Keep issue tracking simple

Still trying to convince yourself a spreadsheet works to track requests? Embrace a simple ticket management platform that elevates your operations, instead.

Track what matters most

Goodbye overwhelm, hello order!

Every organization needs to identify, report, document, and resolve issues, but using paper checklists, spreadsheets, and email correspondence to manage everything can easily drain a good organization’s hard workers. Productivity suffers, wires get crossed, and chaos reigns.

Fortunately, we've developed a solution.

Ticket tracking software that solves problems you never knew you had

The right software solution should handle the tedium of issue management so you can focus on the issues themselves. Issuetrak offers a suite of automation features that keeps your staff on task and your customers informed every step of the way, from ticket submission to resolution.

Recurring Issues

Schedule submissions for issues that occur regularly, like routine inspections or maintenance requests.

Auto Assignment

Expedite the resolution process and minimize queue backlogs.

Workflows

Automatically escalate open or idle issues to ensure no issue sits untouched for too long.

Issue Templates

Issue templates pre-fill information into forms, making issue submission faster and easier.

Unlimited end users can do more with Issuetrak...way more

From submission through assignment, work updates, resolution, and reporting, your issues couldn’t be in better hands (tracking issues is our name—literally). And unlike other software solutions, we never charge for end users. Instead, we empower them to take issues into their own hands.

Every issue has a life cycle

Submission

The cycle starts when an issue is submitted. Issuetrak makes it quick and easy for users to submit their issues via browser, email, or even customized webforms.

Round Robin

Ensure issues reach the correct person every time with Auto Assignment capabilities like Round Robin assignment. Every issue falls into the right hands the moment it is submitted.

Updates

Progress updates are critical to offering great customer service. Issuetrak sends notifications whenever an issue gets updated, making it easier to keep your team and stakeholders in the loop.

Reports

Once the issue is resolved, Issuetrak provides a variety of reporting options, giving you actionable insights to review performance, see trends over time, and tackle problems before they even start.

Take their word for it

Auburn University

The Harbert College of Business operates out of Auburn University in the city of Auburn, Alabama. With Issuetrak in place, the Harbert College IT Department has seen their efficiency improve and their costs decrease. Issuetrak’s comprehensive database of issues allows team members to easily look up and reference past issues to inform the resolution of current issues. The application’s reporting tool helps employees keep tabs on frequently reported technical problems and anticipate areas of improvement.

“We have been able to catch trends in issues and figure out a solution to prevent the issue from continuing to occur,” said Stadler.

Read the customer story