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Software that keeps you focused on the mission
Nonprofit organizations face a number of challenges in their day-to-day operations. With Issuetrak, you'll keep your cause at the forefront and eliminate inefficiencies from every request and process, delighting your stakeholders.
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Evolve beyond paper tracking
Knowing which donor still needs a tax receipt or when the next grant application is due are common challenges for nonprofit organizations. Tracking all of that information flawlessly and securely is difficult enough without having to worry about outdated paper files or obsolete spreadsheets that drain your time with complex training. Issuetrak provides a series of features to handle these burdens for you through automations and more.
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Go digital and get unburied from paper issue tracking
Centralize documentation of tasks, requests, and approvals
Log, categorize, and prioritize your to-dos and issues
Do more with less
Few nonprofits have soaring budgets and limitless staff. Most operate with small teams where each member wears multiple hats. With such tight constraints, the ideal software platform has features that make five employees feel like twenty.
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Auto assignments
Once a request, complaint, or ticket is entered into the system, auto assignment rules ensure it's assigned to the right team member instantly.
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Task management
If multiple team members or departments need to get involved with a request (such as IT and resource development joining forces for an onsite event), you can add and distribute tasks and task groups to a ticket, guaranteeing projects fall in the right hands.
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Workflows
Set tickets to automatically update when certain conditions are met so everyone involved with a request stays on top of what's required. Escalate past-due requests to keep items from slipping through the cracks.
3 Common Nonprofit Workflow Issues
Do you work for a nonprofit, or is there one that is near and dear to you? If you answered yes, then you’d know how much workers and volunteers must stretch resources to accomplish their organization’s mission. The industry is often forced to make due with outdated equipment and time-consuming procedures for the sake of conserving hard-earned donated dollars.
The article below outlines three ways Issuetrak can alleviate your pains, increase productivity, and save valuable nonprofit resources without breaking the bank.
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Your system of record
Our system doesn't force you into a box. Through customizable Issue Forms, User Defined fields, the Knowledge Base, and other features to build upon, Issuetrak melds to fit your organization.
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Custom forms
Make logging easy. Choose how your issues and tickets are displayed by specifying the field order, field grouping, images, and text.
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User Defined Fields (UDFs)
Create and label different types of custom fields based on the terms used by your organization. Donation Amount, Blood Type, Counselor name - the freedom is yours.
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The Knowledge Base
Create a repository of documentation, forms, training materials, pamphlets, and more. An ideal way to keep all of your materials in one place.
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One stop shop
Rather than having multiple systems storing data from various departments, let Issuetrak serve as a single system record to streamline and store all of your data.
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Custom webforms
Use your own webform (or allow us to build one for you) and give your employees, donors, volunteers, or others quick and easy access to submit tickets.
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Custom reports
Build and export custom reports with the data you need most. From CSV files to formatted HTML, download a report for one-time use or schedule reports to arrive when you need them.
More than one way to serve
The flexibility of Issuetrak allows nonprofits, big and small, to track more than just their primary mission. Every organization has routine tasks that help keep the lights on—so why not expand Issuetrak’s software to automate those procedures, too?
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Help Desk and IT
Keep track of IT requests, complaints, computers, phones, and other organization assets
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HR and Training
Onboard employees, track disciplinary action, and submit performance reports
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Facilities and Operations
Track maintenance requests for buildings, vehicles, and donation drop-off locations
Always on your side
We know how chaotic it can be to bring in a brand-new piece of software to an organization, or how challenging it can be to alter an already established workflow. That's why we stay by your side throughout the onboarding and implementation process.
Our implementation specialists work side-by-side with you to configure your entire site. We can even take the reins for you completely if you need. We do everything we can to make set-up easy for our partners. After all, a software solution solving your organization's woes will make you the hero. We’re a people-first company, so we’re all about that!.
All that aside, hear from our current partners how easy their Issuetrak set-up was!
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Join our nonprofit family!
“Issuetrak has really created a great opportunity for our company to automate our workflow without the huge expense of an enterprise database system.” Business Process PM, BakerRipley.
"Issuetrak helps to organize the flow of people. It's easy to create a process where stakeholders are notified of who will need or will no longer need resources. Issuetrak has been a valuable tool for me for over 14 years. They provide the best support. Timely, friendly and helpful." IT Director, Gleaners Community Food Bank
“Our agency has been using Issuetrak for 9 years. So easy to use and wonderful support team! They are constantly listening and improving the software to keep up with change. [What’s noteworthy is] the simplicity of using this tool. It’s so easy. It takes our departments 1 hour to learn how to use Issuetrak. In about 1 week, they are well on their way with no issues.” Business Analyst, nonprofit Organization Management
So what happens next?
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A Product Expert will reach out to gather the details that define your business
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Together, we'll identify the various pain points that Issuetrak was made to handle
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You can get a demo, a quote, a personalized free trial, or all of the above