roadmap

Issuetrak 2025 Product Roadmap

Building the best software platform is a journey, not a destination. We work hard to deliver the features you need while also keeping our eyes on the future. Take a look to see what we're working on next or submit a request for something new. 

route-3

Beyond

New - Create and Access Issues utilizing API V2

New - User & Organization Hub.

New - Add events to your external calendar. 

New - Issue / Ticket Avoidance utilizing the KB.
route-1

March - 17.3

New - Tabbed Admin Interface for Issue UDFs

Improved - List UDF creation for both single-select and multi-select lists

Improved - Task Group association to list items, with the added ability for Webforms to add tasks to issues

Improved - UI updates, including Right Quick Menu appearance and toggles

Improved - API updates: multi-select UDF support in APIv1, new endpoints in APIv2 including Issue Types, Priorities & Severities
route-1

December - 17.2

New - Additional points of contact fields for Organizations (Primary, Secondary, and Tertiary)

Improved - Issue-related code refinements that offer significant performance improvements to any feature related to issues, issue visibility, and permissions.

Improved - Improvements to the Search Issues UI.

Improved - Ability to rename the Billing Module to something that best suits your usage.
route-1

September - 17.1

New - In-product activation of Issuetrak support remote assistance.

New - Ability to limit IEM to only process replies and not new issues.

Improved - Significant task performance improvements.

Improved - Significant performance improvements for installs and upgrades.
route-1

August - 17

Improved - Navigation UI improvements to Left Menu, Quick Menu, Settings, and more.

Improved - UI enhancements to Projects, Billing, the User Summary, and Events (formerly Calendar).

New - Attachments as links in outgoing email and Private Attachments.

New - Direct links to specific issue notes.
route-1

May - 16.6

New - Outgoing email retention functionality.

New - Password expiration notifications for Issuetrak Authentication.

New - Asset Management barcode scanning and barcode generation.
route-1

April - 16.5

New - Ability to relabel "Assets" (already available for Issues, Locations, etc.).

New - Support for multiple assets per issue.

New - Quick access to Scheduled Issues for Preventative Maintenance from within Asset Management.

New - Script embedding support to ease integration with CRMs and marketing automation platforms like HubSpot.
route-1

February - 16.4

New - Print individual Issue notes.

New - Include attachments with Quick Notes.
route-2

January - 16.3

New - Quick Notes.

New - Tokens for Issues and Quick Notes.

New - Dashboard panels for closed issue trends.

New - In-product release announcements and download options.

Improved - license handling.

History

pin

2023

🏆 7 total releases

🐞 137 bugs squashed

💬 10+ feedback requests implemented

pin-green

2022

🏆 13 total releases

🐞 130 bugs squashed

💬 12+ feedback requests implemented

pin-blue

2021

🏆 10 total releases

🐞 163 bugs squashed

💬 15+ feedback requests implemented

pin-yellow

2020

🏆 19 total releases

🐞 190 bugs squashed

💬 Over 20 feedback requests implemented

Visit the Help Center for even more details about all our past updates

software-release-notes

The Latest Release Notes
resource library

Previous Releases and Product Documentation

Got an idea for a new feature? Let us know.

At Issuetrak, we value what our customers have to say. If you have feature requests, feedback or suggestions to make Issuetrak better, we’d love to hear from you! Fill out this form and your comments will be sent directly to our team for review. We try to incorporate customer requests into future product updates whenever possible.

 

new-features