Struggling between project management versus issue tracking software? Choosing one impacts the quality of your help desk. Project management helps employees collaborate on work projects. Issue tracking software sorts queries at your help desk, support desk, or complaint desk so you can serve your customers and employees better.
Spiceworks help desk alternatives include:
Jira is best known for its project management and issue tracking software system offerings under the parent company Atlassian. While Jira has a lot to offer, soon, it will no longer support its on-premises, self-hosted option. It’s the cloud or bust.
While Asana and Trello are excellent project management tools, it takes a special breed of software for issue tracking.
Best Issue Tracking Software Systems: Jira Alternatives
Solarwinds is one of the original solutions to issue tracking, help desk, and ITSM since launching in 1999 in Tulsa, Oklahoma. Although the company has been in hot water in the past, it continues to maintain a high reputation amongst its users.
Starting as low as $19 per agent/month
30-day free service desk trial or 14-day help desk trial
Discounts available for academic institutions, government, and nonprofits
Devices with an IP address that are tracked for asset management incur fees
Online community of 180,000 Solarwinds users
Core features: IT ticket management, risk detection, integrated assets, reports, and dashboards
See: Capterra reviews Solarwinds vs. Issuetrak
Only a year after Solarwinds, HelpMaster launched its help desk software in Canberra, Australia. If the time difference between you and Australia is a dealbreaker, feel free to keep scrolling.
Starting at $54 per agent/month
Free trial download
Training and implementation services available
Versatile for multiple usages: bug tracking, issue tracking, help desk, ITSM, HR, etc.
Core features: Email-to-ticket conversion, knowledge base, auto-assignment, escalation and alerts, reporting, etc.
Launching just a few years later in 2002 and headquartered in Tel Aviv, SysAid is a renowned contender among issue tracking tools. Known for its help desk, ITSM, and ITSM AI products (and its quirky mascot), SysAid has grown and rebranded itself quite successfully.
Pricing is not available online. Request a quote!
Cloud and on-premises hosting are available
10,000 customers worldwide
Core features: ticket automation, asset management, reporting, platform customization
View all features and plan comparisons
See: Capterra reviews SysAid vs. Issuetrak
Perhaps you didn’t find what you were looking for, or maybe the best issue tracking software systems solution is right under your nose (hint, hint!). In any case, download our comprehensive competitor analysis guide for an honest review of other competitors in the help desk and ITSM space.