Empower your users with the information and support they need to resolve their issues. With the Knowledge Base feature, create your own web-based reference area for accessing FAQs, common resolutions, standard policies and procedures, and product and service information.
Create KB articles ad hoc or from issues in your system
Include special formatting, embedded links, images, and attachments
Create various levels of user access to articles
Decide who can add, edit, and delete articles