/Animations/online-review-animate.svg)
Trusted by customers you know
/Logos/logos-bw.png?width=1200&height=200&name=logos-bw.png)
/Animations/cm-animate.svg)
Everyone has an opinion
Regardless of industry, customers won't hesitate to share how they feel. Whether offering a compliment or critique, Issuetrak understands that each piece of customer feedback represents an opportunity. We've seen firsthand how our suite of features aids our customers seeking to turn frowns into smiles.
/layout.png)
Custom forms and fields
Build complaint forms that are specific to the type of feedback being submitted, ensuring you get only the information you need.
/mutli-channel.png)
Multi-channel feedback
Make the complaint submission process as simple as it should be by allowing customers to send emails, fill out webforms, and chat with support agents.
/survey-1.png)
Easy to launch surveys
Build surveys that capture customer satisfaction metrics and provide valuable feedback about the quality of your resolutions.
/Gradients/cta-cm-1.webp)
Ready for a test drive?
If you're eager to get started, our 14-day, no credit card required free trial is a phone call away. Click the link below to get started.
Need a little more info?
Click the button below if you'd like to schedule a call to learn more about Issuetrak and how it can streamline complaint management.
/Gradients/gradientCM.webp)
/capitol.png)
/healthcare.png)
/bank.png)
Win with webforms
Issuetrak webforms can be custom or standard, but either way, they're fully integrated with our software. They provide an intuitive way for individuals to submit their issues and an efficient way for your team to gather information and begin working on a solution.
- Receive all the required information you need
- Public-facing for fast, easy submission and no login required
- Branded to match your business
/2022-08-03%2011_06_11-.png?width=1245&height=912&name=2022-08-03%2011_06_11-.png)
/notification-bell.png)
Notifications
Let employees or customers know when complaints receive updates, keeping everyone in the process informed.
/automation.png)
Automation tools
Streamline the complaint resolution process by escalating tickets automatically.
/dashboard.png)
Dashboards
Dashboard reports give you a snapshot of open complaints by type, assignment, priority, and more.
/tasks.png)
Task Manager
Create checklists and branching workflows for step-by-step processes, notifying each person involved when it's their turn to act.
/24-7.png?width=100&name=24-7.png) |
/settings.png?width=100&name=settings.png) |
/software.png?width=100&name=software.png) |
/brick-wall.png?width=100&name=brick-wall.png) |
24/7 Support |
Easy maintenance |
Regular product updates |
Same-day set up |
/school-bus.png)
"I wanted data that we had made contact with the parents [who have submitted complaints], and that we could verify that. [...] Now we’re able to keep tabs and know that things have been resolved.”
Barry Sudduth
Stafford County Director of Transportation
/Animations/hamburger-animate.svg)
Testimonial: Silver Diner shoots for 110%
An American institution, the diner is still alive and well today. Silver Diner, with 17 locations across Washington, D.C., Maryland and Virginia, carries on the proud tradition with iconic building styles and classic diner fare - and one modern twist: Issuetrak.
"Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”
Learn how to handle complaints confidently, starting with our free demo
With complaints coming in from a variety of sources, your organization needs a complaint management process that keeps the submitter in the loop.
Using software is the most surefire to track complaints from submission to resolution. This also helps with identifying trends, preventing future complaints, and maintaining compliance.
Learn more about what a dedicated software solution can do for your team’s complaint management process. Contact us today to get started.
/happy-client.png?width=200&name=happy-client.png)