"Issuetrak is cutting 75 percent of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business."
“With one Web-based application I can monitor how my techs in Canada, Dubai and India are managing our customers’ support experience. I can see everything for our global customer base in one place online, from anywhere.”
“Issuetrak has really created a great opportunity for our company to automate our workflow without the huge expense of an enterprise database system.”
“You won’t find a better tool for the money.”
“We have been able to catch trends in issues and figure out a solution to prevent the issue from continuing to occur."
"We’re offering a 24 hour service that helps us stay on top of what the community wants."
“We are able to resolve and close issues sometimes two to four times faster than we did before."
"Anyone can tout great customer service. When we began our deployment, we quickly realized what the [Issuetrak] staff was willing to do to help us achieve our goals.”
“Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”