Product Capabilities Overview | May 2020 Webinar

On-Demand Webinars

Feature Overview: Task Manager | April 2020 Webinar

On-Demand Webinars

Issuetrak for IT Help Desk | April 2020 Webinar

On-Demand Webinars

End User Training | March 2020 Webinar

On-Demand Webinars

New Features and Q&A | February 2020 Webinar

On-Demand Webinars

Agent Training | February 2020 Webinar

On-Demand Webinars

New Product Features & Capabilities | December 2019 Webinar

On-Demand Webinars

Deep Dive into Users and Groups | December 2019 Webinar

On-Demand Webinars

Administration Training | December 2019 Webinar

On-Demand Webinars

Transform Feedback into Growth with Web Surveys | Fall 2019 Webinar

Customer Stories

Issuetrak Keeps Transportation Running for Newport News Public Schools

School uses help desk software to track thousands of computer assets among staff and students.

White Papers and eBooks

How to Select Customer Service Software

Support your help desk with software to provide exceptional customer service.

Training Articles

Traktip: 2021 Roundup

Training Articles

Traktip: Holidays and Inclement Weather

Training Articles

Traktip: Round Robin Issue Assignment

Training Articles

Traktip: Data Import Services

Training Articles

Traktip: Password Policies

Training Articles

Traktip: Our New Organizations Menu

Training Articles

Traktip: Click to Dial Links

Training Articles

Traktip: Using Bookmarks

Training Articles

Traktip: Preparing Your Site for Issuetrak 14

Training Articles

Traktip: Using HTML to Enhance Your Issuetrak Site

Training Articles

Traktip: Private Notes in Incoming Email

Training Articles

Traktip: Editing and Creating Issue Hub Tabs

Training Articles

Traktip: 2020 Roundup

Training Articles

Traktip: Linking Knowledge Base Categories in Custom Screens

Training Articles

Traktip: Navigating the New Issue Hub

Training Articles

Traktip: Automating the Issuetrak Chat Module

Training Articles

Traktip: Issue Classes

Training Articles

Traktip: Managing Visibility in Issuetrak

Training Articles

Traktip: Enhanced Login Screen Customization

Training Articles

Traktip: Auto Assignment Inactivation

Training Articles

Traktip: Issue De-Escalation

Training Articles

Traktip: Associated Issues

Training Articles

Traktip: Service Level Agreements

Training Articles

Traktip: 2019 Round Up

Training Articles

Traktip: Using Custom Screens

Training Articles

Traktip: Using Global Issues

Training Articles

Traktip: Changing Colors in Your Issuetrak Site

Training Articles

Traktip: Adding Quick Picks

Training Articles

Traktip: Issue Priorities

Training Articles

Traktip: Searching and Reporting on user defined fields

Training Articles

Traktip: Searching for Inactive Users

Training Articles

Traktip: Changing Passwords

White Papers and eBooks

SaaS Comparative Analysis

Top features to look for when considering any help desk software.

Training Articles

Issuetrak Webforms Overview

Webforms work for you to collect the right information and solve issues effectively.

Videos

Using Issuetrak Across All Departments

Help desk supports all your departments. Issuetrak software supports your help desk.

