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Zendesk vs. Issuetrak
Delivering exceptional customer support starts with choosing a platform built for help desks. Compare Zendesk to Issuetrak to learn which platform will yield the best results and long-term success for your business.
Zendesk
Zendesk is a cloud-based customer support software solution. Its lowest-priced tier includes basic features such as ticket generation and automation tools known as Business Rules. Several additional features are available depending on the pricing tier you select. Zendesk's most noteworthy features include its support for 30 languages and 1000+ app integrations.
Issuetrak
Issuetrak’s solid foundation is built upon the essential tools you’d expect from an established help desk software platform (ticket generation, workflow automation). Issuetrak separates itself from the pack with these notable features that you’d pay a premium for anywhere else, including Zendesk:
- Unlimited free users
- Unlimited technical support
- Customizable branding and whitelabeling
- Service Level Agreements and ticket escalations
- Automatic ticket routing
- Custom agent permissions
Pricing
Finding the right solution at a fair price is no easy task. Compare Zendesk's tiered pricing structure to Issuetrak's tier-free model.
Zendesk
Zendesk’s pricing model can be broken down into several tiers ranging from $19-$115+ per agent/month. Zendesk's Suite Professional tier is the most comparable to Issuetrak (Zendesk: $115, Issuetrak: $69 per agent/month).
Issuetrak
Issuetrak’s pricing model is based on deployment (Cloud vs. on-premises) and the total number of agents. Cloud deployment starts at $69 per agent/month and on-premises starts at $998 per agent, billed once. Add-on features such as Identity Management, Surveys, Webforms, and Asset Management can be applied to either deployment, as well. A free trial is available upon request.
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Customer Reviews
The proof is in the reviews! Zendesk averages 4.4 out of 5 stars on Capterra, whereas Issuetrak averages 4.6 out of 5 stars, making Issuetrak the preferred, highest-rated choice, according to Capterra.
Issuetrak outperforms Zendesk in all four core areas: Ease of Use, Customer Service, Features, and Value for Money. Check out Capterra’s side-by-side comparison for the full details.
Additionally, Software Advice selected Issuetrak as a Customer Support Software FrontRunner ahead of Zendesk.
The Issuetrak Advantage
Our reviews and awards prove just how much our customers excel in customer satisfaction and business workflows with Issuetrak at their side---and that's not the whole story.
With a Customer Satisfaction rating of over 99%, our quality of support is unmatched among the competition. Why? Because we use our own software. So when we tell you that Issuetrak will make your life easier, it's not an empty promise written by our marketing department. It's something we experience every single day. Request your tailored demo today to see how Issuetrak stacks up against Zendesk in real life.
Here’s what you can expect after submitting this form:
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A product expert will reach out to ask questions about your organization's needs and goals.
We'll help identify your workflow and process pain points.
You’ll get general information about Issuetrak, a quote, a demo, a personalized free trial - or all of the above!