Welcome to a new level of customer support!

We know when you need support, you need it now. With customer satisfaction rates above 98% and calls answered in less than a minute, our Technical Support team continues to be in a league of their own: knowledgeable, friendly, and eager to get you back on track.

Call Support: +1 (757) 213-1351

Contact us-rafiki

Support that runs circles around the competition

We treat every customer how we’d like to be treated — with kindness, patience and respect for their time. When you call, you’re connected to a real person in under a minute. Our goal is to solve your pain point quickly and thoroughly on the first try without transferring you over and over. Our Support team strives to give you the best support and they deliver, as evidenced by our live statistics and testimonies below.

But it's easy to claim how fast and helpful we are - it's another thing to experience it for yourself. We're so confident in the readiness of our Support team that we encourage you to compare us to the competition.

Go ahead, test us, and give them a call. We'll wait.

Issuetrak Support: +1 (757) 213-1351

Freshdesk Support: +1 (866) 832-3090

HappyFox Support: +1 (949) 535-2220

Zendesk Support: +1 (888) 670-4887


"Issuetrak has been a valuable tool for me for over 14 years...They provide the best support. Timely, friendly and helpful."
Curtis C.
Curtis C., Information Technology Director, Gleaners Community Food Bank
"You guys are still my favorite support desk —outside of my own, of course."
Technology Manager
Technology Manager
“The support staff responses are always timely and right on point. It’s a pleasure to deal with such a knowledgeable and professional support team.”
Real estate firm
Real estate firm
"Every tech I work with is so knowledgeable and always so very well prepared."
Information Technology Administrator
Information Technology Administrator


Overall customer satisfaction


Support Net Promoter Score


Time to answer in seconds - phone

Not your average customer support

We excel at customer support because it's not an afterthought. From a dedicated account manager to a support team that goes above and beyond, we've got your back. And when you hire us, you get us - we don't outsource. Period.

Still on the fence?

Learn how we do it


Issuetrak and don’t look back!

"This is a solid product with top-shelf customer support. I’ve used several of the big ones which all have their own share of issues (no pun intended). Issuetrak handles our facility. With a quality product offering combined with good prices and the best customer service I’ve come across in years, don’t hesitate to give Issuetrak a chance."

Craig Sumrall
Ringgold County Hospital


Prompt support every time

"We began using Issuetrak as an issue tracking system and it has since evolved into so much more! We are now using it for IT/Help Desk, Customer Service, and our VendorHelp platform. The support team is always prompt in assisting. I would recommend this to anyone and give 5/5 stars!”

Caitlin Higgins
Wilkinson Asset Management

dawn patrick

Meet the rest of the customer success team!

Technical support is one piece of the customer success team. Training and site customization are the bread and butter of our Professional Services team's expertise. Dive deeper into the next layer of support with one click!

Meet our Implementation team

Learn more about our consulting and data services


If you scrolled here first, you're missing out on some great information above! Otherwise, we’ve put together answers to some common questions.


Ready for the best support you've ever had?