A Single Platform for Any Ticket Type

Streamline complaint, work order, and IT tickets in one system. Improve efficiency, ensure accountability, and deliver a better experience for your team and your customers.

No more lost complaints, delayed work orders, or missed IT tickets. Issuetrak brings every process into one platform, helping teams stay efficient, accountable, and customer-focused.

"I can see everything for our global customer base in one place online, from anywhere.”

Rob, Owner & CEO
“The initial setup was easy! Training the staff on how to use it was also quite simple.”

Andrew, Harbert College of Business
“[Issuetrak helps us] offer a 24 hour service that helps us stay on top of what the community wants.”

Jean Marie, Transportation Operations Specialist
“Hands-down, the ease of use of Issuetrak and what it can do for our departments is phenomenal. It’s very flexible and very easy to integrate. We can use one solution for all our needs.”

Ron, Hospital Help Desk Coordinator

Versatility to Scale As You Grow

Reduce friction across your entire organization when you configure Issuetrak for every team.

Complaints

Track customer feedback and meet detailed compliance requirements with a simple system.

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Help Desk

Give your help desk managers and agents the features and reporting they need to provide quality support to customers.

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Customer Support

Offer customers a seamless way to request various services and equipment - without friction.

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All Issue Tracking

Implement a simple system to intake, process, and track resolutions from start to finish.

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Unmatched Flexibility: Tailor workflows and forms to fit your exact needs.

	Your workflow is unique, so your software should be, too.
	Tailor every element, from custom forms to automated workflows, to fit the way your team works.
	Stop adapting to your tool, and start using a tool that adapts to you.

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Ultimate Control: Choose between a secure cloud-based or an on-premises solution.

Choose the environment that's right for your business: your servers, your upgrades, and your data.

	Secure and convenient Cloud-hosting
	Ultimate data sovereignty with On-Premises Deployment

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Transparent Pricing: No Hidden Fees and Free Unlimited Users

Tired of surprise fees and watching costs skyrocket as your team grows? Scaling your business shouldn't come with hidden costs.

	Permissions: Pay for agents, get unlimited end users. Over 50 permissions allow you to configure your users and groups with as much or as little power as they need - and at no extra cost.
	No-gimmick pricing: Our pricing is straightforward and fair, offering more features and flexibility for less.

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Centralized Communication: Bring every request - from email to Webforms - into one hub.

Stop losing critical requests and wasting time managing multiple inboxes and channels. Issuetrak serves as a single hub for every request.

	Dashboard: Monitor the health of your team's progress and track trends for performance improvements.
	Webforms: Consolidate complaints and requests in a streamlined intake process.
	Scheduled Reporting: Get reports delivered to your inbox as well as to the inboxes of the stakeholders you want to keep informed.

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Add on to your site as you scale and grow.

	Surveys: Build surveys to gain valuable insights into the quality of your service and resolutions.
	Asset Management: Track your organization's PC, Mac, Chromebook, and Non-PC assets, either manually or using our built-in network utilities.
	Webforms: Allow your customers to submit tickets, complaints, or requests without needing to email anyone or log into any software.

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We Help Businesses, Large and Small

35+ years of scalable feature development, great customer service, and transparent pricing.

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REDUCE RESOLUTION TIME

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OFFER CUSTOMER SATISFACTION

Support for Diverse Industries

Get efficiency, scalability, support, and results alongside 120 different industries and sub-industries.

Senior Living

Address resident and family feedback for maintenance and incident tracking.

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Manufacturing

Maintain quality control and software licensing for engineering platforms.

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Property Management

Ensure compliance with HOA, FHA and other zoning regulations.

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Government

Track and resolve citizen complaints or keep stakeholders in the loop.

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Healthcare

Manage patient and staff feedback to keep facility operations flowing smoothly.

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Nonprofit

Keep donors and employees happy through progress notifications.

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: A help desk is traditionally reactive, focusing on a single issue at a time. Its primary goal is to resolve immediate, break-fix problems, like a password reset or a network outage.

A service desk, on the other hand, is a more proactive, holistic approach to IT support. It manages the entire service lifecycle, including planned changes, asset management, and fulfilling service requests. The goal is to provide a seamless service experience, not just to fix a single issue. Issuetrak provides the features you need to operate as either, or to transition from a help desk to a full-fledged service desk as your business grows.
: Issuetrak provides multiple ways to automatically prioritize tickets so you never have to guess what to work on next. You can use our Service Level Agreements (SLAs) to set time-based rules that escalate tickets nearing their deadline. You can also configure custom workflows that automatically assign a priority level based on factors like the ticket's severity, its due date, or the department that submitted it. This ensures your team always focuses on what's most critical.
: A robust ticketing system like Issuetrak is designed to eliminate the inefficiencies of manual processes. It centralizes all requests into a single hub, preventing issues from getting lost in email inboxes or spreadsheets. It also automates repetitive tasks—like ticket routing and notifications—which frees up your team to focus on resolving issues. The result is reduced resolution times, a more streamlined workflow, and a significant boost in team productivity.
: A great help desk solution goes beyond simple ticket tracking. It should have a comprehensive set of features that empower your team and your customers. Look for:

Omnichannel Support: The ability to receive tickets from any source, including email, webforms, and your API.

Knowledge Base: A centralized library of articles and FAQs that helps both your team and your customers find answers on their own.

Workflows and Automation: Tools to automatically route and escalate tickets, ensuring issues are handled consistently and on time.

Customizable Reporting: The power to create and share reports on key metrics like ticket volume, resolution times, and team performance.

Security and Access Controls: Features like multi-factor authentication and flexible permissions to protect sensitive data

Product Overview

Implementation

Submit tickets from anywhere

Issue Hub

Round Robin Issue Assignment

Task flows

Knowledge Base

Asset Management

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Integrations

ON-PREMISES