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Issuetrak Blog

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Liz Cook

15.10 Release: Knowledge Base Updates

15.10 spotlights a major refresh to the Knowledge Base user interface and experience PLUS two new...

April 11, 2023

Company Culture

Women in Tech: A Force to Reckon With

Women make up 47% of all employed adults in the U.S., yet they hold only 25% of computing roles,...

March 9, 2023

Company Culture

X’s and O’s: February 2023 STAR Staff Recognition

Our monthly Staff Appreciation and Recognition (STAR) award goes to teammates performing above and...

February 28, 2023

15.9 Release: Organization Fields, Report Writer, Test Site Deployment

Along with a host of other squashed bugs that are too small for us to pester you with, read how our...

February 14, 2023

Empowered Free Users for Help Desk Health

What is an empowered free user? Free users can access the system, submit tickets, pass issues...

February 8, 2023

Company Culture

Winter STARs Burn Brighter: January 2023 Staff Recognition

Each month, we recognize a team member for outstanding leadership, contribution, and work ethic....

January 31, 2023

Complaint Management

The Key to Clearing Your Ticket Requests: Webforms

Read time: 3 mins

January 30, 2023

Issuetrak Wins SourceForge Leader Award in Software Services 2023

Read time: 2 minutes

January 28, 2023

Complaint Management

Adverse Event Reporting Made Easy: 2023 Roundup

Read time: 4 minutes

January 27, 2023

Company Culture

December STARs: A Dazzling Finish to 2022

Our monthly Staff Appreciation and Recognition (STAR) Award has two happy recipients for a festive...

January 3, 2023

15.8 Release: Multi-factor Authentication for Increased Security

Multi-factor authentication (MFA) and One-time password (OTP) As the internet grows more dangerous,...

December 20, 2022

Ping! Automated Notifications Help Solve Issues While You Sleep

Every organization handles help desk complaints, requests, and support queries. Ticketing systems...

November 30, 2022