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You’re working too hard.
Issuetrak makes work less frustrating for you, your colleagues, and your customers by automating your tasks and workflows to improve efficiency. Receive, track, resolve, and report on all the repetitive requests you get — no matter what you call them.
HELP DESK
Drowning in requests? Your help desk needs help.
With your choice of cloud or on-premise software, Issuetrak is as simple as you need, or as tailored as you want. Improve and automate your workflows, manage visibility, report with dashboards, manage assets, and more!
IT SERVICE MANAGEMENT
Automate IT diplomacy
Put an end to ad-hoc requests and constant check-ins. Empower your maintenance ticketing system with our flexible software.
COMPLAINT MANAGEMENT
Turn complaints into compliments
An inconvenienced customer becomes an angry one when they have to repeat themselves. Impress your complainers with software that will organize and automate complaint resolution. (We bet your boss will be impressed, too.)
ISSUE TRACKING
Spreadsheets got you spread thin?
Unlimited free end users can do more for free - way more. Need we say more? From submission through assignment, updates, resolution, and reporting, your issues couldn’t be in better hands - it’s right there in our name. And unlike other software solutions, we never charge for end users. Instead, we empower them with 50+ permissions to take issues into their own hands.
WORKFLOW AUTOMATION
Flexible software for powerful workflows
Using paper checklists, spreadsheets, and email correspondence to manage your team’s workloads can be a major struggle. Productivity suffers, wires get crossed, and chaos reigns.
Make your work less frustrating with our streamlined workflows.
CHANGE MANAGEMENT
Change can be painful.
But change management shouldn't be. Our powerful tools will resolve the tension between your change requesters and your change approvers, no sweat.
CUSTOMER SUPPORT
Imagine your customers looking forward to calling customer support.
Our customers tell us they do - when they call us! Not that they need to all that often. How do we do it? By using our own software. Let us do the heavy lifting, so you can make your customers' days lighter, too.
TICKET TRACKING
Stress less with smart ticket tracking software
Collect, manage, and conquer whatever requests your business might face. Issuetrak's suite of intelligent ticket tracking features work together so that the only thing you're left with is happy users.
CRISIS MANAGEMENT
Fast, dependable software for uncertain times.
Unprecedented doesn't have to mean overwhelmed. Get online and operational with Issuetrak in less than 24 hours.
REMOTE LEARNING
Keep your lesson plans on track
Remote. Hybrid. Asynchronous. Be ready for whatever the school year throws at you, and track issues from parents, children, and teachers all in one platform.
MANUFACTURING
Issuetrak for Manufacturing
From quality control to customer support, Issuetrak delivers an intuitive solution to streamline your process management and reporting.
LAW ENFORCEMENT
Issuetrak for Law Enforcement
Flexible, easy-to-use issue tracking software for managing citizen complaints, incident tracking, records management, and more.
SCHOOL DISTRICTS
Your K-12 Issue Tracking Solution
Track transportation complaints, bus accidents and incidents, maintenance requests, and so much more. Everything your district needs to keep the school year running smoothly.