The European Union's General Data Protection Regulation, better known as "GDPR," has caused waves throughout the international business community for the past year or so. While data privacy and security guidelines are nothing new - the healthcare and financial services sectors, among industries, have dealt with them for years - GDPR is a completely … [Read more...] about What You Need to Know About GDPR
For this quarter’s Women in Technology meeting, several team members from Issuetrak attended and were able to hear a talk by Renee Wynn, Chief Information Officer of NASA. While most of us understand what NASA is and have a general idea of what the team at NASA does, Wynn provided extraordinary behind the scenes insight. In her time as CIO, Wynn … [Read more...] about Issuetrak Learns From the NASA CIO
From the emergence of the Internet of Things to the encroaching threat of automation, the transportation and logistics industry is in for a lot of new developments in the next several years. One thing that won't change, however, is the need for steadfast compliance with every regulation facing this sector.Trucking, freight and shipping fleets … [Read more...] about How to Manage Transportation Compliance Demands in 2018
“The support I received was second to none. Courteous, efficient, knowledgeable, and most importantly, my issue was resolved!”Any company would be thrilled to get that in a review. It means their support team has gone above and beyond just solving the issue. They’ve impressed their customer enough for them to leave a review, and to praise the … [Read more...] about Does your Vendor Have Your Back?
It’s time for another traktip!Issuetrak comes with a variety of fields to capture all your issue tracking data, but did you know that you can create an unlimited number of extra fields? When would you need a User Defined Field? User Defined Fields are perfect if you have additional information that you want included on your issues. For … [Read more...] about Traktip – Creating User Defined Fields
From complaint management to help desk ticketing, businesses need a way to identify, monitor and document all kinds of issues that crop up. The best issue tracking software will provide end-to-end support, creating a framework by which organizations can comprehensively manage any issue or problem they come across.However, not all businesses are … [Read more...] about What Problems Can You Expect With a Free Issue Tracking Solution?
Your brand is, in many ways, your most potent form of currency in the retail industry. It can communicate trust, quality, service, fair pricing and many other factors that define a good customer experience. It's imperative that retailers protect their brand reputation at all costs.When things go wrong - and they inevitably will - businesses … [Read more...] about Why Brand Reputation is Central to Retail Operations
8:30am. I walked in the front door, nerves on edge. Looking around, there was almost no one in the office. By the front door was a bell to ring for assistance. I rang it, hearing the echo as it reverberated through the building. Finally someone walked out and asked how I could be helped. I introduced myself and said it was my first day at the … [Read more...] about Taking Your Onboarding Process Beyond the Checklist
It’s time for another traktip!It’s easy to see and search on active users within Issuetrak, but did you know you can also search for users that are marked as inactive? Inactive vs Deleted You might think that once a user no longer needs to use Issuetrak, you can safely delete them from the system. However we never recommend deleting users. … [Read more...] about Traktip – Searching for Inactive Users