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All Features

All killer, no filler - everything Issuetrak has to offer. You won't find another help desk platform that provides the same combination of features, configuration options, and outstanding customer service.

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Our Product

After decades in the game, we have a knack for keeping track. The features below demonstrate all the ways we can bring that expertise to your operations. And everything is included - no fancy tiers or nickel and diming. Find something that interests you? Click through to learn more.

Issue Management

Unlimited Issues

Issue Management

Customizable Issue Types

Issue Management

Customizable Issue SubTypes

Issue Management

Issue Statuses

Issue Management

Customizable Issue Sub Statuses

Issue Management

Customizable Issue Priorities

Issue Management

Mass Issue Handling

Issue Management

Custom Issue Views

Issue Management

Unlimited Issue Attachments

Issue Management

Issue Solutions

Issue Management

Issue Labor Hours Tracking

Issue Management

Labor Hour Stopwatch

Issue Management

Issue Target Dates

Issue Management

Issue Required by Dates

Issue Management

Issue Causes

Issue Management

Issue Classification

Issue Management

Issue Linking and Association

Issue Management

Custom Record Table

Issue Management

Global Issues

Issue Management

Issue Cloning

Issue Management

Bulk Issue Submission

Issue Management

Issue Subscriptions

Issue Management

Issue Auditing and Reporting

Issue Management

Customizable Issue Severities

Issue Management

Issue Assignment

Issue Management

Issue Next Action

Issue Management

SLA Management

Issue Management

SLA Alerts and Breach Notifications

Issue Management

Create Issues from Email

Branding and Appearance

Custom Site Theming and Appearance

Branding and Appearance

Custom Site System Colors

Branding and Appearance

Custom On Screen Messaging

Branding and Appearance

Site White-Labeling

Branding and Appearance

Custom Logo Support

Branding and Appearance

Customizable HTML Support

Branding and Appearance

Dark Mode

Branding and Appearance

Color Themes

Branding and Appearance

Custom Labels

Reporting

Unlimited Reporting

Reporting

Live Issue Views via the Issue Hub

Reporting

Customizable Live Dashboard

Reporting

Advanced Issue Search

Reporting

Prebuilt Issue Reporting

Reporting

Prebuilt Contract Reporting

Reporting

Prebuilt Labor Hour Reporting

Reporting

Prebuilt SLA Reporting

Reporting

Custom Report Builder

Reporting

Report Logic filters and sorting

Reporting

Activity Reporting (Issues, Users, Organizations, etc

Reporting

Asset Reporting

Reporting

Survey Reporting

Reporting

Export reports to CSV, Excel, or HTML

Reporting

Scheduled Reporting

Task Management

Task Builder

Task Management

Task Groups

Task Management

Customizable Task Notifications

Task Management

Conditional Task Flows

Task Management

Task Issue Automation

Task Management

Task Dependencies

Task Management

Secure Task Completion

Task Management

Task Assignments

Task Management

Task Restrictions

Task Management

Task Types

Task Management

Task Notes

Task Management

Task Due Dates

Knowledge Management

Knowledge Base Articles

Knowledge Management

Full Text Search

Knowledge Management

File Storage/Attachments

Knowledge Management

Custom Reports

Knowledge Management

Create from Issue

Knowledge Management

Visibility Controls

Knowledge Management

Private Articles

Knowledge Management

Unlimited Knowledge Base Categorization and Categories

Knowledge Management

Knowledge Base Public Portal

Email

Customizable Issue Notifications

Email

Customizable Task Notifications

Email

Entity Based Notifications

Email

Event-based Custom Messages

Email

Issue Subscription Notifications

Email

SMS Notifications

Email

Unlimited Incoming (IEM) Mail Processing and Automation

Email

Secure Outgoing Email/SMTP

Email

Error Handling

Email

Email Logging (Inbound/Outbound)

More Functionality

Calendar

More Functionality

Hours of Operation

More Functionality

Project Management

More Functionality

Contextualized Help

More Functionality

Issue Mass Update

More Functionality

Screen Reader Support/WCAG

More Functionality

Custom Menu Links

More Functionality

User Based Page Bookmarks

More Functionality

Mobile

Automation

Issue Workflows

Automation

Issue Auto Assignment

Automation

Scheduled Issues

Automation

Substatus Rules

Automation

Round Robin Issue Assignment

Automation

Out of Office Issue Assignment

Issue Forms

Custom Issue Forms

Issue Forms

Custom Issue Templates

Issue Forms

Unlimited Customizable Issue Fields

License Overview

24/7 Phone, Email, and Chat Support

License Overview

Dedicated Account Managers

License Overview

Cloud

License Overview

On-Premises

License Overview

Unlimited End Users

Add-Ons

Some features aren't needed by everyone. These add-ons are an ideal way to provide even more functionality without the bloat.

