Features that put your help desk ahead of the curve
Even the most outdated help desks have some means for tracking work. Whether it's as low tech as jotting down a printer issue on a post-it note or adding a new hardware request entry onto a spreadsheet, agents and managers need some way of knowing who needs what.
That's where Issuetrak comes in. Our software gives you an easy-to-use platform to enter and track that work. From there, automatic ticket assignments, task workflows, and customer notifications allow your team to perform an optimum efficiency.
After all, a perfect set of help desk features should reduce the burdens on your staff and customers, not increase them.