As a people-first company, we value the relationships we get to build with our customers. Our team is ready to meet yours!
Our mission is to use company-wide talent and an innovative spirit to deliver awesome issue-tracking software and support.
We’ve created a versatile software platform that centralizes and automates issue and ticket tracking, resolution, and reporting. Our centralized platform will keep things running smoothly no matter how large or small your team is, increasing productivity and efficiency and controlling the chaos.
Our founder created the first version of Issuetrak 30 years ago to solve real day-to-day problems: too many requests coming in from different channels, limited staff time, things falling through the cracks, and frustrated end users.
Inspired by organizational psychology, our platform is designed to work like people do. We approach our product the same way we do the rest of our business — by putting people first.
While a majority of our customers are based in the US, Issuetrak is trusted by companies around the globe. From Australia to Mexico, our team is ready to help your operations reach peak performance.
We look at ways to make big improvements in our product and everyday processes. We aren’t afraid to make mistakes. We’re open to ideas from our colleagues and give them support and encouragement.
If we make a commitment, we do our best to follow through. If we make a mistake, we own it, address it, and move forward.
We are focused on getting things done. We don’t sit back. We keep moving forward.
We are good at what we do. We strive to get things right the first time. We value knowledge from all sources and use it to enhance our strengths and overcome our weaknesses.
We understand that none of us has all the answers. We acknowledge our humanness and the humanness of others. We celebrate the wins, no matter whose idea they are.
Our ultimate success depends on our ability to collaborate with colleagues and customers in a way that builds exceptional results.
Our vision of success includes treating all individuals with dignity. We recognize that our colleagues and customers have valuable contributions to make.
Our ability to help customers succeed is based on strong professional and personal relationships. We listen to, appreciate, and are responsive to our colleagues and customers.
Our actions are guided by fairness and integrity. We follow through and strive to do what is right.
Hank has served many roles at Issuetrak since founding the company. He holds a degree from Old Dominion University and has been programming since the 70s. In 1992, Hank started Virginia-based Luhring & Associates, a custom software development company that later became Issuetrak after the successful launch of a web-based app for submitting support requests online. His continuing passion for a customer-focused and data-driven company continues to inspire us all! Hank retired from his position as CEO in March 2020 but continues to provide guidance as the company's founder.
Dan joined Issuetrak in 2012, bringing over 15 years of combined IT and management experience to his role. Prior to becoming the CEO, he oversaw the technical support and Cloud services team as well as the development team, leading with an emphasis on excellent customer service, quality performance, and the highest level of infrastructure security. Dan holds numerous system, vendor, and Microsoft certifications, and currently serves as the Vice President of Content Relations for the Southern Virginia HDI chapter. Outside of Issuetrak, Dan enjoys hitting the links, and spending time with his family.
Taylor joined Issuetrak in 2013 as a staff accountant with a background in both accounting and sales. She has an accounting degree from Christopher Newport University and a passion for numbers, problem-solving, and processes. She also studied psychology, so we know who to go to when things get crazy! In her free time, Taylor enjoys spending time with her two kids, kayaking on the river, and playing softball.
Rusty started doing financial analysis and forecasting since the first financial modeling packages came on the market in the late 70s. He has a background in development and sales and has his own financial software for businesses called Survivalware. He has a passion for financial modeling, problem-solving, helping others succeed in business, and cycling. He’s been “car-free” for 5 years and has logged over 30,000 miles riding his bicycle during this time! He recently reached his goal of cycling 1,000 miles in one month. Way to go, Rusty!
Alex joined Issuetrak in 2014 as a Technical Support Analyst. Born in Russia, she moved to Virginia Beach in 2006 after studying both English and Public Relations. Growing up, her mom was a database administrator, so Alex continued her studies in Information Technology at TCC. She brings a background in customer and technical support and a passion for exercise, including cycling, kayaking, running, and swimming. She and her husband organize non-profit demonstrations of solar energy and are also involved in local green energy groups, wanting to leave the planet better than they found it.
Jon joined the Issuetrak family in 2016 as the Technical Writer, where he oversaw the launch of our Issuetrak Help Center. He worked closely with development and support to maintain and update our product documentation. In his current role, Jon utilizes his past experience to maintain and improve our digital presence as well as to oversee the continuous improvement of our product. He holds a degree in Business Administration with an emphasis in Management from Strayer University. Jon enjoys spending time with his wife and daughter, and indulging his geeky side through all things video games and Star Wars.
When we think of development at Issuetrak, Lisa immediately pops to mind. She’s been with the company since 2004, and has held many positions over the years, always in the development department. She studied psychology and computer science from Old Dominion University. Lisa enjoys paddle boarding, and spending time with her husband and two dogs, exploring the great outdoors in their Colorado backyard.
Noel rejoined Issuetrak in 2016, after being away for three years. With over 15 years experience in IT and project management. He’s able to quickly assess the situation and resolve any problem. He started in technology as a youngster, getting his CompTIA A+ certification while still in high school, then got his degree from ECPI. With an appreciation for customer service, and support that has carried over his entire career, he continues to learn, and loves working with new technology.