At Issuetrak, we put people first - and that starts with our employees. Along with our pride in our work and customer support, our truly family-first culture, flexible work schedules, and emphasis on empathy set us apart.
Issuetrak is a small but mighty B2B software development company. We write programs that work for people, instead of forcing people to think like programs. With 30 years of experience developing operations management software (our customers use us to track anything and everything from traffic incidents to COVID cases) and the best customer service ratings in the business, we have always been and always will be a people-first software company.
That starts with our employees. Our team members enjoy a collaborative, dynamic work environment where their voices are heard and their contributions recognized. We take care of our team with a competitive salary and a comprehensive benefits package. And we’ve been voted one of the best places to work in Hampton Roads! Issuetrak is currently fully remote but expects to return to hybrid work this year. Flex scheduling is available.
We offer a comprehensive benefits package to all of our employees.
Generous paid time off
13 paid holidays
A day off for your birthday
Time off for volunteering
Medical, dental, and vision insurance
401k Match
Hybrid workplace
Flex schedules available
DoorDash Pass
ABOUT THE POSITION
Do you have stellar customer service skills? Are you interested in tech and software? Is your enthusiasm contagious? If so, then you might be the perfect fit for our Issuetrak Technical Support Analyst position! Fulfill your mission to help others by providing exceptional technical assistance to a wide variety of customers. We ask you to bring your strong communication skills, your self-motivation, and your team-playership to the table, and we’ll guarantee you an opportunity to improve your technical skills and work with the most fun team in Virginia Beach, VA. This hybrid-remote/office position with flexible scheduling gives our employees the support needed to perform their best. Apply for the same job our now-CEO held as his first role at Issuetrak!
WHAT YOU'LL BE DOING
The Technical Support Analyst provides technical support for Issuetrak clientele. Your tasks will include:
REQUIREMENTS
Here’s what we’re looking for in our ideal candidate:
BENEFITS
We offer a comprehensive benefits package to all of our employees, including the following:
ABOUT US
Issuetrak is a growing, successful software company based in the Hampton Roads area of Virginia. We have over 30 years of experience in successfully developing issue tracking and process management software for companies of all sizes. We’re a customer-centric company with a dedicated vision of creating robust and versatile software solutions for our customers.
At Issuetrak, we’re excited about what we do — all of us, no matter our role. We collaborate and openly communicate ideas and happenings. Many of our staff members have been with us for as much as a decade. Our team members enjoy a dynamic work environment where their voices are heard and their contributions recognized. We take care of our team members with a competitive salary and a comprehensive benefits package. And we’ve been voted one of the best places to work in Hampton Roads!
If you share our vision for providing great customer experiences at an exciting, growing software company, we’d love to speak with you!