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Does Music Improve Work Productivity?

Headphones and earbuds are a common sight around the Issuetrak office. Many of our employees have their favorite playlists running throughout the day to help wake up, focus in, and even boost productivity. But does listening to music actually make a person more productive? Or is it ineffective,  or worse, a distraction? Luckily, there’s no Read More »

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Traktip – Our New Organizations Menu

It’s time for another Traktip! Our new Issuetrak 14.2 release brings major updates to organizations, allowing admins to manage each user’s memberships easily and add more as necessary. In the past, each user could only be a member of a single organization, with the option to include “additional organizations” to increase issue visibility. Now, users Read More »

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Top Three Reasons Why You Can’t Avoid IT Problems

Tech issues — every organization deals with them. Despite our best efforts to take care of our technology and prevent problems, some issues are beyond anyone’s control. That’s why IT departments are so essential, especially as more and more businesses are moving fully remote or adopting hybrid workspaces that rely heavily on tech to connect Read More »

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Issuetrak Makes the Switch to Hybrid Work

Back in March of 2020, Issuetrak team members went home to work remotely and quarantine during the Covid-19 pandemic. What we thought might be a couple of weeks or months away from the office turned into over a year of remote work, learning experiences, and finding new ways to connect while staying apart. Now, over Read More »

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10 Frequently Asked Questions About Issuetrak

Our Product Experts speak with plenty of prospective Issuetrak customers every week, and are always at the ready to answer any questions. We asked our experts to compile a list of the 10 most frequently asked questions they receive from new customers! 1. Do you offer cloud hosting? Yes we do! We offer Issuetrak hosted Read More »

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Maintaining Strong Customer Support Despite Distance

After a long year working safely from home, Issuetrak has begun the gradual transition back into an office environment. For some of us the time in quarantine was not dramatically different from our time in the Issuetrak office, other than the change in scenery and the lack of coworkers. Others, however, found the transition incredibly Read More »

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STAR Award Spotlight: Emma Wells

For each of our monthly All-Hands Meetings, we encourage our employees to nominate coworkers who have risen above and beyond for the STAR Award, our employee appreciation award. This month the award was given to Emma Wells, our Sales Administrator. Emma joined Issuetrak nearly six years ago in October 2015 as a Client Care Coordinator. Read More »

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Fun Friday: The Many Pets of Issuetrak

It’s National Take Your Dog to Work Day today, but at Issuetrak we’re celebrating all of our pets — dogs, cats, and beyond! Every day is Take Your Pet to Work Day when you’ve been working from home. Let’s meet some of the four-legged friends of our staff.   This is Blitz “Buddy” Bou. He’s Read More »

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Traktip – Click to Dial Links

It’s time for another Traktip! Our Issuetrak 14.1 release brought with it a few additional enhancements to the software, including a new feature that automatically turns phone numbers in Issuetrak into clickable links! Voice Over IP or “VoIP” is a technology that allows individuals to make phone calls directly from their computer or laptop by Read More »

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