At Issuetrak, we put people first - and that starts with our employees. Along with our pride in our work and customer support, our truly family-first culture, flexible work schedules, and emphasis on empathy set us apart.
Issuetrak is a small but mighty B2B software development company. We write programs that work for people, instead of forcing people to think like programs. With 30 years of experience developing operations management software (our customers use us to track anything and everything from traffic incidents to COVID cases) and the best customer service ratings in the business, we have always been and always will be a people-first software company.
That starts with our employees. Our team members enjoy a collaborative, dynamic work environment where their voices are heard and their contributions recognized. We take care of our team with a competitive salary and a comprehensive benefits package. And we’ve been voted one of the best places to work in Hampton Roads! Issuetrak is currently fully remote but expects to return to hybrid work this year. Flex scheduling is available.
We offer a comprehensive benefits package to all of our employees.
Generous paid time off
13 paid holidays
A day off for your birthday
Time off for volunteering
Medical, dental, and vision insurance
401k Match
Hybrid workplace
Flex schedules available
DoorDash Pass
Description
Position Summary
The IT Technician is responsible for ensuring the streamlined operation of the Technical Department in alignment with Issuetrak’s strategic objectives. In this role, you’ll assist with planning, coordinating, and designing IT-related activities, as well as provide administrative direction, operation and support for daily operational activities of the Technical Department. You’ll also play a role in maintaining and troubleshooting our SaaS offering under the guidance of the Cloud Administrator and Director of Technical Operations.
Primary Responsibilites
Requirements
Benefits
We offer a comprehensive benefits package to all of our employees, including the following:
Issuetrak is a growing, successful software company based in the Hampton Roads area of Virginia. We have over 30 years of experience in successfully developing help desk software for companies of all sizes and industries. We’re a customer-centric company with a dedicated vision of creating robust and versatile software solutions for our customers.
At Issuetrak, we’re excited about what we do—all of us, no matter what our role. We collaborate and openly communicate ideas and innovations. Our team members enjoy a dynamic work environment where their voices are heard and their contributions recognized. We take care of our team members with a competitive salary and a comprehensive benefits package—and we’ve been voted one of the best places to work in Hampton Roads!
If you share our vision for providing great customer experiences at an exciting, growing, futuristic software company, we’d love to speak with you!