Manage risks and incident resolution with ease

The healthcare industry is complex and demands a fully equipped platform that streamlines and optimizes your operations -- good thing you've found Issuetrak.

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A platform that doesn't get in the way

Healthcare doesn't always go as smoothly as it should. Even when it does, healthcare organizations need a system to manage reports when patients raise complaints or concerns.

With so much information passing between patients, hospitals, pharmacies, and others, a central repository for incidents and complaints is essential for keeping track of who needs what. Issuetrak can serve as that repository and more.

Critical features you can count on

Manage the flood by relying on features that take the burden off your shoulders. Our secure platform knocks down barriers to efficiency, getting the right people involved as quickly as possible.

Omnichannel support

No matter how it arrives, Issuetrak automatically generates a ticket to track each and every complaint. Whether it's via manual submission, email, chat, webforms, phone calls, or our robust API, you're equipped to handle it all.

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Auto-assignments

Now that Issuetrak is creating tickets based on your support channels, why triage them manually? Build rules that automatically disperse your issues to the right people and teams to resolve them.

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Task Management

Sometimes multiple departments are required to resolve an incident. Tasks allow you to disperse units of work to whomever you need while keeping the overall ticket in the hands of the primary team responsible for resolution.

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Ready for a test drive?

If you're eager to get started, our 14-day, no credit card required free trial is a phone call away. Click the link below to get started.

Need a little more info?

Click the button below if you'd like to schedule a call to learn more about Issuetrak and how it can improve and streamline your organization's operations.

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Great customers, great stories

Time and sanity saved

“We resolve and close issues two to four times faster than we did before.”

Help Desk Coordinator, Montgomery County Memorial Hospital

Unmatched, 24/7 technical support

”[Issuetrak] is super easy to use, very customizable, and reliable. It never crashes on us. The support is amazing!”

Business Analyst, BC Emergency Health Services

More than complaint tracking

Healthcare professionals don’t have time for slow processes. That’s why so many healthcare institutions trust Issuetrak for more than just complaint and incident management.

IT Help Desk

Computers and high-tech equipment dominate hospitals and offices. Issuetrak's help desk features make it the perfect platform for your organization.

Facilities Management

Keep your building in peak condition by allowing hospital staff to submit work requests via webform. Auto-assign tasks to your team to get maintenance requests fulfilled in a timely fashion.

HR Management

Track weekly team reports, internal complaints, and hiring practices all within Issuetrak. Use task management and automation to ensure follow-up with your staff and managers.

Support your patients and staff with a platform you can trust

Learn why Issuetrak has won awards for complaint management, facilities management, and more.

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So what happens next?

A Product Expert will reach out to gather the details that define your business

Together, we'll identify the various pain points that Issuetrak was made to handle

You can get a demo, a quote, a personalized free trial, or all of the above

Address patient complaints and incidents with software that streamlines your operations

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