It’s nice to meet you!

As a people-first company, we value the relationships we get to build with our customers. Our team is ready to meet yours!

team-meeting sales-team

At Issuetrak, we work hard for our customers

Our mission is to use company-wide talent and an innovative spirit to deliver awesome help desk software and support.

We’ve created a versatile software platform that centralizes and automates issue and ticket tracking, resolution, and reporting. Our centralized platform will keep things running smoothly no matter how large or small your team is, increasing productivity and efficiency and controlling the chaos.

Our founder created the first version of Issuetrak 30 years ago to solve real day-to-day problems: too many requests coming in from different channels, limited staff time, things falling through the cracks, and frustrated end users.

Inspired by organizational psychology, our platform is designed to work like people do. We approach our product the same way we do the rest of our business — by putting people first.

Friends around the world

While a majority of our customers are based in the US, Issuetrak is trusted by companies around the globe. From Australia to Mexico, our team is ready to help your operations reach peak performance.


Our Values



We look at ways to make big improvements in our product and everyday processes. We aren’t afraid to make mistakes. We’re open to ideas from our colleagues and give them  support and encouragement.



If we make a commitment, we do our best to follow through. If we make a mistake, we own it, address it, and move forward.



We are focused on getting things done. We don’t sit back. We keep moving forward.



We are good at what we do. We strive to get things right the first time. We value knowledge from all sources and use it to enhance our strengths and overcome our weaknesses.



We understand that none of us has all the answers. We acknowledge our humanness  and the humanness of others. We celebrate the wins, no matter whose idea they are.



Our ultimate success depends on our ability to collaborate with colleagues and customers in a way that builds exceptional results.



Our vision of success includes treating all individuals with dignity. We recognize that our colleagues and customers have valuable contributions to make.



Our ability to help customers succeed is based on strong professional and personal relationships. We listen to, appreciate, and are responsive to our colleagues and customers.



Our actions are guided by fairness and integrity. We follow through and strive to do what is  right.


Learn how our team and software can take your operations to the next level