About Issuetrak

Twenty-five years in, and we still answer the phone.

Issuetrak is the premiere service operations software company in Virginia Beach. We have been keeping work on the record since 2001, and we would rather introduce ourselves than recite a mission statement.

Issuetrak since 2001Virginia Beach, VirginiaCustomers from Australia to Mexico

Talk to a human Meet the leadership team

Two Issuetrak team members laughing together

Caught laughing

Issuetrak team members in a working meeting

Around the table

Two Issuetrak team members working at a desk

At the desk

An Issuetrak support team member at work with a headset

The support desk

Glass office door with the words it all starts here

Where it starts

Real photos of the Issuetrak team and office, from the 2022 company shoot.

Where we come from

From hallway requests to a better way

In 1992, Hank Luhring was running Luhring & Associates, a custom software shop in Virginia. On a project inside one client's office, he kept watching the same scene play out. The head of the IT help desk could not walk from one end of the building to the other without being stopped. Everyone needed something. Nothing was written down. The requests lived in hallways, sticky notes, and good intentions.

That problem stuck with him. In 2001, Hank launched a web app for submitting support requests online and tracking each one to done. It did well enough that the company eventually took its name from the product. Luhring & Associates became Issuetrak.

Most of the software that started where we started went a different direction. Help desk tools grew into enterprise ITSM platforms, picked up ITIL practices and change advisory boards along the way, and then went looking for new departments to sell all that process to. Our customers pulled us the other way. They began using Issuetrak for facilities requests, HR cases, complaints, and quality workflows on their own, and we built features to keep up with what they were actually doing.

Twenty-five years later, that is still how Issuetrak works: practical software shaped by the people using it, supported by people who pick up the phone.

Our values

Nine things we expect of ourselves.

These are the words we actually use when we make decisions, and the descriptions are the ones we wrote for ourselves. No consultant was harmed in the making of this list.

Innovation

We look at ways to make big improvements in our product and everyday processes. We aren't afraid to make mistakes. We're open to ideas from our colleagues and give them support and encouragement.

Accountability

If we make a commitment, we do our best to follow through. If we make a mistake, we own it, address it, and move forward.

Drive

We are focused on getting things done. We don't sit back. We keep moving forward.

Excellence

We are good at what we do. We strive to get things right the first time. We value knowledge from all sources and use it to enhance our strengths and overcome our weaknesses.

Humility

We understand that none of us has all the answers. We acknowledge our humanity and the humanity of others. We celebrate the wins, no matter whose ideas they are.

Collaboration

Our ultimate success depends on our ability to collaborate with colleagues and customers in a way that builds exceptional results.

Respect

Our vision of success includes treating all individuals with dignity. We recognize that our colleagues and customers have valuable contributions to make.

Relationships

Our ability to help customers succeed is based on strong professional and personal relationships. We listen to, appreciate, and are responsive to our colleagues and customers.

Integrity

Our actions are guided by fairness and integrity. We follow through and strive to do what is right.

Friends around the world

Most of our customers are in the United States. The rest are everywhere from Australia to Mexico.

All of them reach the same human support team, headquartered in Virginia Beach.

Leadership

The people running the place.

Names, faces, and what they do. If you want the long version, most of them are happy to tell you in person.

Hank Luhring Founder & CEO

Taylor Ross Chief Operations Officer

Rusty Luhring Chief Financial Officer

Noel Lucas Chief Information Officer

Mike Ciulla Vice President of Marketing & Sales to New Customers

Lisa Cockrell Director of Development

Alex Goolie Director of Customer Success

Jon Rivera Director of Product Marketing

Ready when you are

Now that you know us, put us to work.

The form goes to our sales team. They will set up a call, walk you through the product, and answer the questions you actually have. If Issuetrak is not the right fit for your operation, they will tell you that too. After twenty-five years, we would rather be straight with you than win a deal that goes sideways.

+1 (757) 213-1349

Yes, a person picks up.

Would you rather join the team than buy the software? See our open roles.