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Jira Alternatives: Jira vs. Issuetrak

To deliver a superior customer experience, you need a platform built for customer support. Compare Issuetrak vs. Jira and learn which platform is best for your business.

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Issuetrak vs. Jira Overview

 

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Jira and Issuetrak offer:

  • Streamlined Workflows
  • Automation Rules
  • Queues
  • Service Level Agreements
  • Self-Service Knowledge Base

Issuetrak Stands Out

  • Unlimited Free Users with Paid Agents
  • A Centralized Product for Cross-Departmental Collaboration
  • 99% Rated US-based Technical Support
  • Superior Configurability and White Labeling
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Help Desk Pricing: Jira vs. Issuetrak

The alternative to Jira that you won't regret. Seek a transparent, affordable help desk software solution with competitive features and world-class support.

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Jira Pricing

Cloud Monthly Premium starts at $47 per agent with agent minimums ($1400 annually for 1-3 agents).

  • All Jira's software products start with a per-agent base price
  • Additional fees apply for add-on features and integrations 
  • Jira Premium includes:
    • unlimited storage
    • uptime SLAs
    • 24/7 Premium Support with a 1-hour response time

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Issuetrak Pricing

Cloud Monthly starts at $27-79 per agent. On-premises is also available, billed once per year.

  • Add-ons for either deployment: Identity Management, Surveys, Webforms, Asset Management
  • Free trial and custom evaluation
  • Personalized Account management
  • 99% rated US-based support with <30 seconds response to phone calls
  • Zero feature-gating, no matter how many agents you have

See our Pricing Page

Our Self-Hosted On-Premises Offer is Here to Stay

Customers who once relied on Jira's extinct on-premises solution are now scrambling for an alternative ticket tracking system. If you're one of them, rest assured Issuetrak's on-premises software has existed from the beginning and continues to be a cornerstone of how we do business.
 
Not only can you expect feature parity with Cloud, but you get the same outstanding level of support with no compromises.
Read our blog post on Jira vs. Issuetrak
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Advantages of switching to Issuetrak

A lot of help desk software tools do the same things well - but how many rank highly across the board in one cohesive ticket management system?

As the best Jira alternative, here are the guarantees that come with Issuetrak:

  • All-in-one Product

  • Transparent Pricing

  • US-based Support

All Your Ticketing Needs, Packaged in One Product

Why learn a ton of products, when you can accomplish more with just one? Jira may lock you into buying multiple tools, but Issuetrak's centralized ticket system does everything you need without increasing your tech stack or your budget.

See More Features

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Software and service for help desk heroes

Hear What Our Customers in Help Desk Have To Say

Way beyond my expectations! User-friendly, adaptable, and relevant to industries that aren't traditional help desks. We can manage the workflow of IT, Engineering, Accounting, Manufacturing, Customer Service and even our sales force. We seem to find new ways to use it everyday. For the price, this gem is amazing.
Issuetrak has used the customer's voice to evolve over the last few years. We've created customized tools that consolidate our data in one location, whether it is requests for engineering change orders, travel documentation and reporting for our field service technicians, customer support of sales quoting, or quote to shipment of customer orders. 
General Manager, Oil & Energy
Friendly, professional and knowledgeable team. They always follow up to make sure all your needs are met. The best part is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new parameters of your business. This is huge for us.
Director of Quality Control, Aviation & Aerospace
Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.
Support Services Specialist, Government Administration
Issuetrak has been a lifesaver, cutting down on continuous hours of data entry. From building the data base for our needs, to the customer support team for questions. They had a great customer support team that really sold us. They were very responsive and during our demos they had their professional service team on the call that helped us understand how they could implement quickly and effectively.
Assistant Consumer Care Manager, Food Production
I switched to Issuetrak because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion. Pros? The ability to segment my customer base to the responsible departments, as well as the overall view so I can manage my staff and responses to give outstanding customer service.
Director of Technology Operations, Health, Wellness & Fitness
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Create a fantastic customer and employee experience.

With a Customer Satisfaction rating of over 99%, our quality of support is unmatched among the competition. Request your tailored demo today to see in action how much Issuetrak outshines Jira.

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Give Great Support with Ticketing Software Built for Support

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