We're a start-up, so everyone wears multiple hats. If you’re left feeling constantly exhausted and overwhelmed, Issuetrak is here to help you stretch your dollar and your bandwidth. Between fair and no-gimmick pricing, Issuetrak empowers small teams to tackle big challenges.
When it comes time to document an issue, it's imperative to capture all necessary details to promote a swift resolution.
Define multi-step actions for your issues, including alerts, adding notes, and sending emails if issues sit open or idle too long.
Keep employees and customers in the loop by ensuring all necessary parties receive updates when specific events occur.
Define and group repetitive steps in the Task Manager so your team follows the same procedures each time the issue arises.
Build Service Level Agreements to maintain a consistent level of quality through alerts, escalations, and notifications.
Custom Issue Forms and user defined fields ensure you get everything you need for each type of issue you're supporting.
Issue Templates make the submission process even more efficient and accurate by pre-populating fields and forms.
"[Issuetrak] is the perfect solution. Its pricing model is affordable for a small business and offers the support we need."
"Issuetrak is cutting 75 percent of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business."
“[Issuetrak's technical support agent] was so great and personable. I was having a really bad morning and his ease with helping me and my issue really made my day. I love Issuetrak and use it all day every day. I wouldn't use another program."