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The right solution for you

Issuetrak is an industry-agnostic ticket tracking platform offering self-service, reporting, and automation. From managing IT help desk tickets, to processing product line change requests, our features allow you to track what you want, how you want.

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Why Leading Industry Experts Trust Issuetrak

Let's be honest - there is no shortage of apps that profess to do what we do. Zendesk, Jira, HappyFox - they all claim that they're the best help desk solution or best ticket management platform.

But none of them offer the same combination of features, customer service, and pricing that Issuetrak has finetuned over the past 30 years.

Setup a submission process that fits your business.

form Custom Ticket/Issue Forms: Choose the fields and arrange them in a way that makes sense for the types of tickets you want to track.
template-alt Custom Templates: Pre-populate text fields, dropdowns, and other fields on an issue.
pen-field Custom Fields: Track data points and collect information that facilitate the resolution process.
canned-food Canned Responses: Create as many Quick Notes as you need and drop them into your tickets and knowledge base articles. 

 

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Manage your site's security and ease of access.

form Single Sign-On
form Multi-Factor Authentication
form Integration with identity management providers

 

angle-small-rightClick here to learn more about how Issuetrak handles security.

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Govern access to issues, articles, features, and more via a wide array of visibility controls.

form Permissions: Over 50 permissions allow you to configure your users and groups with as much or as little power as they need.
form Entity management: Utilize a combination of groups, organizations, and locations to control who has access to what.
form Private notes and attachments: Mark notes and attachments as private to ensure sensitive materials stay hidden.

 

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Stay in the loop with the Dashboard and Reports.

form Dashboard: Monitor the health of your tickets and team, and track trends.
form Custom Reports: Build reports based on the data sets that matter most to you.
form Scheduled Reporting: Get reports delivered to your inbox as well as to the inboxes of the stakeholders you want to keep informed.

 

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Expand your site's functionality with Surveys, Assets, Webforms and more.

form Surveys: Build surveys to gain valuable insights into the quality of your service and resolutions.
form Asset Management: Track your organization's PC, Mac, Chromebook, and Non-PC assets, either manually or using our built-in network utilities.
form Webforms: Allow your customers to submit tickets, complaints, or requests without needing to email anyone or log into any software.

 

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And so much more...

form Integrate with Zapier: Harness the power of Issuetrak with your other applications through Zapier.
form A partnership you can rely on: We see our customers not as dollar signs, but as partners, supporting everyone the only way we know how - quickly, accurately, and completely.
form No-gimmick pricing: Our pricing is straightforward and fair, offering more features and flexibility for less. Plus, we offer options in the cloud or on-premises.
   

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Issuetrak helps businesses, large and small

 

Learn more about our scalable solutions.

Whether you want to implement Issuetrak from the start, or already have an established business in need of help, our solution can adapt to fit your situation. 

start-upStart-ups

smbusiness

Small/Medium

enterprise

Enterprise

Maximize your team's efficiency and reach with one product.

Connect to learn more about what Issuetrak brings to your team.

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