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Apps working in harmony
Issuetrak's integrations and API allow you to bring your existing software stack along for the ride, granting you new and exciting capabilities. Whether you want to connect to the thousands of apps Zapier unlocks, or embed a customer issue form into your intranet home page, we've got you covered.
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The Issuetrak API gives your developers everything they need
Need even more capability than what Zapier can provide? Whether you're using API v1 or v2, the Issuetrak API gives an experienced developer access to all the endpoints they could ever need. Whether you want to connect an existing app in your software stack, or build a custom app that works with Issuetrak, the power and flexibility of the API is at your fingertips.
- Write your own powerful integrations
- Adhere to OpenAPI standards
- Avoid delay with our fast and easy setup
- Take comfort in our secure system
- Control access with user-based authentication tokens
- Keep thorough, developer-based documentation
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Zapier opens doors...more than 4,000 of them, if you're counting
With over 4,000 app integrations including Gmail, Slack, and Mailchimp, Zapier automates routine procedures - no complex coding needed. Zapier's mission, much like Issuetrak's, is to help everyone be more productive at work.
Perks with Zapier:
- Creating a new contact in HubSpot creates a new user in Issuetrak
- A paid invoice in PayPal creates a new organization in Issuetrak
- Creating a new user in Issuetrak generates a Slack message for your team
Webforms work around the clock (so you don't have to)
Make it easy for your users to submit issues correctly the first time. Host a Webform on a stand-alone webpage or embed it into an existing one for easy 24/7 access.
When it comes to design, the choice is yours! Choose a Webform out of the box, or partner with our developers to configure the custom fields, layout, and user experience you envision. Embed it on the webpage of your choosing, and voilà, your users will never miss a detail again.
Boost Your Customer Service with An Open Chat Channel
Common to most top customer service platforms, chat gives you another pathway to communicate with your user base. Your team can manage one or multiple simultaneous chat sessions.
Keep tabs on progress and never misplace a record again when you convert chats to tickets in Issuetrak.
Gain the insights you need through Google Analytics
Get a complete understanding of your customers across devices and platforms using Google Analytics.
Want to know which Knowledge Base articles your visitors use most frequently? Or how much time users are spending on each article? Once set up in Issuetrak, Analytics will start capturing your site's page visit details so you can answer your customers’ needs better.
Integrate with Gmail
Have a Gmail account you want to use with Incoming Email (IEM)? Connect Issuetrak using Google Authentication to generate tickets effortlessly through email.
Identity Management for all authentication options
Issuetrak offers an array of authentication options, including LDAP, Active Directory Federation Services, Azure AD, and OAuth 2.0 / OIDC.
Act on Issues without Delay
The integration of Issuetrak with Mobile Message through Zapier offers a powerful way to streamline operational workflows and improve team communication.
For example, when a new group, organization, or user is added in Issuetrak, Zapier can trigger an automatic SMS notification via Mobile Message to alert relevant team members. This ensures that everyone is promptly informed, reducing delays and enabling faster coordination and action.
Incoming Email (IEM)
Configure Issuetrak to generate issues through Incoming Email (IEM), whether you use Exchange, Microsoft 365, or other. Avoid confusing your customers by keeping your Support team’s current email intact.
Outgoing Email (OEM)
Do you need to use an outgoing mail client for security or compliance? Setting up your service is simple and powerful. Whether you use SendGrid, Mailchimp, or others, Issuetrak can work with your existing infrastructure.
Extensibility
Integrations don't have to be complicated. We've come up with straightforward, intuitive app integrations to keep your Issuetrak fluid. Set up custom links inside any CRM, including Salesforce, that connect to issue lists within Issuetrak.
View data in Power BI
Ready to gain insights from your data using powerful visualizations? We've been huge fans of Power BI and have documented the processes we use to take advantage of its reporting capabilities.
