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Issuetrak Blog

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Customer Support

Top 5 Help Desk Support Challenges, And How to Overcome Them

“Most companies don’t even have a phone number to call!” The bitter complaint of one IT technician...

July 26, 2023

16.1 Release: Request Agents Button and User Reactivation

Our 16.1 release makes it easier to request additional agents and reactivate users via Identity...

July 25, 2023

What is Issuetrak Help Desk Software?

What is Issuetrak? Perhaps you typed that into a search engine, and now you’re here. Your boss has...

July 17, 2023

SysAdmin, Agent, User Roles: Assign Permissions for Greater Help Desk Contr...

Sys Admin, Agent, Free User: What’s the Difference? A sysadmin is an agent with the power to...

July 13, 2023

Why Issuetrak? What Makes Us Different?

You’ve been tasked to find the best help desk software at the right price for your company. That’s...

July 12, 2023

Customer Stories

Secrets to SeaTec’s Help Desk Success: Interview Highlights

What does it take to master high ticketing volume and excellent customer support at your help desk?...

June 23, 2023

Company Culture

Summer STAR: June Staff Recognition

Leaping into summer, we’re thrilled to announce that a member of our highly talented yet underrated...

June 8, 2023

Issuetrak 16: License Validation

We’re slamming into summer with the highly anticipated Issuetrak 16, which is now underway! This...

May 31, 2023

What Drives The Price of Help Desk Software?

Budget is a critical factor in finding the right help desk software solution for your business. If...

May 25, 2023

15.10 Release: Knowledge Base Updates

15.10 spotlights a major refresh to the Knowledge Base user interface and experience PLUS two new...

April 11, 2023

Company Culture

Women in Tech: A Force to Reckon With

Women make up 47% of all employed adults in the U.S., yet they hold only 25% of computing roles,...

March 9, 2023

Company Culture

X’s and O’s: February 2023 STAR Staff Recognition

Our monthly Staff Appreciation and Recognition (STAR) award goes to teammates performing above and...

February 28, 2023