Human Resource departments work to support organizations in many capacities, from hiring and onboarding employees to ensuring that every individual on payroll receives proper compensation and benefits. They run much of the behind-the-scenes work for their companies and keep track of many of the processes within the organization that seem unconscious to others. Organization and…

Read More

Accountability is essential for any job, but certain professions require a much stricter set of standards when it comes to documenting, reporting, and following up on incidents. Many of these jobs involve ensuring the safety of the public, be it students, patients, or citizens. With lives and livelihoods on the line, it’s not enough to…

Read More

“Issue tracking” is a general term that can hold a wide variety of meanings, depending on context. In a business context, an issue can be defined as any task or activity occurring in the course of the day’s work — from complaint management to IT help desk to scheduled building maintenance. When an issue has…

Read More

By now, most schools in the U.S. have officially started their fall semester. But with a global pandemic still in effect and social distancing guidelines varying widely by state, many are continuing to keep classes online or are opting to use a “hybrid” of online and in-person classes. Distance learning can be challenging. Unlike an…

Read More

If your organization receives and responds to feedback, complaints, or submissions in any form, what do you use to capture those comments? If you’re using email or phone calls, are you staying organized? If you utilize some sort of form, does it link up directly to software you can use to begin resolving the submitted…

Read More

Over the years, we’ve published several blog posts on the topic of school districts, specifically regarding school transportation departments. Issuetrak is a widely used solution for school transportation issues — many of our customers use the software to organize, manage, and track incident reports, accident logs, and complaints and comments from various sources. If you…

Read More

A little less than three months after the global coronavirus pandemic placed America under a nationwide quarantine, the country is beginning to reopen its doors. At the time of writing this post, all 50 states are in the process of reopening or will begin the process shortly. People are beginning to return to work, and…

Read More

Keeping track of outgoing payments and ensuring that creditors receive their checks in a timely manner — these are the tasks that an Accounts Payable department deals with daily. Organizations rely on the diligence of their AP departments to stay in good standing with their vendors and contractors, keep up with travel expenses, and more.…

Read More

Regulatory concerns can lead to a lot of sleepless nights for compliance officers. Guidelines such as those outlined by the Healthcare Insurance Portability and Accountability Act (HIPAA) and the Payment Card Industry Data Security Standard (PCI DSS) can be difficult to adhere to in even the best circumstances – and the cost of a violation…

Read More