Issuetrak Security

We understand how important security and reliability are when it comes to keeping your business operations safe and always running. That’s why Issuetrak is loaded with built-in security measures that address a variety of vulnerabilities common to web-based applications.

Cloud Security

Application Security

Reporting Security Concerns

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Cloud reliability, security, and infrastructure

Reliability and security are important aspects of any successful business. As a business partner, Issuetrak values the data and security of our customers.

We leverage world-class hosting facilities provided by Amazon Web Services to deliver the best possible web experience to our customers.

Have questions about security?

Can't find something in our documentation? Shoot us an email and we'll respond as soon as possible.

Need more details about privacy?

Privacy is very important to us. If you'd like to learn more about how we handle privacy, reach out and let us know.

Support Documents? We got 'em.

If you need documentation during your compliance or prospecting journey, we'll send you everything you need.

Security deep dive? Trust is key!

If you want to look deeper into security at Issuetrak, our Trust Center is a fantastic resource.

Cloud security measures provided by Issuetrak:

Physical Security

Physical access is routinely audited
Authorized employees are challenged with two-factor authentication at least twice before being provided access to data center floors
Around-the-clock interior and exterior surveillance
Intrusion detection systems
Secure site selection, redundancy, availability, and capacity planning
Unmarked facilities to help maintain a low profile
Physical security audited by an independent firm

Environment Continuity

Data centers are fed power via different grids from independent utilities
N+1 redundant UPS power subsystem with on-site generators
N+1 redundant HVAC system
Advanced fire detection and suppression systems
Leakage Detection
Multiple network paths with multiple service providers
Regularly exceeds 99.96% uptime

Disaster Recovery and Backup

Our Disaster Recovery (DR) plan relies upon infrastructure-as-code automation deployment
Recovery Time Objective (RTO) within 4 hours and Recovery Point Objective (RPO) within 6 hours
Daily Elastic Block Storage (EBS) snapshots backed by Amazon Simple Storage Service (S3)
Encryption at rest and in transit
Encrypted full database backups are taken daily and transferred to an encrypted S3 bucket
Encrypted transaction log database backups are taken and transferred to S3 every 15 minutes
Encrypted AMI's and Snapshots synchronized to warm secondary AWS secure datacenter.

Network Security

Network Traffic isolation
- Each function is isolated to a different subnet
- Nonconformant network traffic is rejected by firewall rules
- Customer traffic is managed separately from administrative traffic

Network Access Control Lists (NACL) are used in conjunction with security groups
Virtual Private Network (VPN) configured for support and maintenance access

Environment Continuity

Data centers are fed power via different grids from independent utilities
N+1 redundant UPS power subsystem with on-site generators
N+1 redundant HVAC system
Advanced fire detection and suppression systems
Leakage Detection
Multiple network paths with multiple service providers
Regularly exceeds 99.96% uptime

Data Maintenance

Physical database integrity checks every night
Logical database integrity checks every week
Update database statistics every night
Reorganize fragmented database indexes every night
Antivirus scanning

Monitoring, System, and Data Security

Website, ping, and port monitoring
Server vital statistic monitoring (CPU, Memory, Disk, Network)
SQL Server Severity alerts
Windows Event Viewer alerts
System Auditing
Single-tenant databases per customer
Secure Socket Layer (SSL) encryption forced on all sites
SSL Protocol / Cipher Suite testing and remediation
Monitoring/security information restricted to limited authorized personnel
Server event auditing
Dynamic Data Masking
CloudWatch - Securely logs for compliance and retention with targeted alerting
AWS CloudTrail - Provides security logging and analysis

AWS Config - Monitors and audits AWS configurations
AWS Systems Manager - Simplifies resource and application management
Trusted Advisor - Scans AWS instances and makes recommendations to improve instance configurations according to best practices
AWS Security Hub - Aggregates and organizes priority security alerts for AWS instances in a centralized location
AWS Inspector - Scans and analyzes the behavior of AWS instances, checks for common vulnerabilities and exposure scanning
AWS Identity and Access Management (IAM) - Manages access to AWS services and resources
Two-factor authentication required for all AWS resources
Adherence to CIS AWS Foundations
AWS Virtual Private Cloud
AWS Security Groups - Provides infrastructure access and control
Annual third-party penetration testing and auditing

Issuetrak Application Security

Issuetrak is loaded with built-in security measures that address a variety of vulnerabilities common to web-based applications. These built-in security precautions are virtually invisible to your users, ensuring no impact on the user experience.