On-Demand Webinars

Issuetrak for Service and Work Requests | June 2020 Webinar

On-Demand Webinars

Feature Overview: Automation | May 2020 Webinar

On-Demand Webinars

Issuetrak for Complaint Management | May 2020 Webinar

On-Demand Webinars

New Features and Q&A | March 2020 Webinar

On-Demand Webinars

Issue Templates | March 2020 Webinar

On-Demand Webinars

Issues & Issue Forms | February 2020 Webinar

On-Demand Webinars

Issue Hub Phase II | December 2020 Webinar

On-Demand Webinars

Expanding Issuerak Usage | December 2020 Webinar

On-Demand Webinars

Customer Feedback with Jon Rivera | October 2020 Webinar

On-Demand Webinars

Issue Hub with Dan Flowers | October 2020 Webinar

On-Demand Webinars

Task Manager Best Practices & New Features Overview | September 2020 Webinar

On-Demand Webinars

Change Management with Issuetrak | September 2020 Webinar

On-Demand Webinars

Feature Overview: Asset Management | August 2020 Webinar

On-Demand Webinars

Issuetrak for Customer Service | August 2020 Webinar

Training Articles

Traktip: Saved Searches

Training Articles

Traktip: Creating Knowledge Base Articles

Training Articles

Traktip: The Basics of Admin Auditing

Training Articles

Traktip: Track Social Media Mentions with Issuetrak

Training Articles

Traktip: Customizing Your Dashboard

Training Articles

Traktip: Customizing Your Dashboard

Training Articles

Traktip: Pre-Submit Screen

Training Articles

Traktip: 2018 Roundup

Training Articles

Traktip: Calendar Reminders

Training Articles

Traktip: Reporting on Tasks

Training Articles

Traktip: Working from the My Issues Page

Training Articles

Training Links

Get step-by-step tutorials of different procedures in Issuetrak.

Training Articles

End User Guide

Get help with everyday Issuetrak usage.

Training Articles

Billing Module

Configure your site to process billing procedures efficiently.

Training Articles

Report Writer

Gather and structure data from your Issuetrak site.

Training Articles

Tasks and Processes

Convert your existing processes to implement on your Issuetrak site.

Training Articles

Time Zone Adjustment in the Cloud

Adjust hours of operation and SLA settings. For Cloud Customers not in ET.

Videos

User Permissions

Control what users access and do in Issuetrak.

Videos

Video Tutorial - Navigation

Navigate your Issuetrak site in this easy tutorial.

Videos

Video Tutorial - Changing the Issuetrak Logo to Your Logo

Follow this tutorial to change or update your brand logo.

Training Articles

Admin Guide

Training Articles

Help Center

Training Articles

Visibility Controls Best Practices

Videos

Video Tutorial - Submitting Issues

Videos

Video Tutorial - Employee Onboarding

Videos

Video Tutorial - Creating and Using Issue Templates

Videos

Video Tutorial - Creating and Using Issue Templates

Training Articles

Traktip: Resetting a Completed Task

Training Articles

Traktip: Mass Updates to Close issues

Training Articles

Traktip: Creating User Defined Fields

Training Articles

Traktip: New Employee Onboarding

Training Articles

Traktip: Creating Your Own Summary Reports

Training Articles

Traktip: Projects

Training Articles

Traktip: 2017 Roundup

Training Articles

Traktip: Resetting Your Password

Training Articles

Traktip: Survey Rules

Training Articles

Traktip: Assigning Tasks to Issue Roles

Training Articles

Traktip: Process Orders on Escalations

Training Articles

Traktip: Assign to Me button

Training Articles

Traktip: Email Tokens

Training Articles

Traktip: Rich Text Editor

Training Articles

Traktip: Blocked Attachments

Training Articles

Traktip: Drag and Drop Attachments

Training Articles

Traktip: Restriction Options

Training Articles

Traktip: Business Rules: Substatus

Videos

Traktip: Using Substatus to Pause the System Clock

Training Articles

Traktip: Easy Automation with Issuetrak Business Rules

Training Articles

Traktip: Scheduled Reports

Training Articles

Traktip: Updating Issues with Task Responses

Training Articles

Traktip: Using Tasks for Branching Workflows

Training Articles

Traktip: Using Recurring Issues to Automatically Submit Scheduled Issues

Training Articles

Traktip: Resolve Issues Using Business Rules

On-Demand Webinars

Incoming Email: Capabilities and Best Practices | November 2020 Webinar

On-Demand Webinars

New Product Capabilities Overview | August 2020 Webinar

On-Demand Webinars

New Product Capabilities Overview | July 2020 Webinar

On-Demand Webinars

Feature Overview: Outgoing Email Module | July 2020 Webinar

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