Last week we looked back on our accomplishments in 2020, but a new year is also a time for new beginnings. This week we’ll be highlighting an Issuetrak resource that got an all-new look at the end of last year. Our Help Center, home to all of our training information and product documentation, has a…

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The retail industry is responsible for 1 in 4 American jobs, according to the National Retail Federation. That’s spread across 4,185,135 retail establishments accounting for $1.6 trillion in total global domestic product in the U.S, based on NRF reporting from May 2020. With so many retail transactions occurring on a daily basis, both online and…

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Issue Hub Phase 2 Blog Header

Big news: we’re introducing a new, easier way to view, manage, and update your issues all in one place! Meet the new Issue Hub, an update to the My Issues page with a new look and new functionality. Access and organize your issues with the click of a button, and perform fast updates on groups…

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If you’ve spent some time on our website, you may have noticed that we’ve implemented a few changes in the last month. Recently, we’ve been adding new pages to our site and giving a refresh to some of our old ones. With these improvements we hope to provide new resources for existing and potential customers,…

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Effective on December 31, 2020, Issuetrak will no longer be continuing development for Internet Explorer 11. After this date, new Issuetrak functionality released in our updates may not work in Internet Explorer, and no minor bugs or cosmetic issues will be fixed for Internet Explorer. If you are currently using IE 11, we recommend you…

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Issuetrak 12 is here, bringing with it a new feature that we’re excited to talk about today — AD FS Compatibility. What’s AD FS, why is it important, and why should you be excited about using it with Issuetrak? Don’t worry — we’ll explain everything: What is AD FS?   AD FS stands for Active…

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You’ve been asking for it for a long time, and we’re finally excited to announce: Issuetrak now has a Round Robin issue assignment feature! Our team has been working hard to develop and implement this brand-new feature into the product. No more work-arounds — you’ll be able to make Round Robin assignments directly within Issuetrak…

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Hello everyone. We wanted to take this opportunity to address some changes in leadership we’ve had recently at Issuetrak. At the end of March 2020, Issuetrak’s founder, Hank Luhring, retired from the company. He had been working tirelessly on growing Issuetrak and building it into the amazing company that it is today for over 25…

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