Security & Prevention

Cross-Site Scripting (XSS) Protection
Encrypted UserIDs in HTTP Requests (POST)
Ability to disable Form Caching (optional)
- Prevents hackers from accessing cached form field values
- Blocks multiple users sharing a workstation from seeing cached form field values entered by other users
Secure Client-Side Cookies
Click-jacking Prevention and Security Measures (optional)
Built in SQL Injection Prevention
Cross-Site Referencing Forgery (CSRF) Security Measures (optional)
Use of an HTTP-Only attribute on cookies ensures client-side scripting cannot access the cookies.
On sites that utilize TLS, only specific third-party HTTP requests (such as CSS and fonts) are whitelisted and allowed in the product.
HTTP Strict Transport Security (HSTS) - Forces TLS communication between server and browser is TLS configuration is present and valid
HTTP request verbs are limited to POST and GET for the main Issuetrak site, while also allowing PUT on the API site
HTTP request strings containing less-than (<) or greater-than (>) signs are denied.
A Feature-Policy HTTP response header is in place to deny client-side access to unused browser features
Content-Type HTTP requests are limited to 100 bytes
Sites utilizing SSL/TLS have a URL rewrite deployed for redirecting HTTP traffic to the proper HTTPS binding
Sub-Resource Integrity (SRI) is implemented to verify that resources are delivered without unexpected manipulation.
Every stylesheet reference in the product uses absolute URLs instead of relative URLs to prevent a Path-relative stylesheet import (PRSSI) vulnerability.
Application-based Session Timeout configuration

User Access Control & Segmentation

Roles and permissions – More than 55 permissions focused on access control
Configuration options to segment access and visibility via Organizations, Departments, or Groups
Private data fields accessible only by permission
Issue Audit logging
Configuration auditing and logging (Admin Auditing)
Restricted Searching and Reporting capabilities
Customizable Password Policy
- Password Self Service
- Configurable Password Complexity
Application user account passwords are secure with the NIST-recommended PBKDF-2 function, with an iteration count that exceeds current recommended standards, and that continues to increase automatically as time progresses.
Password reset emails have a configurable validity period from 1 to 168 hours.
- For each new password stored, a new, cryptographically random 64-byte salt is generated and supplied to the function along with the plaintext password.
- The hash used in the function is SHA-512.
- Password hashes are retained only as long as the site administrator has configured, and plaintext passwords are never sent to the database.
Passwords for connecting to external servers (such as mail servers and Active Directory servers) are encrypted with AES-256 in CTR mode using HMAC for authentication, using the SHA-384 algorithm.
- Keys are generated as sets of cryptographically random 32-bytes.
- During use, these keys are stored as DPAPI-encrypted nodes within the ASP.NET website’s “web.config” file.
All encryption libraries used are professionally audited.

Multiple Encryption Options

Database Encryption provided through the SQL Server’s Data Encryption capabilities
Supports usage of an SSL/TLS to encrypt network traffic
Database Connection String Encryption via DPAPI (Data Protection Application Programming Interface) – DPAPI is a cryptographic application programming interface available as a built-in component in Microsoft Windows operating systems.
Encrypted Core and Service connection strings
Support for Integrated Security connection to SQL Server

Responsible Development Practices

Security auditing via network and application penetration testing
Vulnerability analysis and application scanning
Code assessment via analysis tools and peer reviews
Agile workflows for quick identification and resolution of vulnerabilities
Regular updates are released, ensuring customers the latest application and security innovation
Continuing education and security training for all employees

Identity Management / Active Directory

Encrypt all data exchanged between your Active Directory (AD) and Issuetrak servers using the Secure Sockets Layer (SSL)/Transport Layer Security (TLS) option.
- Requires valid LDAP over SSL (LDAPS) certificate installed on your Domain Controller (DC)
- Requires DNS and port settings configured within your network
- Requires AD module and AD server settings configured within Issuetrak site (supports multiple domains)
Compatible with Common Access Cards (CAC) and Smart Cards to control Issuetrak users' access and information
Single Sign-On
Secure User provisioning

Encrypt all data exchanged between Active Directory (AD), Active Directory Federation Services (ADFS), and Issuetrak servers using the Secure Sockets Layer (SSL)/Transport Layer Security (TLS) option.
- ADFS connectivity via OAUTH2
- Customizable claims and user mapping
- Requires valid configuration and for certificate installed of ADFS
- Requires DNS and port settings configured within your network
- Requires AD module and ADFS server settings configured within Issuetrak site (supports multiple domains)
Common Access Card (CAC) Support

Reporting security questions or concerns

Issuetrak aims to keep its product and services safe for everyone, and data security is our utmost priority. If you are a security researcher and have discovered a security vulnerability, we appreciate your help in disclosing it to us in a responsible manner.

We ask that you keep your findings confidential and do not share or publicize an unresolved vulnerability with/to third parties. If you submit a vulnerability report, the Issuetrak security team and associated development teams will use reasonable efforts to:

Respond in a timely manner, acknowledging receipt of your vulnerability report
Investigate the reported issue and provide feedback
Seek your guidance in identifying or replicating the reported issue
Let you know when the vulnerability you've identified has been fixed

Please contact us at security@issuetrak.com with any relevant information so we can investigate security issues immediately.

Looking for more?

Want to see the latest release notes? Our Help Center has all the details on our latest update plus all past versions of Issuetrak. Stop by and discover what you might be missing.

View Release Notes