Major floral supplier revolutionizes their help desk capabilities
A Texas-based floral greenery company is one of the world’s top two providers of greenery for floral arrangements, shipping their product all over the globe. With 7,800 acres of farms and 1.5 million acres of managed forest land, the company grows, processes, distributes and sells 16 million bunches of greens every year.
With a compact workforce of 70 managers and approximately 300 agricultural workers, the company strives for maximize efficiency. In a move to modernize their IT strategy, the director prioritized finding a tool to organize and track IT help desk requests. Requests overwhelmed their outdated, office-based system. Employees were never sure who to call or whether their problems were close to resolution.
Then they found Issuetrak.
Find out how Issuetrak revolutionizes help desks.