Last week we looked back on our accomplishments in 2020, but a new year is also a time for new beginnings. This week we’ll be highlighting an Issuetrak resource that got an all-new look at the end of last year. Our Help Center, home to all of our training information and product documentation, has a…

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At the start of each new year, it’s important to take a moment to look back on the previous year’s accomplishments. 2020 was an unprecedented year full of changes and adjustments, and we’re grateful to our team for weathering those changes with open minds and positive attitudes. Last year Issuetrak saw a shift in leadership.…

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It’s time for another traktip! It’s that time of year again! With the year coming to a close, we’re rounding up this year’s monthly traktips to make sure you didn’t miss any. Check out the topics for the 2020 traktip blog posts below: This Year’s Traktips Service Level Agreements A Service Level Agreement is a…

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Issue Hub Phase 2 Blog Header

Big news: we’re introducing a new, easier way to view, manage, and update your issues all in one place! Meet the new Issue Hub, an update to the My Issues page with a new look and new functionality. Access and organize your issues with the click of a button, and perform fast updates on groups…

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It’s time for another Traktip! You may have known that each Issuetrak site comes with a Knowledge Base: an easy-to-organize library for articles and documents that your Users can access. There are a number of unique uses for your Knowledge Base, both internal for your employees and external for your end users. (Our blog post…

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Schools have a duty to their students to safely transport them to and from classes every day. In order to ensure that every bus gets where it needs to go safely and that all issues are properly logged and accounted for, incident tracking software is key. Our infographic below outlines the importance of having a…

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It’s time for another Traktip! Have you taken a look at our brand-new Issue Hub yet? It’s a revamp of our former My Issues page and offers a one-stop place to manage and update issues with the click of a button! You can find out more about what’s changed (and what future updates we have…

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Human Resource departments work to support organizations in many capacities, from hiring and onboarding employees to ensuring that every individual on payroll receives proper compensation and benefits. They run much of the behind-the-scenes work for their companies and keep track of many of the processes within the organization that seem unconscious to others. Organization and…

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When the Coronavirus pandemic began to more seriously impact the United States in mid-March 2020, many businesses mandated that their employees work from home until further notice. Though businesses are now beginning to reopen and many Americans are slowly heading back into the office, a large chunk of the U.S. workforce is still working remotely…

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Accountability is essential for any job, but certain professions require a much stricter set of standards when it comes to documenting, reporting, and following up on incidents. Many of these jobs involve ensuring the safety of the public, be it students, patients, or citizens. With lives and livelihoods on the line, it’s not enough to…

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