You deserve better than a limited help desk product and poor customer service. Issuetrak guarantees productivity and quality support in all your ticketing operations.
Freshdesk's agent-based pricing isn't just a monthly payment - they'll charge you for day passes, too!
If you expect a spike in support, you don't have to pay for Issuetrak's unlimited free users to update issues or conduct 50+ other permissions!
Feature |
Free Users
|
Agents
|
Create issues | ||
Update existing issues | ||
Assign, receive and complete tasks | ||
Run reports, view dashboards, and interact with the Issue Hub | ||
Manage the KB, including creating KB articles and categories | ||
Access custom record tables | ||
Access and manage add-ons, including surveys, billing, etc. | ||
Assign and receive issues | ||
Submit issues on behalf of others |
Our firm beliefs in integrity and service shine from the inside out.
Issuetrak customer support is top-notch; the professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers!
- Jeromy S., Director of Operations
Our team is here for your help desk, so your help desk can be there for your customers! If that sounds good to you, please connect with us!
A product expert will reach out to ask questions about your organization's needs and goals.
We'll help identify your workflow and process pain points.
You’ll get general information about Issuetrak, a quote, a demo, a personalized free trial - or all of the above!
Get 99% rated support and every feature you need with Issuetrak help desk software.