The Issuetrak API gives your developers everything they need
Need even more capability than what Zapier can provide? Whether you're using API v1 or v2, the Issuetrak API gives an experienced developer access to all the endpoints they could ever need. Whether you want to connect an existing app in your software stack, or build a custom app that works with Issuetrak, the power and flexibility of the API is at your fingertips.
- Ability to write your own powerful integrations
- Adheres to OpenAPI standards
- Fast and easy setup
- Secure
- User-based authentication tokens
- Thorough, developer-based documentation
Zapier opens doors...more than 4,000 of them, if you're counting
Zapier is a productivity tool that connects over 4,000 apps, such as Gmail, Slack, and MailChimp. Zapier helps automate routine processes and repetitive tasks without the need for coding or technical resources. The company’s mission, much like Issuetrak's, is to help everyone be more productive at work.
Some examples of how you might choose to enhance Issuetrak with Zapier:
- Creating a new contact in HubSpot creates a new user in Issuetrak.
- A paid invoice in PayPal creates a new organization in Issuetrak.
- Creating a new user in Issuetrak generates a Slack message for your team.
Webforms let you capture new issues where you choose
Webforms allow you to put issue generation where your users spend their time. Capable of existing on a stand-alone page or of being embedded on an existing site, Issuetrak's webforms are custom-built to meet your needs.
Once you're ready to dive in, you'll partner with one of our developers and together you'll design and configure the fields, layout, and user experience. From there, our team will deliver a fully functional form for you to use wherever it makes the most sense.
Chat gives you a new way to interact with your customers
A commonplace feature on most websites and customer service platforms, chat provides another channel for you to communicate with your user base. Team members can be designated to receive one or multiple simultaneous chat sessions. Once complete, conversations can then become tickets in Issuetrak, ensuring that all details are retained.
Numbers tell a story through Google Analytics
Get a complete understanding of your customers across devices and platforms using Google Analytics. Once set up within Issuetrak, Analytics will start capturing the page visit details of your site. Want to know which of your Knowledge Base articles are used most frequently and how much time users are spending on each article? Gain the insights you need through Google Analytics.
Integrate with Gmail (coming soon)
Have a Gmail account you want to use with Incoming Email? Connect Issuetrak using Google's new authorization method to take advantage of ticket generation through email.
Identity Management for everyone
Issuetrak offers a wide array of authentication options, including LDAP, Active Directory Federation Services, Azure AD, and OAuth 2.0 / OIDC.
Incoming Email
Regardless of your existing email clients (Exchange, Microsoft 365, etc), you can configure Issuetrak to allow issue generation through Incoming Email. This is a great option, especially if you have support email addresses your customers are already using.
Outgoing Email
Do you need to use an outgoing mail client for security or compliance? Setting up your service is simple and powerful. Whether you use SendGrid, Mailchimp, or others, Issuetrak can work with your existing infrastructure.
Extensibility
Integrations don't have to be complicated. We've come up with some simple and intuitive ways to incorporate various apps into Issuetrak. A perfect example is being able to set up custom links inside Salesforce that connect to issue lists within Issuetrak.
View data in Power BI
Ready to gain insights from your data using powerful visualizations? We've been huge fans of Power BI and have documented the processes we use to take advantage of its reporting capabilities.
