We don't have pricing tiers or "gotcha" paywalls. Unlike our competitors, Issuetrak lets agents host unlimited users at no extra cost. Choose the deployment type that best suits your needs and let our software do the work for you.
Our software on your own managed servers gives you full control over security, connectivity, and data.
24/7 phone, chat, and email support
Unlimited issues
Multi-channel issue submission
Mass issue handling
Issue automations and workflows
Custom forms and form templates
Task management
Notifications
Reporting
Sit back, relax, and let us host Issuetrak for you. Automatic software updates with expert maintenance included.
ALL the on-premises features
Automatic updates
Enhanced security
Guaranteed uptime
Guaranteed performance
Custom URL (TLS/SSL)
Test site sandbox environment
US / Canada hosting
SOC2 Certified
All the benefits of standard cloud plus full oversight of environment configurations. Want your own dedicated server? A fully private cloud? You've got it.
ALL cloud features
Dedicated server
Dedicated hosting for private cloud services
Domain and IP restrictions
Choose your data center based on geographic location
Migration assistance
Built to your security and compliance needs
Available for every deployment type, our add-ons take Issuetrak to the next level and offer tailored and extensible capabilities for any product usage.
You’ve made all the hard decisions, and you’ve signed on the dotted line — now what? If you're a new customer, get started with some implementation training or configuration guidance with our in-house Professional Services team.
Once your setup is complete, don't worry - we won't just toss you into the void. Far beyond implementation, your assigned Customer Success team will be available to you the whole way. (Not many of our competitors can say the same!)
With Professional Services, your dedicated account manager, and Support at your side, you can hit the ground running.
No bot conversations or ghosting from the support line when you partner with us! A call with our highly-rated Support team will never leave you feeling frustrated or neglected.
Available by phone, email, or chat, you'll never wait long to speak with our Product Experts, who know exactly how to get you back up and running, full-tilt.
We guarantee we'll be the best vendor you'll ever partner with. Seriously.
The Issuetrak API gives an experienced API developer access to all the endpoints they could ever need. Connect an existing app from your pre-existing software stack. Build a compatible custom app that works with Issuetrak. The power and flexibility of the API is at your fingertips.
Integrations are a key part of Issuetrak's future—we never stop building in support for your most-wanted platforms. Built with you in mind, we’re constantly making it easier for you to use the software platforms you already have. Some of our key integrations include:
Explore a wealth of Integrations.
“My interactions with Issuetrak Support have always been excellent. I am able to speak with a Support Specialist with little to no wait time. The Support Specialists have always been polite, friendly and very knowledgeable, which makes the process of troubleshooting or fixing an issue less stressful. Thank you for everything!”
- Nonprofit professional
The age-old question! Determining the right deployment type for your business boils down to a few common questions:
Self-host with on-premises?
If you answered yes to any of these questions, consider our on-premises deployment type to satisfy your organization’s demands.
...Or Convert to the Cloud?
You’re in luck! With Cloud, leave worries about resource allocation behind. Regular cloud updates ensure your operations stay safe, smooth, and secure–leaving you to focus on what’s important: being your customer’s hero.
Hungry to know more? We have the perfect blog for you: Cloud vs. On-Premises Hosting: Which Is Best for Your Needs?
How many of us really have the time to set up and learn a brand-new platform with everything else stacked on our plates? Never fear. Our variety of services takes the burden off your shoulders.
From complete site overhaul to minor tune-ups, we’ll get under the hood to set up, reoptimize, and configure your site as you like it. Let us focus on servicing your site so you can focus on your bigger picture.
Our most popular offering
Bring added value to your ticket automation process when you collect all the right information the first time. Webforms offer users a smooth, simple process to submit new tickets in real-time without the hassle of login or email roadblocks.
Built by us to your specifications, your webform can be as simple or complex as you need it to be so you can resolve problems quickly and improve your customer’s overall experience.
Issuetrak API integrations for secure issue submission
Branding your webform's look to your specifications
Support for Custom URLs
Multi-page options to give you full control over fillable fields
Full data mapping with support for user-defined fields.
Embed-option on the page of your choice to your company’s intranet or website
The Issuetrak Support webform was built using the same tools we use to build our customer's webforms.
You only get better with feedback. Gauge customer and employee satisfaction with Surveys, the easiest way to collect and represent data—made even easier by our Surveys add-on module.
From external customers to internal colleagues, leverage the power of surveys to improve your onboarding process or elevate your product or service to its maximum potential.
Grow stronger when you let Surveys expand your site’s data collection capabilities.
Use the Asset Management module to manage hardware and software information and maintenance, keep licensing updated, and more. With our automatic discovery and tracking utility for PCs, Macs, and Chrome devices, you’ll reduce manual input and overhead so you can spend your time on more important tasks.
Every organization has assets. While it's easy to think of assets in terms of PCs, software, and printers, you can use our Asset Management module to inventory any item your operation demands.
Was a faulty printer the root cause of your last help desk call? Use Asset Management to link assets directly to issues, so you can easily track and manage asset history for quick reference.
Or let's say your service center owns a fleet of vans used for onsite repairs. Use custom fields to specify and describe in detail the asset type. When you add your vans as assets, link them to maintenance issues or track which van responded to an onsite visit.
With the Asset Management module, you’ll never lose sight and always maintain control over your assets.
Users have enough to remember. Why require your agents and users to create yet another login?
Save time and energy on memorizing passwords. Instead, take advantage of the variety of authentication options we offer. You have the power and flexibility to decide how users access applications.
Gone are the days of waiting on hold to get a simple question answered! Issuetrak Chat cuts down on needless wait time while answering your queries instantly.
Enliven your conversations and customize your chat thread's look, feel, and placement to match your organization’s font, colors, and more.
Embed the chat widget on your public support page, your Issuetrak site, or both - the choice is yours
Create chat queues and route chat requests to qualified support agents
Quickly convert chats to issues through Incoming Email (IEM)
Allow agents multiple chat streams to speed up turnaround time on customer solutions
Our built-in Labor Hours feature already monitors your time spent on requests. But sometimes, you need more.
Streamline reports a step further with our Billing module by charging time, itemizing materials, and adding specific line items, prices, part numbers, and descriptions directly to individual tickets, so you can track usages or generate work orders for approval.
Catalog your materials and labor charges
Generate work orders and invoices directly from Issuetrak
Easily view time and material data for better reporting and usage tracking
Export data into your accounting software
Agents create and own the issues and have access to more functions than users do.
Everyone else is free. Users can edit, interact with, close, and report on issues based on whatever permissions you give them. And with more than 50 permissions available, you have total control over what your users can see and interact with.
There are a few different routes you can take. We recommend scheduling a demo with one of our product experts so you can get a guided tour of the application.
You can also request an evaluation site if you want a more hands-on dive into what Issuetrak can do.
We know that every organization is different, so whatever your needs are, our product experts will tailor the onboarding experience to you.
Depending on how you’ve chosen to host, we can get your Issuetrak site up and running in as little as 24 hours. Be sure to communicate with our experts if you have a deadline that needs to be met and we’ll work to accommodate it!
Absolutely! Business needs change and evolve, and sometimes that means changing the way your site is hosted. We'll happily migrate all of your existing data (for free) in any direction you choose, from On-Premise to Cloud or vice versa.
Yes we can. We'll partner you up with our Data Services team, who will help you extract and import data from your current system into Issuetrak.