Surveys

Unlimited Custom Surveys

Surveys

Custom Survey Builder

Surveys

Clone Existing Surveys

Surveys

Survey Theme Templates

Surveys

Custom Survey Invitation

Surveys

Multi-lingual support

Surveys

Survey Statuses

Surveys

Start Date / End Date

Surveys

Automatic Invites for Closed Issues

Surveys

Respondent Access Level options

Surveys

Completion Options

Surveys

Specify repeat response options

Surveys

Navigation Style Options

Surveys

Survey Reporting and Metrics

Billing and Invoices

Create inventories by defining Products/Services

Billing and Invoices

Define Item Numbers, Rates, Taxable status, etc.

Billing and Invoices

Define Customers

Billing and Invoices

Custom Invoices and Work Orders

Billing and Invoices

Add Line Items to Issues

Billing and Invoices

Generate Invoices from Issues, Customers

Billing and Invoices

Review/ Report on Invoiced Items

Billing and Invoices

Export Pending Line Items

Identity Management

LDAP Support

Identity Management

OAuth Support (AD FS, Azure)

Identity Management

Bulk User Importing

Identity Management

Support for Multifactor Authentication (AD FS, Azure)

Identity Management

Single Sign-On

Identity Management

Map AD attributes to Issuetrak User Accounts

Identity Management

AD Additional Attributes Mapping to User Records

Identity Management

Prevent Sign-in for Domain Disabled Accounts

Asset Management

Unlimited Assets and Audits

Asset Management

Unlimited Custom Asset Types

Asset Management

Full Asset Details, including Location, Software Details, Vendors, etc

Asset Management

Automatic Scanning of PC and Mac, as well as iOS, ChromeOS, and Android devices

Asset Management

Asset Search

Asset Management

Link Assets

Asset Management

Clone Assets

Asset Management

Check-out/in Functionality

Asset Management

Associate Assets to Issues

Asset Management

Associate Assets to Users

Asset Management

Asset Attachments

Asset Management

Configure Asset updates based on audits

Asset Management

Software Purchase and License Tracking

Asset Management

Asset and Software Reporting

Webforms

Embed anywhere

Webforms

Compatible with the API or IEM

Webforms

Standard Webform

Webforms

Straight forward and simple in design

Webforms

Quick deployments time

Webforms

8 fields that map to 8 Issuetrak fields

Webforms

Custom colors, field labels, and logos

Custom Webform

All the standard webform capabilities

Custom Webform

User Defined Fields

Custom Webform

Field mappings and field types beyond the standard 8

Custom Webform

Changing the field order

Custom Webform

Hardcoded logic, including assignments, substatus, subject, and descriptions

Custom Webform

Ability to make any fields “not required” (all 8 fields are required on the standard webform)

Chat

Embed the chat widget wherever it's needed

Chat

Fully customize appearance including colors, fonts, invocation icon, icon location, and more

Chat

Chat queues

Chat

Chat routing

Chat

Concurrent chat support - 1 agent to many chats

Chat

Convert chats to issues using Incoming Email

Integrations

Issuetrak integrates with a variety of apps and more - you can read more about our integrations here.

Apps and More

Restful API

Apps and More

Zapier

Apps and More

Webforms

Apps and More

Gmail/Google Applications

Apps and More

Microsoft 365

Apps and More

Various Identity Management providers including:

Apps and More

LDAP

Apps and More

Active Directory Federation Services

Apps and More

Azure AD

Apps and More

OAuth 2.0 / OIDC

Apps and More

Google Analytics

Apps and More

Chat
support-services

Need help implementing a new feature?

Our Product Engineering team is ready to assist you with all your consulting and configuration needs. From site audits that determine if you're configuration is best serving your business, to all day, onsite training, we're here to lend a hand!

Learn more about Issuetrak's Services
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