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Issuetrak Blog

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Customer Support

5 Ways to Leverage Self-Service and Automation to Improve Support in Regula...

Customer service isn’t just about profits. Whether we hope to optimize our clients’ time or...

October 3, 2022

Company Culture

The Woman Behind The Code: Meet Issuetrak's Development Director

In the 18 years Development Director Lisa Cockrell has devoted to Issuetrak, she’s witnessed 3...

September 30, 2022

Customer Support

What’s the Best Way to Survey Customers? Make it Easy!

Introduction to Surveys Without surveys, it would be impossible to pinpoint when your team has done...

September 29, 2022

Company Culture

Sweet September STAR Award: Employee Recognition

Sweet September STAR: Danny Alvarado Every month, an Issuetrak team member finds a way to make...

September 28, 2022

SOS For Your Help Desk: Are You Managing Requests Efficiently?

In 1992, a young man bore horrified witness to a fellow colleague beleaguered by requests. A...

September 21, 2022

Complaint Management

7 Ways Issuetrak Gets Schools Organized

We value each and every partner who comes to us hoping for better: better return on investment,...

September 16, 2022

15.5 Release: Office 365 Moves from Basic to OAuth

Basic Auth To Modern OAuth: What’s The Difference? For years, we’ve enjoyed the convenience of...

September 15, 2022

Software Solutions

Software So Good, Even We Use It

Issuetrak's CEO Shares Why We Believe In Our Software “A fully automated process lacks the human...

September 8, 2022

Company Culture

August's STAR Award Goes To...

🎵 Feelin’ good - like we should 🎵 August was a month of appreciation, highlighting not one, but...

August 30, 2022

Customer Support

Medium or Well Done? Getting the Best in Customer Service

What does it take to offer not just lukewarm, but grade A customer support?

August 25, 2022

15.4 Release Is Here: A Mobile Optimized Issuetrak

Issuetrak for mobile, right in your pocket. 15.4 brings much needed UI improvements and...

August 24, 2022

Launching now: Issuetrak 15.3 with a More Modern Surveys Module

NORFOLK, Va. — With the release of version 15.3, Issuetrak, a leading Norfolk-based ticketing...

July 27, 2022