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Freshdesk Alternative

Why Regulated Industries Choose Issuetrak for Audit-Ready Control

You deserve better than a limited help desk product and poor customer service. Issuetrak guarantees productivity and quality support in all your ticketing operations. 

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Need More Than Basic Ticketing? The Difference Between Customer Service vs. Operational Control

Freshdesk may be easy to use for customer support, but it is not built for the complexity and regulatory demands of the mid-market.

On Premises White Paper 2024

Your Data, Your Rules: Why Hosting On-Premises Matters

For sectors like government and healthcare, data sovereignty isn't a nice-to-have, but a necessity. Freshdesk is primarily cloud-only, limiting control for risk-averse organizations.

✅ Issuetrak offers flexible deployment between Cloud and On-Premises

✅ SOC2 Certification and Data Encryption for added security

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A Ticketing System With Guaranteed Audit Trails: The Compliance Gap

Standard ticketing systems don't provide the unalterable, detailed audit trails needed for external compliance.

Issuetrak guarantees detailed, timestamped records of every action, making it ideal for Healthcare Complaint Management and Manufacturing Quality reporting.

✅ ISO ✅ HIPAA

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The Unified Platform for IT, Customer Support, and Quality Workflows

Working in silos can doom an entire Customer Support operation. Issuetrak seamlessly manages all requests—from an Education IT Help Desk password reset to an external Manufacturing Customer Complaint—on the same license, driving efficiency.

✅ Asset Management for Manufacturing Field Technicians

 

Skip Paying For Day Passes! Get Free Users Instead

Freshdesk's agent-based pricing isn't just a monthly payment - they'll charge you for day passes, too!

If you expect a spike in support, you don't have to pay for Issuetrak's unlimited free users to update issues or conduct 50+ other permissions! 

Read our blog: Issuetrak vs. Freshdesk
Feature
Free Users
Agents
Create issues
Update existing issues
Assign, receive and complete tasks
Run reports, view dashboards, and interact with the Issue Hub
Manage the KB, including creating KB articles and categories
Access custom record tables
Access and manage add-ons, including surveys, billing, etc.
Assign and receive issues  
Submit issues on behalf of others  

24/7 Top-Rated US-Based Support

 

 

Issuetrak customer support is top-notch; the professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers!

Jeromy S., Director of Operations

 

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Choose Control, Not Just Convenience

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