January 28, 1986. The Space Shuttle Challenger disintegrates 73 seconds after launch, killing all seven crew members, including teacher Christa McAullife. In the months following the disaster, the Rogers Commission Report criticized the decision process that allowed the launch, overriding the concerns of the engineers that made the faulty O-rings.[1] This seems like a grave example, but in this particular case, choices were made contrary to the standards set by the engineers. In the wake of … [Read more...]

When you’re working on setting up your business processes and workflows, there are lots of places you can go to for help. We’ve grabbed a list of a few of our favorites and included them here. Flowcharts Who doesn’t love a good flowchart? One of the important things in establishing effective workflows is the ability to diagram your process. While you may not elect to go full boar on creating flowcharts in Visio, there are other programs that let you do some pretty cool … [Read more...]

When thinking about workflow and business process management, one of the major topics involved is Change Control. What Is Change Control? “Change Control is a systematic approach to managing all changes made to a product or a system. The purpose is to ensure that no unnecessary changes are made, that all changes are documented, that services are not unnecessarily disrupted and that resources are used efficiently.” While the concept of change control may seem simple enough, many businesses … [Read more...]