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Issuetrak Blog

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Category Issuetrak

17.3 UI/UX Improvements and New Features for Issue UDFs

Issuetrak 17.3 introduces sweeping improvements to issue user-defined fields (UDFs), including...

March 12, 2025

17.2 Better Performance, Improved Issue Search UI, Designated Org POCs

Issuetrak 17.2 introduces several feature improvements to keep your operations humming along this...

December 3, 2024

Issuetrak 17.1 : Incoming Email and Task Performance Improvements

On top of the usual squashed bugs and improved application security, Issuetrak 17.1 offers new...

September 24, 2024

Issuetrak 17: New UI/UX Plus Private Attachments

Several years have passed since our last major update to Issuetrak’s navigation. While Issuetrak 14...

August 7, 2024

Top 10 Help Desk Tips for Using Issuetrak

How to provide better customer care and resolve complaints to improve customer satisfaction and...

June 7, 2024

Issuetrak Release 16.6: Barcode Scanning

Meet Version 16.6 The long-requested addition of barcode scanning to Asset Management is the...

May 28, 2024

Issuetrak 16.3: Quick Notes

We’re very excited to kick off a new productive year with the long-awaited Quick Notes! Our 16.3...

January 9, 2024

16.2 Release: Asset Management and Multi-Select Issue UDFs

Issuetrak 16.2 has arrived—just in time for “spooky season” with some scary-good improvements! With...

November 2, 2023

Software Solutions

Jira vs. Issuetrak: A Full Comparison in 2023

Between Jira and Issuetrak, you may wonder which software is better suited to your help desk. Jira...

August 24, 2023

16.1 Release: Request Agents Button and User Reactivation

Our 16.1 release makes it easier to request additional agents and reactivate users via Identity...

July 25, 2023

What is Issuetrak Help Desk Software?

What is Issuetrak? Perhaps you typed that into a search engine, and now you’re here. Your boss has...

July 17, 2023

Why Issuetrak? What Makes Us Different?

You’ve been tasked to find the best help desk software at the right price for your company. That’s...

July 12, 2023