Track, Manage, and Resolve Issues Effortlessly – Try Issuetrak for Free!

Powerful, Complaint Management Software Trusted by Leading Businesses & Government Agencies

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Grow alongside trusted customers you know

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Receive

Make customer feedback easy and spend more time nurturing your process.
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Omnichannel Complaint Submission

Receive complaints from a variety of sources: Webforms, email, direct submission via desktop or mobile, chat, & our API.

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Webforms

Provide customers a password-free way to submit feedback. Apply customized branding, fields, layout, & access, including website embeds or hosting on its own page.

Resolve

Equip teams with tools to automate, document, and research processes while keeping customers in the loop.
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Feature Highlight: Quick Notes

Create a library of canned responses to ensure swift, consistent documentation across your team.

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Workflows

Curate workflows to trigger events based on a ticket's current status, severity, and response time, ensuring no complaint slips through the cracks.

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Knowledge Base

Create knowledge articles, walk-throughs, FAQs, and more. Ensure your company's policies and procedures are at your team's and customers' fingertips!

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Tasks

Create Task Groups to distribute action items across a team! They're also reusable, ensuring that similar issues are handled the same way each time.

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SLAs

Define service levels and compliance standards to address complaints in the timeframe required by your customer agreements/industry.

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Notifications

Configure notifications to send automatically to a list of subscribers based on specific events you define.

Improve

Manage future risk and the overall quality of your products, services, and support.
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Feature Highlight: Surveys

Understand exactly how your customers feel about your products, services, and complaint solutions. Surveys are baked into Issuetrak and are fully customizable. Set up surveys to send once a ticket closes or send them directly through email. 

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Reports and Trends

Use custom reports to analyze any received complaints, your responses, and more. Enable a one-click export or setup scheduled delivery to yourself and your stakeholders

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Knowledge Base

Ensure your knowledge base stays up-to-date based on the latest information from recent issues. Streamline the update process by creating articles directly from tickets!

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Quick Notes, Tasks, and more

Keep existing Quick Notes and Task Groups updated as processes change. Their centralized nature makes them easy to keep current.

Get a demo or try Issuetrak for free! 

Let's chop that tedious research in half. Schedule a call with us today for a trial or demo! We're ready to help make your software selection process easier.

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Flexible complaint management software for any industry

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Municipalities

Track complaints and requests from citizens, consumers, visitors, and employees.
road complaints · code violations · education concerns · housing issues · complaints against employees
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Healthcare

Manage complaints and incidents to ensure safety and compliance.

room condition complaints · incident reporting · safety concerns · complaints against staff · facilities, maintenance + equipment concerns
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Finance

Stay on top of regulatory requirements for managing complaints and CFPB compliance.
mortgages · credit cards + credit reporting · bank accounts + services · private student loans · debt collection · consumer loans + more

Industry experts agree

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Our customer Silver Diner shoots for 110%

With 17 locations in Washington, D.C.'s Metropolitan area, the American institution Silver Diner carries on proud traditions with iconic building styles, classic diner fare - and one modern twist: Issuetrak.

"Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”

Read the customer story >

Handle complaints confidently, starting with our free demo

Learn more about what a dedicated software solution can do for your team’s complaint management process. 

Ensure business growth by:

  • keeping stakeholders in the loop
  • identifying trends
  • preventing future complaints
  • maintaining compliance

Contact us today to get started!

See for yourself why we're the #1 choice in complaint management software

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