Our software was built with YOU in mind. Optimize your team's workflow, automate requests, and expedite solutions using versatile help desk software that serves your needs.
Issuetrak is perfect for:
Help Desks of all sizes
Service Desks and service request tracking
Customer Support operations
Complaint management tracking
And so much more!
Fill out the form to the right if you'd like to talk with a product expert right away. They can answer all your questions and provide a full product demonstration.
Or scroll down to read more about our features and how they enable your success.
Inspired by organizational psychology, our platform is designed to work like people do. When your needs change, the solution changes right along with you.
Choose your view in the Issue Hub
Manage tasks and meet auditing requirements
Control visibility with custom permissions
Create actionable insights with the Report Writer
Get the right info the first time with user-defined fields.
Our Incoming Email feature takes the hassle out of issue generation, letting your employees and customers keep their day-to-day operations flowing. All you need to do is connect your inbox, configure a few options, and let the issues roll in.
Use emails to submit issues, whenever and wherever you need to
Automatically convert issues from email, no login needed
Avoid the hassle of manual updates - just add notes via email reply
Use notifications from other apps to generate issues in Issuetrak - social media sites, internal applications, chat services, etc.
Compatible with Google Applications and Microsoft 365
Craig Cormier, IT Manager
Unlimited user-defined fields capture precise details about your issues.
Use issue types to label your issues for easy reporting.
Choose and arrange your fields to gather relevant and actionable information.
Issue templates save your time by pre-filling fields and text boxes.
Keeping your users organized is important, but our entities go further. Multiple entity levels provide granular control over who sees what. With organization memberships, permission settings, and group assignments, we give you the power to decide what issues a user can see, how they're able to interact with them, and who gets notified as work is completed.
Keep an eye on it all with a dashboard that sorts your most important data at a glance.
Update stakeholders and teammates as often as you want, the way you want, saving you precious time.
Select your fields and filter the data to show only the information you need here and now.
Decide how your users access your site with a variety of authentication options, including LDAP, Active Directory Federation Services, Azure AD, and OAuth 2.0 / OIDC.
One Click Single Sign-On for faster, more secure login
Multi-factor Authentication to satisfy your team’s security needs
Easy migration from LDAP Authentication to select identity management integrations.
Leigh Kalbli, Technical Services Manager
If you're ready, we're on standby to schedule a product demonstration and to answer all your questions. You can also read through our complete list of features to see if we check off all your boxes.