Turn complaints into compliments

Impress your complainers with software that will organize and automate complaint resolution.

(We bet your boss will be impressed, too.)

Trusted by these companies

Flexible complaint management software that works across industries.

Municipalities

Track complaints and requests from citizens, consumers, visitors, and employees.

road complaints · code violations · education concerns · housing issues · complaints against employees

Healthcare

Manage complaints and incidents to ensure safety and compliance.

room condition complaints · incident reporting · safety concerns · complaints against staff · facilities, maintenance + equipment concerns

Finance

Stay on top of regulatory requirements for managing complaints and CFPB compliance.

mortgages · credit cards + credit reporting · bank accounts + services · private student loans · debt collection · consumer loans + more

Software to support you and your users

Notifications

Let employees or customers know when complaints receive updates, keeping everyone involved in the process informed.

Automation Tools

Streamline the complaint resolution process by automating and escalating tickets automatically.

Dashboards

Dashboard reports give you a snapshot of open complaints by type, assignment, priority, and more.

Task Manager

Create checklists and branching workflows for step-by-step processes, notifying each person involved when it's their turn to act.

Win with webforms

Issuetrak webforms can be custom or standard, but either way, they're fully integrated with our issue tracking software. They provide an intuitive way for individuals to submit their issues and an efficient way for your team to gather information and begin working on a solution.

All the information you want, and only the information you need
Public-facing for fast, easy submission
Branded to match your business, or standard for quick setup

Learn more

Plus, everything else you need from great complaint management software

Custom forms and fields

Multi-channel issue submission

Easy set-up and maintenance

Regular product updates

Don't just take our word for it

FEATURED CUSTOMER STORY

An American institution, the diner is still alive and well today. Silver Diner, with 17 locations across Washington, D.C., Maryland and Virginia, carries on the proud tradition with iconic building styles and classic diner fare - and one modern twist: Issuetrak.

Silver Diner

With such high standards, Silver Diner expects the same from its vendors. In addition to Issuetrak’s ease of use and capabilities, Aguilar notes that the software’s support team rounds out the positive experience.

Read the customer story

Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”

Silver Diner Restaurant