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Company Culture

December STARs: A Dazzling Finish to 2022

Our monthly Staff Appreciation and Recognition (STAR) Award has two happy recipients for a festive...

January 3, 2023
New Release

15.8 Release: Multi-factor Authentication for Increased Security

Multi-factor authentication (MFA) and One-time password (OTP) As the internet grows more dangerous,...

December 20, 2022
Help Desk

Ping! Automated Notifications Help Solve Issues While You Sleep

Every organization handles help desk complaints, requests, and support queries. Ticketing systems...

November 30, 2022
Company Culture

Rock STAR: November Edition with Jon Rivera

Staff Appreciation and Recognition Award Each month, we recognize a team member for outstanding...

November 30, 2022
New Release

15.7 Upgrade: A Reimagined Report Writer

Issuetrak 15.7 Helps You Generate Reports In Fewer Steps The spotlight is on for the debut of a...

November 15, 2022
Complaint Management

What the #CapterraShortlist Means To Us

We're honored to be selected again by Capterra Shortlist, recognizing our product for its...

November 10, 2022
Traktips

5 Ways To Customize Your Issuetrak Site This Holiday Season

Get your colleagues in the holiday spirit! Spruce up your Issuetrak site with fall cheer and...

November 4, 2022
Company Culture

Carve A Constellation In Your Pumpkin For This Month’s STAR Award

We’re carving stars into our jack-o-lanterns for October’s STAR Award winner, Emma! Her 7 years...

October 31, 2022
Complaint Management

3 Ways To Listen To Customer Feedback And Keep Your 5-Star Reviews

It’s no secret and it’s not magic. Getting on board with automation software helps you manage...

October 28, 2022
Complaint Management

How You Handle Feedback Can Help Your Business

Why does having a complaint ticketing system make life easier? Customer complaints come from every...

October 19, 2022
Issuetrak

Awarded Best-In-Class Leader: Business Software Solutions

Issuetrak is proud to be a winner of the Leader award from SourceForge, the world’s largest...

October 13, 2022
Company Culture

Why Your Development Team Needs A Product Owner

Outside of the tech industry, you may not be familiar with the term “Product Owner” — I certainly...

October 13, 2022