At Issuetrak, we put people first - and that starts with our employees. Along with our pride in our work and customer support, our truly family-first culture, flexible work schedules, and emphasis on empathy set us apart.
Issuetrak is a small but mighty B2B software development company. We write programs that work for people, instead of forcing people to think like programs. With 30 years of experience developing operations management software (our customers use us to track anything and everything from traffic incidents to COVID cases) and the best customer service ratings in the business, we have always been and always will be a people-first software company.
That starts with our employees. Our team members enjoy a collaborative, dynamic work environment where their voices are heard and their contributions recognized. We take care of our team with a competitive salary and a comprehensive benefits package. And we’ve been voted one of the best places to work in Hampton Roads! Issuetrak is currently fully remote but expects to return to hybrid work this year. Flex scheduling is available.
We offer a comprehensive benefits package to all of our employees.
Generous paid time off
13 paid holidays
A day off for your birthday
Time off for volunteering
Medical, dental, and vision insurance
401k Match
Hybrid workplace
Flex schedules available
DoorDash Pass
About
Join one of the top technical support teams in the SaaS industry! Issuetrak is searching for a new Technical Support Analyst. We’re looking for someone with an enthusiastic personality and superb customer service skills who can provide exceptional technical assistance to our current and prospective customers. Applicants should have strong communication skills, the ability to work independently and as a team member, and a desire to strengthen and improve their technical skills. This will be a hybrid remote/office position in Virginia Beach, VA with flexible scheduling. Apply for the same job our now-CEO held as his first role at Issuetrak!
What you'll be doing
The Technical Support Analyst provides technical support for Issuetrak clientele. Your tasks will include:
Ideal Qualifications
Our ideal candidate will have: