Turn complaints into compliments

Impress your customers with transparency, organization and speedy resolution that only you (paired with our software) can provide.

Start impressing your customers

Everyone has an opinion

Regardless of industry, customers won't hesitate to share how they feel. Whether offering a compliment or critique, Issuetrak understands that each piece of customer feedback represents an opportunity. We've seen firsthand how our suite of features aids our customers seeking to turn frowns into smiles.

Custom forms and fields

Build complaint forms that are specific to the type of feedback being submitted, ensuring you get only the information you need.

Multi-channel feedback

Make the complaint submission process as simple as it should be by allowing customers to send emails, fill out webforms, and chat with support agents.

Easy to launch surveys

Build surveys that capture customer satisfaction metrics and provide valuable feedback about the quality of your resolutions.

Flexible complaint management software that works across industries

Municipalities

Track complaints and requests from citizens, consumers, visitors, and employees.

road complaints · code violations · education concerns · housing issues · complaints against employees

Healthcare

Manage complaints and incidents to ensure safety and compliance.

room condition complaints · incident reporting · safety concerns · complaints against staff · facilities, maintenance + equipment concerns

Finance

Stay on top of regulatory requirements for managing complaints and CFPB compliance.

mortgages · credit cards + credit reporting · bank accounts + services · private student loans · debt collection · consumer loans + more

Win with webforms

Issuetrak webforms can be custom or standard, but either way, they're fully integrated with our software. They provide an intuitive way for individuals to submit their issues and an efficient way for your team to gather information and begin working on a solution.

Receive all the required information you need
Public-facing for fast, easy submission and no login required
Branded to match your business

Learn more

Software that supports the way you operate

The easier it is to manage complaints and resolutions, the happier you and your customers will be.

Notifications

Let employees or customers know when complaints receive updates, keeping everyone in the process informed.

Automation tools

Streamline the complaint resolution process by escalating tickets automatically.

Dashboards

Dashboard reports give you a snapshot of open complaints by type, assignment, priority, and more.

Task Manager

Create checklists and branching workflows for step-by-step processes, notifying each person involved when it's their turn to act.

We set you up for success


24/7 Support	Easy maintenance	Regular product updates	Same-day set up

"I wanted data that we had made contact with the parents [who have submitted complaints], and that we could verify that. [...] Now we’re able to keep tabs and know that things have been resolved.”

Barry Sudduth
Stafford County Director of Transportation

Silver Diner shoots for 110%

An American institution, the diner is still alive and well today. Silver Diner, with 17 locations across Washington, D.C., Maryland and Virginia, carries on the proud tradition with iconic building styles and classic diner fare - and one modern twist: Issuetrak.

"Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”

Read the customer story

Handle complaints confidently

With complaints coming in from a variety of sources, your organization needs a complaint management process that keeps the submitter in the loop.

Using software is the most surefire to track complaints from submission to resolution. This also helps with identifying trends, preventing future complaints, and maintaining compliance.

Learn more about what a dedicated software solution can do for your team’s complaint management process. Contact us today to get started.

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