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Manufacturing Tracking Software for Support Operations

Connect external customer complaints and field service requests directly to your internal quality and engineering teams. Stop tracking product defects in spreadsheets. Break down silos and improve customer retention, instead. 

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A Manufacturing Issue Tracking System Built for Real-World Workflows

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You’re likely using tools that push IT workflows that don’t match manufacturing realities. Our platform provides a combination of features and automations that complement and work within your change control processes while adding speed and accuracy.

checkmark1Replace spreadsheets and manual logs with automated workflows and a central place for all issues, warranties, maintenance, change orders & approvals

checkmark1 Cut down complaints and avoid email clogs with all issues logged & prioritized

checkmark1Loop in key departments & personnel, connecting field techs with support teams

checkmark1Reduce production downtime to ensure regulatory compliance, including ISO standards

checkmark1Gather real-time data for continuous business process management improvements

What Is Manufacturing Tracking Software?

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Manufacturing tracking software is a centralized digital system designed to monitor, manage, and optimize workflows across the production lifecycle.

Unlike simple inventory tools, this software focuses on issue resolution and process visibility, allowing manufacturers to track quality control (QC) defects, manage equipment maintenance schedules, handle customer complaints, and automate safety reporting. 

 

Who Should Use Issuetrak in Manufacturing? 

Issuetrak is designed for decision-makers and operational teams who need visibility into the production floor and supply chain processes. 

  • Quality Assurance (QA) Managers track non-conformances, corrective actions (CAPA), and supplier defects.

  • Plant & Facility Managers schedule preventive maintenance, track asset downtime, and manage work orders.

  • Safety Officers record incidents, near-misses, and ensuring OSHA compliance.

  • Customer Service Teams streamline Return Merchandise Authorizations (RMAs) and link customer complaints directly to production data for root cause analysis.

 

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Safety Process Management

Track reported safety issues and auto-assign follow-up tasks to the right person every time, while maintaining documentation for compliance.

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Quality Control & Quality Assurance

Track quality control and change requests from one place. Design workflows that loop in the right people without crowding inboxes.

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Warranty & Production Issue Tracking

Fast, easy issue submission. Resolve defects that are covered or outside of warranty. Maintain reliable audit trails.

Customer Complaint Tracking & CAPA Automation

Sifting through emails, calls, and texts ultimately delays resolution.

When a customer submits a complaint, Issuetrak automatically routes it, assigns a Severity level, and initiates the corrective action workflow.

 

arrowcircleIssues don't slip through the cracks

arrowcircleReliable audit trails for ISO compliance and external reviews

arrowcircleAuto-assignment to only the right parties, and quick status overviews

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Defect & Manufacturing Process Tracking Software

Easily track product defects reported by customers back to the originating product line or component.

 

arrowcircleCapture critical data points with custom fields, like batch number or failure type

arrowcircleGenerate reports for engineering review

Field Service & Engineering Support Management

You don’t operate support in isolation. Any customer-facing issue often also involves multiple teams. For B2B Field Service, a manufacturing tracking system links technician requests directly to internal engineering and support. Asset Management tracks every piece of equipment, associates service history with issues, and ensures your team has the full context before dispatch.

Whether customizing parts, delivering prototypes, or running high-volume production, our production tracking software runs in the background, ensuring support through our platform drives your success.

 

arrowcircleKeep everyone connected

arrowcircleEnsure safety and compliance

arrowcircleImprove organization

arrowcircleStreamline production

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When Manufacturers Should Replace Spreadsheets

Whether customizing parts, delivering prototypes, or running high-volume production, our software runs in the background, keeping your assembly line up to speed. Download our infographic about efficient Process Management, or use our checklist to see if you need a Support Operations upgrade.

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Manufacturing Case Studies & Customer Success

Our manufacturing customers design and develop everything from aircraft parts and medical equipment to naturally-flavored sodas and craft beer.

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Medical Device Manufacturer Overhauls Outdated System

Email is not built for complaint handling. Issuetrak is.

Stryker stepped away from an old system and embraced a centralized, automated defect handling process. The team changed from:

  • crowded inboxes to automatic ticket handling
  • overwhelmed teams to tailored notifications and tasks
  • compliance risks to non-conformity management, CAPA workflows, and root cause analysis
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“We easily do several hundred test inspections in a month, and everything is scheduled, tracked, and reported in Issuetrak.”

Leonie Markgraf, Information Systems manager, Vigor Industrial
 
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“Out of all of the software solutions in the running, Issuetrak was the most straightforward, the easiest to customize, and offered the largest suite of features for its cost.”

Brad Canter, System Administrator, Bellisio Foods
 

FAQs

Manufacturers track defects most effectively by replacing manual logs with a digital Non-Conformance Report (NCR) system. Instead of using paper forms, operators use software to capture defect details, photos, batch numbers immediately on the production floor.

This data is instantly routed to Quality Assurance teams for analysis, ensuring that defect trends are identified early and contained before they leave the facility.

The best way to manage complaints is to create a "closed-loop" system that connects customer service directly to the quality team. By using software that manages Return Merchandise Authorizations (RMAs) and links customer feedback to specific production lots, manufacturers can instantly trace a complaint back to its root cause. This reduces resolution time and prevents the recurrence of the same issue.

You can automate CAPA (Corrective and Preventive Action) by using workflow software that automatically triggers an investigation case when a critical defect or safety threshold is breached. The software assigns tasks to the appropriate stakeholders, enforces required steps for root cause analysis, and tracks the implementation of the solution. This automation ensures nothing is overlooked and maintains a permanent record for ISO 9001 compliance audits.

To replace spreadsheets, you need a centralized workflow platform that offers the flexibility of Excel but with added structure and security. Start by mapping your current spreadsheet columns to fields in a software form. Unlike spreadsheets, a dedicated tracking tool provides automated email alerts, allows multiple users to edit simultaneously without version conflicts, and creates an unchangeable audit trail for accountability.
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Fast Tracking, Accurate Audit Trails, Compliance Readiness

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