Issuetrak 2025 Product Roadmap

Building the best software platform is a journey, not a destination. We work hard to deliver the features you need while also keeping our eyes on the future. Take a look at what we're working on next or submit a feature request if you have an idea for something new.

timeline

Latest Release

 
Issuetrak 17.3.2
  • New - Tabbed Admin Interface for Issue UDFs
  • Improved - List UDF creation for both single-select and multi-select lists
  • Improved - Task Group association to list items, with the added ability for Webforms to add tasks to issues
  • Improved - UI updates, including Right Quick Menu appearance and toggles
  • Improved - API updates: multi-select UDF support in APIv1, new endpoints in APIv2 including Issue Types, Priorities & Severities

Coming Soon

 
Issuetrak 17.4
  • Magic Sign In Phase 1 - say goodbye to memorizing passwords! If enabled, Magic Sign In will provide a new way to sign into Issuetrak using email (requires Issuetrak Authentication and Outgoing Email).
  • Certificate-based Authentication for Microsoft Applications - admins will be able to authenticate via certificate during Microsoft Application setup. 

Planned

 
  • Magic Sign In Phase 2 - magic links will allow users to remain signed into Issuetrak for up to 30 days.
  • Importing - the ability to import entities into Issuetrak (organizations, departments, regions, groups, and users).
  • Webform Capabilities within Issuetrak - Admins will be able to design, deploy, and configure Webforms from within Issuetrak.
  • Issuetrak Companion - a browser-based extension that will provide Issuetrak functionality outside of the application (issue search, issue create, and more)!
  • Issues & API V2 - Create and Access Issues utilizing API V2.
  • AI - empower your agents through AI note assistance, issue summaries, and more. 
  • User & Organization Hub
  • Calendar Integrations - Add events to your external calendar. 
  • Issue / Ticket Avoidance - Promotes the use of self-service and the KB to prevent unnecessary ticket creation. 

Visit the Help Center for even more details about all our past updates

task-green
The Latest Release Notes
library-green
Previous Releases and Product Documentation

Got an idea for a new feature? Let us know.

At Issuetrak, we value what our customers have to say. If you have feature requests, feedback or suggestions to make Issuetrak better, we’d love to hear from you! Fill out this form and your comments will be sent directly to our team for review. We try to incorporate customer requests into future product updates whenever possible.Brainstorming-rafiki

 

New to Issuetrak? Start Resolving Issues Faster, Today!

Take your next step! ✅ Zero-commitment demo ✅ No credit card required trial 

Talk with an Expert

Issuetrak Reviews
Issuetrak Reviews