We understand how important security and reliability are when it comes to keeping your business operations safe and always running. That’s why Issuetrak is loaded with built-in security measures that address a variety of vulnerabilities common to web-based applications.
Reliability and security are important aspects of any successful business. As a business partner, Issuetrak values the data and security of our customers.
We leverage world-class hosting facilities provided by Amazon Web Services to deliver the best possible web experience to our customers.
SOC 2 is a security framework that specifies how organizations should protect customer data from unauthorized access, security incidents, and other vulnerabilities.
Compliance with SOC requirements indicates that an organization maintains a high level of information security. Strict compliance requirements, tested through on-site audits and independent vendor assessments, can help ensure sensitive information is handled responsibly.
Issuetrak Cloud operates in AWS infrastructure, one of the most flexible and secure cloud computing environments available. Additionally, security is central to how we manage and maintain our cloud environment.
Issuetrak aims to keep its product and services safe for everyone, and data security is our utmost priority. If you are a security researcher and have discovered a security vulnerability, we appreciate your help in disclosing it to us in a responsible manner.
We ask that you keep your findings confidential and do not share or publicize an unresolved vulnerability with/to third parties. If you submit a vulnerability report, the Issuetrak security team and associated development teams will use reasonable efforts to:
Respond in a timely manner, acknowledging receipt of your vulnerability report
Investigate the reported issue and provide feedback
Seek your guidance in identifying or replicating the reported issue
Let you know when the vulnerability you've identified has been fixed
Please contact us at email@example.com with any relevant information so we can investigate security issues immediately.
Want to see the latest release notes? Our Help Center has all the details on our latest update plus all past versions of Issuetrak. Stop by and discover what you might be missing.