Issuetrak Security

We understand how important security and reliability are when it comes to keeping your business operations safe and always running. That’s why Issuetrak is loaded with built-in security measures that address a variety of vulnerabilities common to web-based applications.

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Cloud reliability, security, and infrastructure

Reliability and security are important aspects of any successful business. As a business partner, Issuetrak values the data and security of our customers.

We leverage world-class hosting facilities provided by Amazon Web Services to deliver the best possible web experience to our customers.

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Have questions about security?

Can't find something in our documentation? Shoot us an email and we'll respond as soon as possible.

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Need more details about privacy?

Privacy is very important to us. If you'd like to learn more about how we handle privacy, reach out and let us know.

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Support Documents? We got 'em.

If you need documentation during your compliance or prospecting journey, we'll send you everything you need.

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Security deep dive? Trust is key! 

If you want to look deeper into security at Issuetrak, our Trust Center is a fantastic resource.

Ask us about security

Learn more about privacy

Request support docs

Visit our Trust Center

SOC 2 Certified

SOC 2 is a security framework that specifies how organizations should protect customer data from unauthorized access, security incidents, and other vulnerabilities. 

Compliance with SOC requirements indicates that an organization maintains a high level of information security. Strict compliance requirements, tested through on-site audits and independent vendor assessments, can help ensure sensitive information is handled responsibly.

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Cloud security measures provided by Issuetrak

Issuetrak Cloud operates in AWS infrastructure, one of the most flexible and secure cloud computing environments available. Additionally, security is central to how we manage and maintain our cloud environment.

Issuetrak Application Security

Our dedication to security extends deep into the application. Better still, our built-in security precautions are virtually invisible to your users, ensuring no impact on the user experience.

bullhornReporting security questions or concerns

Issuetrak aims to keep its product and services safe for everyone, and data security is our utmost priority. If you are a security researcher and have discovered a security vulnerability, we appreciate your help in disclosing it to us in a responsible manner.

We ask that you keep your findings confidential and do not share or publicize an unresolved vulnerability with/to third parties. If you submit a vulnerability report, the Issuetrak security team and associated development teams will use reasonable efforts to:

  • Respond in a timely manner, acknowledging receipt of your vulnerability report

  • Investigate the reported issue and provide feedback

  • Seek your guidance in identifying or replicating the reported issue

  • Let you know when the vulnerability you've identified has been fixed

Please contact us at security@issuetrak.com with any relevant information so we can investigate security issues immediately.

Looking for more?

Want to see the latest release notes? Our Help Center has all the details on our latest update plus all past versions of Issuetrak. Stop by and discover what you might be missing.