It’s time for another Traktip! Did you know that there are multiple places within Issuetrak that you can implement your own custom HTML? From the login screen to the issue submission screens, you can use HTML coding to customize the appearance and functionality of your site. The following locations in Issuetrak have HTML coding options:…

Read More

It’s time for another Traktip! Issuetrak’s Incoming Email module (IEM) allows you to automatically convert emails to new issues. You may already be using Incoming Email in your site — if you aren’t and would like to learn more, we have an extensive Help Center article on the subject. The module will also convert forwarded…

Read More

We’re sure you’ve heard about the new Issue Hub feature that was released last year: a centralized place where you can manage, organize, and update your issues with the click of a button. But did you know that as an Administrator you can easily edit your team’s tabs and add new tabs with tailored columns…

Read More

It’s time for another traktip! It’s that time of year again! With the year coming to a close, we’re rounding up this year’s monthly traktips to make sure you didn’t miss any. Check out the topics for the 2020 traktip blog posts below: This Year’s Traktips Service Level Agreements A Service Level Agreement is a…

Read More

It’s time for another Traktip! You may have known that each Issuetrak site comes with a Knowledge Base: an easy-to-organize library for articles and documents that your Users can access. There are a number of unique uses for your Knowledge Base, both internal for your employees and external for your end users. (Our blog post…

Read More

It’s time for another Traktip! Have you taken a look at our brand-new Issue Hub yet? It’s a revamp of our former My Issues page and offers a one-stop place to manage and update issues with the click of a button! You can find out more about what’s changed (and what future updates we have…

Read More

It’s time for another Traktip! Issuetrak already comes packed with a lot of features, but did you know that we also have a collection of Add-On Modules for organizations with specific needs? One of those modules is our Chat Module, which allows you to integrate a chat client directly into your Issuetrak site. This is…

Read More

It’s time for another Traktip! There are many ways to label issues to make them simpler to organize and report on. Issue Classes are additional labels you can apply to issues on top of other labeling features such as Substatuses and Issue Types. They are an easy way to provide additional structure when it comes…

Read More

Open visibility throughout a company can be important in some cases. However, there are instances where sensitive information requires there to be only a certain set of eyes on a particular issue — or perhaps many issues, depending on your industry. Issuetrak provides a layered structure of visibility controls, from the most general to the…

Read More

It’s time for another Traktip! You may have heard about our newest product release, Issuetrak 12.0. This update comes packed with valuable new features, including our updated login screen, which now supports over 10,000 characters for text, HTML, and more. While branding and customization options were limited on the login screen before, now admins have…

Read More