Work at Issuetrak!

Position Summary

The IT Technician is responsible for ensuring the streamlined operation of the Technical Department in alignment with Issuetrak’s strategic objectives. In this role, you’ll assist with planning, coordinating, and designing IT-related activities, as well as provide administrative direction, operation and support for daily operational activities of the Technical Department. You’ll also play a role in maintaining and troubleshooting our SaaS offering under the guidance of the Cloud Administrator and Director of Technical Operations.

Primary Responsibilites

• Oversees day-to-day IT operations.
• Maintains disaster recovery planning, processes, documentation, and testing.
• Contributes to the direction and overall strategy of IT operations.
• Configures and maintains RingCentral Phone system including IVR trees, quality and operation.
• Purchases and maintains Domain, SSL, software licensing, support renewals, etc.
• Administers IT operations including Active Directory, DHCP, DNS, Exchange, VMware.
• Supports, monitors, and secures LAN, WAN and WLAN systems.
• Assists and supports Issuetrak employees with technical needs.
• Builds and administers testing environments as required for product development.
• Documents and reports upon activity via an internal issue tracking system.
• Ensures proper documentation of IT policies and procedures.
• Secures, encrypts and hardens IT infrastructure from internal or external threats.
• Is a role model for the Issuetrak team culture.
• Other duties as assigned by Director of Technical Operations and Cloud Administrator.

• Excellent written, verbal, and interpersonal communication skills are a must.
• Two (2) years of college or technical school.
• At least a year of IT and help desk and/or technical support experience.
• Ability to work independently and as a part of a team as needed.
• Working knowledge and experience with Microsoft SQL Server, PowerShell scripting, VOIP, IIS, Active Directory, DNS, DHCP, VMware, Exchange and File Shares.
• Proficiency with Microsoft server technologies and web application hosting.
• Troubleshooting skills.
• Knowledge of Linux and open source technologies.
• Ability to effectively prioritize work in a fast-paced environment.
• Working knowledge and experience with Microsoft systems.
• Ability to work evenings and weekends in response to needs of the systems being supported.

We offer a comprehensive benefits package to all of our employees, including the following:

• Generous PTO package
• 13 paid holidays
• A day off for your birthday!
• Time off for volunteering!
• Medical, dental, and vision insurance
• 401(k) match up to 3%
• Flex schedules available
• DoorDash Pass

Issuetrak is a growing, successful software company based in the Hampton Roads area of Virginia. We have over 30 years of experience in successfully developing help desk software for companies of all sizes and industries. We’re a customer-centric company with a dedicated vision of creating robust and versatile software solutions for our customers.

At Issuetrak, we’re excited about what we do—all of us, no matter what our role. We collaborate and openly communicate ideas and innovations. Our team members enjoy a dynamic work environment where their voices are heard and their contributions recognized. We take care of our team members with a competitive salary and a comprehensive benefits package—and we’ve been voted one of the best places to work in Hampton Roads!

If you share our vision for providing great customer experiences at an exciting, growing, futuristic software company, we’d love to speak with you!