Issuetrak vs. Jira

To deliver a superior customer experience, you need a platform built for customer support. Compare Issuetrak vs. Jira and learn which platform is best for your business.

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Let's address the elephant in the room - we're not going to abandon On-Premises

Many customers relied on Jira's on-premises offering. Those customers are now scrambling for an alternative solution that can still meet that basic need. If you're one of them, rest assured that Issuetrak's on-premises offering has existed from the beginning and is a cornerstone of how we do business.
Not only can you expect feature parity with Cloud, but you get the same outstanding level of support with no compromises. Ready to make the jump? Our experts are standing by to help facilitate your transition.

Advantages of switching to Issuetrak

Here are the guarantees that come with Issuetrak:

  • US-based Support

  • Transparent Pricing

  • All-in-one Product

At-a-glance Comparison

If you're seeking the best help desk software at an affordable price, you're in the right place. 

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Jira Features Overview

Jira Service Management is a cloud-based ticketing system for incident management and change management. Premium services offer:

  • Streamlined workflows
  • Automation rules
  • Queues
  • Service Level agreements
  • A self-service portal

Issuetrak Features Overview

Issuetrak’s solid foundation is built upon the essential tools you’d expect from an established help desk software platform for ticket generation and workflow automation:

  • Unlimited free users
  • Unlimited technical support
  • Customizable branding and white labeling
  • Service Level Agreements and ticket escalations
  • Automatic ticket routing
  • Custom agent permissions


Seek a transparent, affordable solution with competitive features and world-class support.




Jira Service Management focuses on incident management and change management. Enterprises might opt for their Cloud Premium plan, starting at $47 per agent per month, or $1400 annually for 1-3 agents.

All Jira's software products start with per-agent foundational price point. Additional add-on features and integrations are available for additional fees. Jira Premium offers unlimited storage, additional features, a financially backed 99.9% uptime SLA, and 24/7 Premium Support with a 1-hour response time.




Issuetrak’s straightforward pricing model is based on your choice of deployment (cloud vs. on-premises) and the total number of agents. Cloud deployment starts at $69 per agent/month and on-premises starts at $998 per agent, billed once.

Add-on features such as Identity Management, Surveys, Webforms, and Asset Management can be added and applied to either deployment. A free trial  with custom evaluation is available upon request.

Jira vs. Issuetrak: Features Comparison

Why learn a ton of products, when you could accomplish more with just one? A lot of help desk software products do the same things well - but how many rank highly across the board in one cohesive platform?


Task Management

To benefit from Jira's task management tools, you'll have to purchase more than one of Jira's platforms, making it difficult and expensive to get the product you need. Our Task Manager is part of Issuetrak's all-in-one solution, allowing you to assign tasks to anyone responsible for completing an action on a ticket. Branching tasks can mirror any of your internal processes, making ticket handling a snap.


In-depth Customer Reporting

Jira's reporting tools are known for being inflexible, which hinders visibility at the management and user levels. Make use of Issuetrak’s Scheduled Reporting tools and show progress reports periodically, at whatever interval you define.


Incident Management & Change Management

While Jira Service Management offers functions for incident and change management, Jira is not a comprehensive solution. Issuetrak specializes in all things help desk, with specially built tools for change management, requests, incident management, and asset management.



Jira may boast a host of Integrations - and so does Issuetrak. Issuetrak with Zapier gives you the power to integrate with your most commonly used apps, like email tools, CRM platforms, business intelligence tools, and more  for streamlined workflow efficiency.

Customer Stories

Issuetrak: software and service that makes it easy to be a help desk hero.

Way beyond my expectations! Issuetrak has used the customer's voice to evolve over the last few years. User-friendly, adaptable, and relevant to industries that aren't traditional help desks. We can manage the workflow of IT, Engineering, Accounting, Manufacturing, Customer Service and even our sales force. We've created customized tools that consolidate our data in one location. Whether it is requests for engineering change orders, travel documentation and reporting for our field service technicians, customer support of sales quoting, or quote to shipment of customer orders. We seem to find new ways to use it everyday. For the price, this gem is amazing.
General Manager, Oil & Energy
Friendly, professional and knowledgeable team. They always follow up to make sure all your needs are met. The best part is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new parameters of your business. This is huge for us.
Director of Quality Control, Aviation & Aerospace
Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.
Support Services Specialist, Government Administration
Issuetrak has been a lifesaver, cutting down on continues hours of data entry. From building the data base for our needs, to the customer support team for questions. They had a great customer support team that really sold us. They were very responsive and during our demos they had their professional service team on the call that helped us understand how they could implement quickly and effectively.
Assistant Consumer Care Manager, Food Production
I switched to Issuetrak because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion. Pros: The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service.
Director of Technology Operations, Health, Wellness & Fitness
BLURRED Prospecting - Industries (3)

Which Industries Use Issuetrak?

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Issuetrak vs. Jira: A Full Comparison in 2023

The Issuetrak Advantage

Our reviews and awards prove just how much our customers excel in customer satisfaction and business workflows with Issuetrak at their side---and that's not the whole story.

With a Customer Satisfaction rating of over 99%, our quality of support is unmatched among the competition. Why? Because we use our own software. So when we tell you that Issuetrak will make your life easier, it's not an empty promise written by our marketing department. It's something we experience every single day. Request your tailored demo today to see how Issuetrak stacks up against Zendesk in real life.

Here’s what you can expect after submitting this form:

checkmark1 A product expert will reach out to ask questions about your organization's needs and goals.

checkmark1We'll help identify your workflow and process pain points.

checkmark1You’ll get general information about Issuetrak, a quote, a demo, a personalized free trial - or all of the above!

Software Built for Better Support

To create a fantastic customer and employee experience, you'll want a platform that makes support ticketing a breeze - not product management software that just offers a few help desk functions. If you want to give customers and employees great support, you'll want to get software built for support.