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Issuetrak vs. Jira
To deliver a superior customer experience, you need a platform built for customer support. Compare Issuetrak vs. Jira and learn which platform is best for your business.
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Let's address the elephant in the room - we're not going to abandon On-Premises
Many customers relied on Jira's on-premises offering. Those customers are now scrambling for an alternative solution that can still meet that basic need. If you're one of them, rest assured that Issuetrak's on-premises offering has existed from the beginning and is a cornerstone of how we do business.
Not only can you expect feature parity with Cloud, but you get the same outstanding level of support with no compromises. Ready to make the jump? Our experts are standing by to help facilitate your transition.
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Advantages of switching to Issuetrak
Here are the guarantees that come with Issuetrak:
US-based Support
Transparent Pricing
All-in-one Product
At-a-glance Comparison
If you're seeking the best help desk software at an affordable price, you're in the right place.
Jira Features Overview
Jira Service Management is a cloud-based ticketing system for incident management and change management. Premium services offer:
- Streamlined workflows
- Automation rules
- Queues
- Service Level agreements
- A self-service portal
Issuetrak Features Overview
Issuetrak’s solid foundation is built upon the essential tools you’d expect from an established help desk software platform for ticket generation and workflow automation:
- Unlimited free users
- Unlimited technical support
- Customizable branding and white labeling
- Service Level Agreements and ticket escalations
- Automatic ticket routing
- Custom agent permissions
Pricing
Seek a transparent, affordable solution with competitive features and world-class support.
Jira
Jira Service Management focuses on incident management and change management. Enterprises might opt for their Cloud Premium plan, starting at $47 per agent per month, or $1400 annually for 1-3 agents.
All Jira's software products start with per-agent foundational price point. Additional add-on features and integrations are available for additional fees. Jira Premium offers unlimited storage, additional features, a financially backed 99.9% uptime SLA, and 24/7 Premium Support with a 1-hour response time.
Issuetrak
Issuetrak’s straightforward pricing model is based on your choice of deployment (cloud vs. on-premises) and the total number of agents. Cloud deployment starts at $69 per agent/month and on-premises starts at $998 per agent, billed once.
Add-on features such as Identity Management, Surveys, Webforms, and Asset Management can be added and applied to either deployment. A free trial with custom evaluation is available upon request.
Jira vs. Issuetrak: Features Comparison
Why learn a ton of products, when you could accomplish more with just one? A lot of help desk software products do the same things well - but how many rank highly across the board in one cohesive platform?
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Task Management
To benefit from Jira's task management tools, you'll have to purchase more than one of Jira's platforms, making it difficult and expensive to get the product you need. Our Task Manager is part of Issuetrak's all-in-one solution, allowing you to assign tasks to anyone responsible for completing an action on a ticket. Branching tasks can mirror any of your internal processes, making ticket handling a snap.
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In-depth Customer Reporting
Jira's reporting tools are known for being inflexible, which hinders visibility at the management and user levels. Make use of Issuetrak’s Scheduled Reporting tools and show progress reports periodically, at whatever interval you define.
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Incident Management & Change Management
While Jira Service Management offers functions for incident and change management, Jira is not a comprehensive solution. Issuetrak specializes in all things help desk, with specially built tools for change management, requests, incident management, and asset management.
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Integrations
Jira may boast a host of Integrations - and so does Issuetrak. Issuetrak with Zapier gives you the power to integrate with your most commonly used apps, like email tools, CRM platforms, business intelligence tools, and more for streamlined workflow efficiency.
Customer Stories
Issuetrak: software and service that makes it easy to be a help desk hero.
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The Issuetrak Advantage
Our reviews and awards prove just how much our customers excel in customer satisfaction and business workflows with Issuetrak at their side---and that's not the whole story.
With a Customer Satisfaction rating of over 99%, our quality of support is unmatched among the competition. Why? Because we use our own software. So when we tell you that Issuetrak will make your life easier, it's not an empty promise written by our marketing department. It's something we experience every single day. Request your tailored demo today to see how Issuetrak stacks up against Zendesk in real life.
Here’s what you can expect after submitting this form:
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A product expert will reach out to ask questions about your organization's needs and goals.
We'll help identify your workflow and process pain points.
You’ll get general information about Issuetrak, a quote, a demo, a personalized free trial - or all of the above!