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Issuetrak Blog

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All Company Culture Complaint Management Customer Stories Customer Support Help Desk Issue Tracking Issuetrak Software Solutions Traktips Updates
Workflow

How to Automate SLA Tracking with Help Desk Workflow Automation

Reading Time: ~7 minutes

July 1, 2026
New Release

Issuetrak 17.7 Release: Customer-Driven Updates to Reporting and Issue Mana...

Issuetrak 17.7 is here, and this release is all about delivering on what our customers have asked...

July 1, 2026
Complaint Management

Complaint Management Software for Regulated Industries: How to Build an Aud...

In a regulated industry, a mishandled complaint is not just a service failure. It is a compliance...

June 30, 2026
Issue Tracking

How the City of Bordentown Tracks Fleet Vehicle Maintenance, Costs, and Ass...

In this article: The City of Bordentown, a historic one-square-mile municipality on the Delaware...

June 30, 2026
Customer Stories

How American Fidelity Centralized Appeals & Complaint Management for Audit-...

In this article: American Fidelity, a large multi-state insurance provider, was tracking appeals,...

June 25, 2026
Help Desk

How iSpine Clinics Replaced a Complicated Help Desk and Took Control of Sta...

iSpine Clinics Company Profile

June 23, 2026
Healthcare

Hospital Complaint and Process Management

Patient safety and comfort should be a hospital's top priority. When a patient has a negative...

June 18, 2026
Issuetrak

AI That Supports People, Not Replaces Them

Issuetrak’s AI strategy is designed to strengthen human support, give customers control, and keep...

June 16, 2026
Customer Stories

Stafford County Keeps Student Transportation Feedback Organized

⟵ Back to Customer Stories “Now we’re able to keep tabs and know that things have been resolved.” -...

June 11, 2026
Issue Tracking

Scale Beyond Spreadsheets: A Practical Buyer’s Guide to Issue Tracking Soft...

As operations and customer support teams grow, email threads and spreadsheets start to work against...

June 2, 2026
Help Desk

The Top-Rated Help Desk Software for Small and Midsize Businesses

The top-rated help desk software for small and midsize businesses (SMBs) with a ticketing system is...

May 28, 2026
Issue Tracking

How to Choose Customer Service Software That Grows With Your Business

To choose customer service software that grows with your business, you must define your current and...

May 21, 2026