Issuetrak is a software platform allowing businesses to track items and processes key to operations. How that looks for each business can vary dramatically.
IT help desks across the world use Issuetrak to track tickets and resolutions. School district transportation departments may track parent-reported bus complaints or incidents. A parts manufacturer uses Issuetrak to record change requests or quality assurance issues.
Regardless of industry, our platform adapts to meet your needs – and it doesn’t stop there. We partner with you every step of the way, from white-gloved implementation to ongoing 24/7 customer support.
We call them issues, but you can label them whatever you like. Tracking their progress from entry to closure is critical for every business, and our software ensures nothing slips through the cracks.
Issuetrak serves more usage scenarios than you probably think, and sometimes our customers discover ways to use our platform that we never even dreamed of. That being said, the most common usages typically fall into one of the big three categories.
Track and manage any incoming help desk request with powerful automations.
Experience the very best in customer support and handle issues with speed and accuracy.
Keep your customers happy by organizing and automating your complaint resolution processes.
At Issuetrak, customer success isn't just an idea. It’s an ethic. When you partner with us, we want you to thrive—so much so, we created a whole department of individuals devoted to serving you.
Want us to configure your new site for you? Done. Prefer to DIY and need training for your support agents? We'll travel on site or conduct training remotely. Can't figure out exactly why a feature isn't working as expected? Our Technical Support Analysts are available to help 24/7. Our customer satisfaction rating of over 99% proves our dedication to keeping you on top of it all and making you an industry leader.
"Issuetrak is cutting 75 percent of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business."
“With one Web-based application I can monitor how my techs in Canada, Dubai and India are managing our customers’ support experience. I can see everything for our global customer base in one place online, from anywhere.”
“Issuetrak has really created a great opportunity for our company to automate our workflow without the huge expense of an enterprise database system.”
“You won’t find a better tool for the money.”
“We have been able to catch trends in issues and figure out a solution to prevent the issue from continuing to occur."
"We’re offering a 24 hour service that helps us stay on top of what the community wants."
“We are able to resolve and close issues sometimes two to four times faster than we did before."
"Anyone can tout great customer service. When we began our deployment, we quickly realized what the [Issuetrak] staff was willing to do to help us achieve our goals.”
“Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”
Maximize the power of automation. Free up your help desk. Deliver solutions faster.