A child sitting wearing a mask with a book on her lap

How to Manage Contact Tracing in Schools

School administrators today are facing greater challenges in keeping students safe than ever before. As the Covid-19 pandemic continues and the Delta variant of the virus spreads even among the vaccinated, it’s necessary to manage health data, track test results, and trace infections within school districts to keep children healthy and in the classroom. Contact Read More »

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How Tech Has Shaped Customer Service for Almost 150 Years

It’s Customer Service Week, a week highlighting the importance of providing first class customer service and celebrating the people who make that service possible for organizations every day. In honor of the occasion, we’re taking a look back in time to explore the history of the industry we call “customer service” today — where it Read More »

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People sitting beside one another collaborating on laptops

Coming Soon: New Names, Same Powerful Features

Change can be a good thing, especially when it paves the way for efficiency and improvement. Our Issuetrak 14.5 update is on the horizon, and with it comes big changes — including a major renaming of many of our software’s features! Our team has made the decision to rename seven of our features, an adjustment Read More »

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Computer router with ports for many different wires.

Customer Story Roundup: Issuetrak for IT Help Desk

Help desks keep organizations running without a hitch, and IT help desk teams work tirelessly to provide tech support so employees can stay online. They tackle support tickets, troubleshoot errors, and generally solve problems for their organizations. But without a software solution to help organize tickets and automate processes, help desk teams can quickly grow Read More »

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Person using an accessibility screen reader next to a keyboard

Building a More Accessible Software Application

The explosion of internet access over the past two decades has broken down barriers of all kinds, removing many geographic limits. But what about limits that are far more personal and intransigent — like limits to the ability to see, hear, or type? People with disabilities have benefited from many of the changes the internet Read More »

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Traktip: Data Import Services

It’s time for another Traktip! Do you need to import a large amount of data into your Issuetrak site? A group of users, a collection of important knowledge base articles, or maybe assets that need tracking via our Asset Management module? Our Data Services team works with you to upload your data seamlessly and without Read More »

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STAR Award Spotlight: Patrick Triscritti

For each of our monthly All-Hands Meetings, we encourage our employees to nominate coworkers who have risen above and beyond for the STAR Award, our employee appreciation award. This Feel Good Friday, we’re highlighting the most recent winner of the STAR Award: Patrick Triscritti. Patrick has been with Issuetrak for nearly 16 years. His original Read More »

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UI/UX Design Mockups

A Conversation with Issuetrak’s UI/UX Designer

Design and functionality are two major considerations when building a software solution, or any customer-facing digital product. It’s not enough for software to simply do what it’s programmed to do; users want a pleasant experience all around, from how the application looks to how easy it is to learn how to use. If you’ve ever Read More »

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Blog Roundup: School Transportation

Over the years, we’ve published several blog posts on the topic of school districts, specifically regarding school transportation departments. Issuetrak is a widely used solution for school transportation issues; many of our customers use the software to organize, manage, and track incident reports, accident logs, and complaints and comments from various sources. If you want Read More »

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An white clock on a white background.

The Top 5 Time Management Techniques for Productivity

Handling time management can be a struggle for even the most organized employees. Distractions and diversions lurk all around both at the office and at home, and time can slip away until you’re left wondering how 5 p.m. came so quickly. Using a tried and true technique for staying on task and categorizing your time Read More »

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