Last modified: 11/15/2020
We may collect personal information that you choose to provide to us, such as when you fill out contact forms on the Sites, or register for an account to use the Service. This information may include your name, postal address, e-mail address, telephone number, company name, and other information that you submit to us, such as through contact forms or files that you share through the Sites.
We also collect certain information automatically when you use the Sites and the Service. This information may include technical information about your computer, device, hardware, or software you use to access the Internet or the Sites and the Service, such as IP address or other transactional or identifier information for your device (such as device make and model, information about device operating systems and browsers, or other device or system-related specifications); usage information and statistics about your interaction with the Sites and the Service, which may include the URLs of the pages that you have visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, the application you used, how long you used the application and when, and other usage statistics; and information that facilitates a safer and more personalized experience, such as user identification information, saved preferences, and device identifiers or usage information for authentication and fraud prevention purposes; and information about your approximate location, which we may derive from device information such as IP address.
We collect and use information that we collect about you or that you provide to us, including any personal information, for the following purposes:
We may also use your personal information to create anonymous or aggregated information that does not and cannot be used to identify you, and use such information for any lawful purpose.
To accomplish the purposes set out above, we may disclose your information to third parties that may include:
We may also disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may use web beacons on our Sites and the Service, in our emails, and in other online content. Web beacons enable us to count users who visit our Sites or the Service, or who open our email.
The information third parties collect through cookies and web beacons may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
You may send us an email at firstname.lastname@example.org to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
You may opt out from receiving our email marketing and promotional communications by choosing the unsubscribe or opt-out feature associated withing those emails. You can also you can opt out of these communications by sending us an email stating your request to email@example.com. Choosing to opt out of our emails will suppress future mailings from being sent to you from our database.
Some communications, such as account notifications and billing information, are considered transactional and are necessary for us to conduct business with you. To unsubscribe from these transactional communications you must cancel your account with Issuetrak by following the procedures set forth in your agreement with Issuetrak. If you cancel your account with us, you will not be permitted to access the Service.
We do not control third parties' use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on NAI's website.
In providing the Service, we act as a data processor for the client (who acts as the data controller) with respect to our handling of Service Data. We process Service Data pursuant to our client’s instructions and in accordance with contractual agreements between Issuetrack and the client that include strict limitations on our ability to disclose Service Data to third parties or to use Service Data for purposes other than providing the Service.
We have implemented measures reasonably designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depend on you. If we offer you an opportunity on the Sites or Service to share comments, we urge you to be careful about giving out information in public areas of the Sites or Service such as message boards. The information you share in public areas may be viewed by any user of the Sites or Service.
The transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Sites or Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites and Service.
Our Sites and Service is not intended for children under 13 years of age. No one under the age of 13 may provide any information to us or on the Sites and Service. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Sites or Service or on or through any of its features, register on the Sites or Service, make any purchases through the Sites or Service, use any of the interactive or public comment features of the Sites or Service or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us using the information below.
Under California Civil Code Section § 1798.83, consumers who have an established business relationship with us for personal, family, or household purposes may request certain information regarding our disclosure of certain personal information to third parties for those parties’ own direct marketing purposes. If you are a consumer who has such an established business relationship with us and wishes to make such a request please send us your written request by mail to:
200 Golden Oak Ct, Suite 470
Norfolk, VA 23502
200 Golden Oak Ct, Suite 470
Norfolk, VA 23502
Interested in security at Issuetrak? Visit our Trust Center to learn more.