Hundreds of help desk customers can't be wrong

Managing a help desk is challenging enough. Choose a trusted software solution that handles the tedium of updates and compliance without getting in the way so you can focus on keeping your customers up and running.

 

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Smooth operations

Even the most outdated help desks have some means for tracking work. Whether it's as low tech as jotting down a printer issue on a post-it note or adding a new hardware request entry onto a spreadsheet, agents and managers need some way of knowing who needs what.

That's where Issuetrak comes in. Our software gives you an easy-to-use platform to enter and track that work. After all, a perfect set of help desk features should reduce the burdens on your staff and customers, not increase them.

Tear down issue submission barriers and allow your customers to submit issues when and how they want. You’ll dramatically decrease the odds of getting blindsided by last minute problems.

 

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Bare necessities

Modern help desk software platforms need to have modern features. We've got you covered.

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Round Robin

Round robin issue assignment is based on our groups feature and allows you to painlessly distribute work. When you assign an issue to a group that's designated as round robin, that issue goes to the next available agent in rotation.

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Knowledge is power

A well-maintained knowledge base can be incredibly versatile, with uses ranging from hosting how-to guides and FAQs to keeping company policies and frequently-used forms all in one place. Combined with custom issue forms, you can put critical information at your agents' fingertips.

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Honest insights

Knowing your customer satisfaction and net promotor scores are value pieces of information for any help desk team. Our Surveys module add-on can provide that insight, giving you key indicators on performance and areas of improvement. Building a survey is simple, and built-in automations allow you to send them in a variety of ways.

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Asset Monitoring

A combination of features and utilities, our Asset Management module add-on can easily become the backbone of any help desk operation. Capable of auditing Windows, Apple, and Chrome devices, tracked assets can be associated to issues to maintain asset history. Manual assets can also be created to track anything important to your business, from vehicles to equipment.

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Get what you need

Issues are not universal. The details you need for an office move are not the same for a faulty computer monitor.

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Issue Forms

Your help desk likely receives a variety of issues, from maintenance requests to IT tickets. Using the same, cookie-cutter form for each of these types of issues can lead to gathering too little -- or too much -- information.
 
That's why we created Issuetrak’s Issue Forms feature. Using a drag and drop interface, it allows you to customize the information and required fields displayed based on the selected issue type.

Issue Templates

Issue Templates help make issue submission more efficient by allowing you to pre-define certain information and values within an issue.

For example, let's say you have an issue template for employee onboarding -- this issue template could pre-fill a description with instructions and prompts for information, automatically attach necessary documents, and load in a pre-made task list.

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Everything else you expect from great help desk software

“Issuetrak was the best fit for us. The screens were simpler to understand and it was customizable. Cost was also a benefit. As part of our SOC 2 audit, we had to implement new processes. Issuetrak gives us the change management controls and documentation we need for certification.”

Craig Stewart
Technology Manager, Southland Benefit Solutions

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Same-day set up
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Easy maintenance
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Regular product updates
24-7
24/7 support
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Montgomery County Memorial Hospital streamlines with Issuetrak

Montgomery County Memorial Hospital (MCMH) in Red Oak, Iowa strives to create a quiet, relaxing environment for patients, families, and staff. So when team members resorted to overhead paging to get help with technology or maintenance issues, MCMH knew it needed a better solution. “We are able to resolve and close issues two to four times faster than we did before,” said Help Desk Coordinator Ron Drake. “Having the centralized help desk has eliminated 75 to 80 percent of overhead pages."

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Level up your help desk 

You've done the research and you've landed on the best solution to transform your help desk process. We're happy you're here.

Now it's time for the easy part. No complicated pricing tiers. Just the features you need, at the price you want. Here's what comes next:

  • A Product Expert will reach out to gather the details that define your business
  • Together, we'll identify the various pain points that Issuetrak was made to handle
  • You can get a demo, a quote, a personalized free trial, or all of the above!

Starting at $59 per agent/month

Let us help out your help desk.

Speak with a product expert