Best Jira On-premises Alternatives: Issue Tracking Software System
Published On: Jan 4, 2023 12:20:05 PM
Updated On: October 24, 2023 03:14:47 PM
Struggling between project management versus issue tracking software? Choosing one impacts the quality of your help desk. Project management helps employees collaborate on work projects. Issue tracking software sorts queries at your help desk, support desk, or complaint desk so you can serve your customers and employees better.
Jira is best known for its product management software system under the parent company Atlassian. While Jira has a lot to offer, soon, it will no longer support its on-premises, self-hosted option. It’s the cloud or bust.
While Asana and Trello are excellent project management tools, it takes a special breed of software for issue tracking. Jira Service Desk alternatives include:
Starting as low as $19 per agent/month 30-day free service desk trial or 14-day help desk trial Discounts available for academic institutions, government, and nonprofits Devices with an IP address that are tracked for asset management incur fees Online community of 180,000 Solarwinds users Core features: IT ticket management, risk detection, integrated assets, reports, and dashboards
Launching just a few years later in 2002 and headquartered in Tel Aviv, SysAid is a renowned contender among issue tracking tools. Known for its help desk, ITSM, and ITSM AI products (and its quirky mascot), SysAid has grown and rebranded itself quite successfully.