Issuetrak Help Desk Software

Your search ends here for the best help desk and ticket management software.

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Intuitive software that elevates your help desk.

Even the most outdated help desks have ways for tracking work. Whether jotting down a printer issue on a post-it note or entering a new hardware request into a spreadsheet, agents and managers need some way of tracking requests and knowing who needs what.

That's where Issuetrak comes in. Our software gives you an easy-to-use platform to log and track that work. Empower your team with tools like automatic ticket assignments, task workflows, and customer notifications.

After all, a perfect set of help desk features should reduce the burdens on your staff and customers, not increase them.


Our customers span every industry and organization size



The help desk features you need to stay ahead of the curve.

With plans starting as low as $26 per agent and all features available at every tier, there's no reason to hold back your help desk's potential.

Omnichannel ticket creation

Allow your users to submit tickets via the channel of their choosing, whether directly or via email, webform, chat, and more. 

Round Robin assignments

Use Round Robin Groups to distribute tickets and issues between your agents.

Custom submission process

Custom Issue Forms, Issue Templates, Quick Notes, and User Defined Fields ensure you get the exact information you need to resolve customer or user issues. 

Workflows and Tasks

Tasks ensure specific steps are followed consistently across your team while Workflows allow you to automate actions based on the current state of the ticket. 

Reports and Dashboards

See only the data you need with custom Reports. Export on the fly or schedule delivery to you and your stakeholders. Dashboards provide at-a-glance views of your data and trends. 

Knowledge Base

Store technical manuals, how-to guides, FAQs, company policies, and more to keep important information at your agents' fingertips.


Surveys provide actionable insights on customer satisfaction, allowing you to assess KPIs and improve processes.


Asset Monitoring

Using Asset Management, audit Windows, Apple, and Chrome devices with asset history, user assignment, and issue assignment. Track non-PC assets like office equipment, furniture, vehicles, and more.


Ready to take Issuetrak for a spin? Want to schedule a call?

We get it. We all research and consume information differently - which is why we're ready to help make your software selection process easier. 

Award-winning software that customers can't live without.


Testimonial: Montgomery County Memorial Hospital streamlines with Issuetrak

Montgomery County Memorial Hospital (MCMH) in Red Oak, Iowa strives to create a quiet, relaxing environment for patients, families, and staff. So when team members resorted to overhead paging to get help with technology or maintenance issues, MCMH knew it needed a better solution. “We are able to resolve and close issues two to four times faster than we did before,” said Help Desk Coordinator Ron Drake. “Having a centralized help desk has eliminated 75 to 80 percent of overhead pages."

Read more about Montgomery County Memorial Hospital

Why scheduling a free demo should be your next step.

Once you complete the demo form on the right, a Product Expert will reach out to learn more about your needs.

After we've learned more about your organization and pain points, we'll tailor a product demonstration that shows exactly how Issuetrak can start making your life easier.

From there you can receive a quote, gain access to your own personalized free trial, or schedule another call to further discuss what Issuetrak can do for you.


Contact us today to secure a 14-day free trial.

There's no commitment or credit card required, so why not give it a shot?