Why make this complicated?

We don't have pricing tiers or "gotcha" paywalls. You choose the deployment type that best suits your needs and we make it work.

on-premise

On-Premise

Starting at $950
per agent, billed once

Our software on your own managed servers, giving you full control over security, connectivity, and data.

Features:

24/7 phone, chat, and email support

Unlimited issues

Multi-channel issue submission

Mass issue handling

Issue automations and workflows

Custom forms and form templates

Task management

Notifications

Reporting

cloud-popular 2

Cloud

Starting at $59
per agent/month, billed annually

Sit back, relax, and let us host Issuetrak for you. Automatic software updates with expert maintenance included.

Benefits:

ALL the on-premise features

Automatic updates

Enhanced security

Guaranteed uptime

Guaranteed performance

Custom URL (TLS/SSL)

Test site sandbox environment

US / Canada hosting

cloud+

Cloud+

Call for pricing
 

All the benefits of standard cloud plus the opportunity to decide exactly how the environment is configured. Want your own dedicated server? A fully private cloud? Let's talk.

Possibilities Include:

ALL cloud features

Dedicated server

Dedicated hosting for private cloud services

Domain and IP restrictions

Choose your data center based on geographic location

Migration assistance

Built to your security and compliance needs.

add-ons

Add-Ons

Pricing varies
 

Available for every deployment type, our add-ons take Issuetrak to the next level and offer some exciting capabilities for any product usage.

Add-Ons:

Asset Management

Billing

Chat

Identity Management / SSO

Surveys

Webforms

See All Features

Ready to take the next step?

Onboarding that sets you up for success

You’ve made all the hard decisions and you’ve signed on the dotted line — now what? We suggest every new customer start off with implementation training and configuration guidance provided by our in-house Professional Services team. From training you on all of the product's functions to helping you implement a configuration that fits your business, Pro Services will prepare you to hit the ground running.

But don't worry - we won't just toss you into the void once your setup is complete. Between Pro Services, your dedicated account manager, and Issuetrak support, our Customer Success Team is dedicated to your success.

Leader
Service 24_7

Support so good, you won't want to work with anyone else

If you've ever had to reach out to a support team for help, you know how frustrating those phone calls can be. Between not being able to speak with an actual human to having to wait days (or even weeks) for any kind of response, getting help is often more trouble than it's worth.

Fortunately, you'll encounter none of those headaches when working with Issuetrak support. Available by phone, email, or chat, our support staff is the best in the business. Our customer satisfaction rating of 99% paired with an average wait time of 27 seconds, you won't have to wait long to speak with someone who knows exactly how to get you back up and running as quickly as possible.

We guarantee we'll be the best vendor you'll ever partner with. Seriously.

API

Connect your existing software to ours using the Issuetrak API

The Issuetrak API gives an experienced API developer access to all the endpoints they could ever need. Whether you want to connect an existing app in your software stack, or build a custom app that works with Issuetrak, the power and flexibility of the API is at your fingertips.

  • Ability to write your own powerful integrations
  • Adheres to OpenAPI standards
  • Fast and easy setup
  • Secure
  • User-based authentication tokens
  • Thorough, developer-based documentation

Learn more about API v1 and API v2

integration

Integrations are the future, and we're just getting started

Integrations are a key part of Issuetrak's future, and we've been on a roll building in support for major platforms. Our goal is to make it easier to fully utilize the software platforms you already have.

Some of our key integrations include:

  • Zapier
  • Google Email
  • Microsoft 365
  • Azure AD
  • OAuth 2.0 / OIDC

Learn more about all our Integrations.

help

“My interactions with Issuetrak Support have always been excellent. I am able to speak with a Support Specialist with little to no wait time. The Support Specialists have always been polite, friendly and very knowledgeable, which makes the process of troubleshooting or fixing an issue less stressful. Thank you for everything!”

- Nonprofit professional

On-Premise vs cloud - how do I know if cloud hosting is right for me?

Ah yes, the age old question. Determining what deployment type is right for your business boils down to a few common questions.

  • Does your industry have certain compliance/regulatory requirements that would be easier to meet with a site hosted on your own servers?
  • Does your organization already have IT restrictions in place that require on-premise hosting?
  • Do you have the resources (staff, time, and hardware) to host the site yourself?

If any of these are yes, you may want to consider our on-premise deployment type.

That last question about resources is one of the biggest advantages our cloud offers. Gone are the demands of server maintenance and software licensing, questions about whether you should upgrade, and disaster recovery concerns.

Got security concerns? Our cloud is as secure and safe as it gets. Bottom line - we take care of everything for you. All you need to focus on is being your organization's hero.

Interested in learning more? We have the perfect blog for you: Cloud vs. On-Premise Hosting: Which Is Best for Your Needs?

Server
Archeology

Remember, you don't have to do it all - take advantage of our services!

Businesses evolve over time, but the tools we use every day are too often left behind. On top of that, how many of us really have the time for set up, configuration, and re-optimization with everything else stacked on our plates? Our team is here to help with a variety of services that take the burden off your shoulders. From complete site overhauls to minor tune-ups, we'll even get under the hood and do the work at your request.

Services we offer:
  • Initial site implementation
  • Product training
  • Site tune-ups
  • Complete site configurations
  • Complete site management
  • Migrations from other help desk platforms
  • and much more...

Don't sleep on our add-ons

It can be easy to dismiss add-ons as unnecessary for your initial site deployment. Here's why you should really consider jumping on them from the start.

Create a smooth and simple process for your users to submit new tickets. With an intuitive webform you can truly bring added value to your ticket automation process, expand the reach of your support team, and improve the overall experience for your customers.

Built by us to your specifications, your webform can be as simple or complex as you need it to be in order to collect the exact information required to resolve the issue quickly. There’s no site to log into, no emails to send. Your users have full access to submit their issues in real time.

Key Features:
  • Connected to your site via the Issuetrak API for secure issue submission.

  • We'll brand/theme the form to look however you want.

  • Support for Custom URLs

  • Support for multiple pages so you can organize your fields however you want.

  • Full data mapping, including support for user defined fields.

  • Embed support - put the form on your company intranet or website.

  • Learn more

2022-08-03 11_06_11-

The Issuetrak Support webform was built using the same tools we use to build our customer's webforms.

FAQs

If you scrolled here first, you're missing out on some great information above! Otherwise, we’ve put together answers to some common questions.

Ready to see how Issuetrak can make your work less frustrating?