From Chaos to Clarity: Unleash the Power of Your Help Desk

The best ticketing software in 2024 for help desk ticket management, complaint management, and issue tracking.

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The Issuetrak Advantage

Our ticketing system allows organizations to create issues, tickets, or cases to track and process vital elements of their business.

  Help Desk Software: Any IT help desk across the globe can use Issuetrak to track tickets and resolutions.
  Complaint Management System: School districts track parent-reported bus complaints or incidents.
  Change Request Software: A parts manufacturer can record change requests or quality assurance issues.

Regardless of industry, Issuetrak's help desk solution adapts to meet your needs – and it doesn’t stop there. We partner with you every step of the way, from white-gloved implementation to ongoing 24/7 customer support.


Create issues, tickets, or cases from anywhere

We call them issues, but you can label them whatever you want and submit them from wherever you need.  Email, webform, direct from the application -- the power of omnichannel ticket generation is in your hands. 




Distribute action items across your teams using Tasks

Whether user or agent, anyone with the appropriate permission in our help desk tool can receive a task. Not only do they allow you to get multiple people involved with one issue, but they ensure your processes are handled consistently and accurately.


Help desk tools that boost your performance and customer service


Use automation to assign tickets to specific users or groups, add notes, update statuses, and escalate issues that have gone untouched for too long.


Notify yourself or your customers when an issue changes or receive alerts when service levels aren't being met.


Use Dashboard panels for quick, digestible views of your data. Custom reports allow you to dive deeper based on criteria you define.

knowledge base

Build a repository of documents, FAQs, and troubleshooting guides for your team or your customers.

entities and permissions

Use groups, organizations, locations, or departments to organize your users. Set visibility controls to ensure each user sees only what you want them to see. 


Put Issuetrak at the top of your tech stack by using integrations like Zapier, Gmail, Azure AD, Chat. Build a custom integration using our API. 

What our customers are saying

  • "You won't find a better tool for the money."

    Bellisio Foods

  • "Issuetrak is cutting 75 percent of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business."

    Answer Quest

  • "We're offering a 24 hour service that helps us stay on top of what the community wants."

    Loudoun County Public Schools

  • "With one Web-based application I can monitor how my techs in Canada, Dubai and India are managing our customers' support experience. I can see everything for our global customer base in one place online, from anywhere."


  • "Issuetrak has really created a great opportunity for our company to automate our workflow without the huge expense of an enterprise database system."

    Baker Ripley

  • "We have been able to catch trends in issues and figure out a solution to prevent the issue from continuing to occur."

    Harbert College of Business

  • "Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around."

    Silver Diner

  • "Anyone can tout great customer service. When we began our deployment, we quickly realized what the [Issuetrak] staff was willing to do to help us achieve our goals."

    Client Manager IT

  • "We are able to resolve and close issues sometimes two to four times faster than we did before."

    Montgomery County Memorial Hospital

Unparalleled support

At Issuetrak, customer success isn't just an idea. It’s an ethic. We want you to thrive -- so we created a whole department of individuals devoted to serving you.

Want us to configure your new site for you? Done. Prefer to DIY and need training for your support agents? We'll travel on site or conduct training remotely. Can't figure out exactly why a feature isn't working as expected? Our Technical Support Analysts are available to help 24/7. Our customer satisfaction rating of over 99% proves our dedication to keeping you on top of it all.

Learn more about our amazing support team.

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Year Round Support

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Schedule a demo or grab a free trial to see how our complaint handling software can optimize your help desk processes and improve your customer satisfaction rate.