We’re taking quality-of-life improvements to our Help menu a step further. You can now request additional agents for your Issuetrak site by clicking the “Request Additional Agents” button. You can also access this same button on the License page.
Click the button for a small pop-up window where you can specify the agent count you need and leave a personal message, too (even if just to tell us how great we’re doing!). Your request will go directly to the account management team for processing.
What We’ve Improved: User Reactivation via Identity Management
Identity Management ensures you keep managing your Issuetrak user base via the same system already in use at your organization.
User Reactivation takes that a step further by ensuring any reactivated users in the Identity Management system carry over to Issuetrak, whether during an import or when a previously inactive user attempts to log in.
For On-premises Partners: Automatic license updates
We now provide a toggle that enables automatic license updates.
This eliminates the need to push the “Update License” button after making license updates
What an on-premises upgrade means to your help desk
Upgrading to the latest version of Issuetrak will always ensure you stay up to date with the latest in functionality, security, and speed. Don’t sacrifice your help desk to an outdated system.