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Multi-channel ticket submission allows you to create tickets in-app, via email, via webform, and more.
A one-stop hub to view, manage, and update tickets with the click of a button.
Automatically spread tickets across a designated group of users.
Use tasks to collaborate on issues and ensure consistency of process.
Keep track of important information for your users and admins.
Manage hardware and software information and maintenance, keep software licensing updated, and more.
Keep track of every issue that comes in and utilize powerful automations to manage them.
Experience the very best in customer support and handle issues with speed and accuracy.
It'll be easy to keep your customers happy by organizing and automating your complaint resolution processes.
Establish best-practices and workflows from the start.
Keep issues from slipping through the cracks as your business evolves.
Use recurring and scheduled issues to stay proactive even as new issues poor in.
Track issues with the school's network, computer labs, and education software platforms.
Tools you need to keep financial operations going smooth.
Track complaints and request from citizens, visitors, and employees.
Keep hospital operations flowing smoothly.
Stay on top of software licensing for engineering platforms and more.
Keep donors and employees happy through easy help desk ticket tracking and progress notifications.
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A step-by-step guide to setting up your Issuetrak site to meet your help desk needs.