Our software puts people first.

At Issuetrak, we’ve created a versatile workflow optimization and automation software platform that molds to your business rather than expecting you to adjust to our system.

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We make your work easier by giving you control over every aspect of optimizing your operations.

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Inspired by organizational psychology, our platform is designed to work like people do, not force you into our idea of what you need. You can use Issuetrak to increase productivity right out of the box, but when your needs change, the solution changes right along with them — giving you control with the click of a button.

  • The Issue Hub lets you choose how you view open issues
  • Custom permissions give you visibility control over who sees what
  • Workflows automate managing and updating your tasks
  • The Report Writer helps generate actionable insights
  • Task processes support auditing and certification requirements
  • User-defined fields let you change labels and more

Control everything

Your site, your style. Our extensive customization options let you create a site that’s uniquely yours. Get the information you need, exactly when you need it, with a fully configurable issue submission experience made by and for your team.

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User-Defined Fields

Capture details with custom fields unique to your organization’s needs - from follow-up dates to item numbers and more. There’s no limit to the amount of UDFs you can create and include!

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Issue Types

Label and group your issues for easy reporting and better organization. Whether you work with two different types of issues or 10, you can name and categorize them all with Issuetrak.

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Issue Forms

Build fully customized issue submission screens based on Issue Types. Gather information faster and more effectively by showing only the fields you want filled.

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Issue Templates

Choose to pre-fill selected information on your submission screen, saving time and effort for both the submitter and the agent handling the issue.

Manage visibility 

Keeping your users organized is important, but our entities go further. Multiple entity levels provide granular control over who sees what, and organization memberships are just one of several visibility layers. From permission settings to group assignments, we give you the power to decide what issues a user can see, how they're able to interact with them, and who gets notified as work is completed.

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Automate your world

Let Issuetrak handle the details so you can focus on the bigger picture. Automation frees up your team's time for greater efficiency and faster resolution.

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Auto Assignment

Take the guesswork out of assigning tasks and get to work without delay.

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Substatus rules

Notify everyone at a glance when an issue has moved to the next stage.

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Workflows

Automate escalation if issues sit untouched for too long or meet other conditions you set.

From incoming email to new issue

Keep your issue pipeline flowing with an easy, instant way to convert emails into new issues.

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Submit new issues at the press of a button, whenever and wherever you need to.

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Anyone with your designated IEM email address can submit - no need to log in.

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Save time by easily adding notes via email reply without having to update issues manually.

Report on what matters

The data you need, at your fingertips. Get fast access to whatever information you need with help of our intuitive reporting tools. Issuetrak lets you easily run reports, search archived issues, and see trends over time.

Dashboard

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Display all of the information you need at your fingertips, organize, and sort your open issues by Issue Type, Subtype, Escalated Issues, and more, and see your most important data at a glance with easy-to-read charts and tables.

Scheduled Reports

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Update team members and stakeholders on a regular basis without spending time re-running reports or drafting emails, always in your choice of CSV, Excel, or HTML. Set the send time to whenever you need, as often as you need - whether that’s once a year or three times a day.

Report Writer

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Custom-build your queries with drag-and-drop fields, use filters and logic to highlight specific data, and easily save reports and share them with other members of your team.

Optimization for the win

Work smarter, not harder. Take your team to the next level with our extensive suite of features.

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Issue Hub

See all your issues at a glance, organize them exactly how you need them, and update them with the click of a button!

  • Add custom views to display your most important issues.
  • Organize each view to your preference by adding columns, filters, and sorting.
  • Easily make mass updates to your issues directly from the Issue Hub.
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Task Management

Don’t miss a single step in your organization’s most important processes, and cross off your to-do list with confidence.

  • Build simple or complex branching workflows that let users check off steps when completed.
  • Assign team members to each task and send auto-alerts when their input is needed.
  • Use if/then logic to determine next steps for any situation.
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Webforms

Get the exact information you need with a public-facing webform, custom-built to your team’s specifications.

  • Design your webform with your unique branding - our team will help implement it!
  • Customize your fields to collect the most important information your team needs to get to work.
  • Connect the webform directly to Issuetrak and map each field using our API.
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Chat

Keep communication at your fingertips with integrated chat perfect for customer support, IT help desk, and more.

  • Help your customers in real time while retaining the precision of text communication.
  • Quickly convert chats to issues using Incoming Email.
  • Allow your agents to chat with multiple customers concurrently as needed.

A user experience that adjusts to you

A good interface should get out of the way and give you quick access to the things you need most. From collapsible sections to resolution responsive design, our updated UI understands that fading into the background isn't always a bad thing.

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Everything is one click away with bookmarks

Is there a particular page you find yourself referencing frequently, such as the user list or workflows? Bookmark it and navigate to it easily with a single click. You can bookmark almost any page in the product, and the best part is that bookmarks are available to any Issuetrak user.

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Long live dark mode

Many people prefer using dark mode in applications because they feel it’s easier on their eyes. While the health benefits may be up for debate, you may personally find that using it produces less eye strain during long sessions in front of a screen. Plus, it just looks great!

Fast and secure login

Issuetrak offers a variety of authentication options, giving you the power and flexibility to decide how your users access the application. Our Identity Management integrations include LDAP, Active Directory Federation Services, Azure AD, and OAuth 2.0 / OIDC.

 

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One Click Single Sign-On for faster, more secure login

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Multi-factor Authentication to satisfy your team’s security needs

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Easy migration from LDAP Authentication to select identity management integrations.

Go further

Expand the base functionality of Issuetrak with modules that deliver change management and customer service tools you need.

Asset Management

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Our Asset Management module allows you to associate specific assets with the change request process. Link assets directly to issues and easily track and manage asset history for quick reference.

Surveys

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Surveys provide a platform to follow-up on completed requests. Build out fully customized surveys to gather information, find out what worked and what didn’t, and improve upon your change management process.

 

 

Take back control of your day.

Find out how Issuetrak can make your work a little less frustrating.

Speak with a product expert