It’s time for another traktip! It’s that time of year again! With the year coming to a close, we’re rounding up this year’s monthly traktips to make sure you didn’t miss any. Check out the topics for the 2020 traktip blog posts below: This Year’s Traktips Service Level Agreements A Service Level Agreement is a…

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It’s time for another Traktip! You may have known that each Issuetrak site comes with a Knowledge Base: an easy-to-organize library for articles and documents that your Users can access. There are a number of unique uses for your Knowledge Base, both internal for your employees and external for your end users. (Our blog post…

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It’s time for another Traktip! Have you taken a look at our brand-new Issue Hub yet? It’s a revamp of our former My Issues page and offers a one-stop place to manage and update issues with the click of a button! You can find out more about what’s changed (and what future updates we have…

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It’s time for another Traktip! Issuetrak already comes packed with a lot of features, but did you know that we also have a collection of Add-On Modules for organizations with specific needs? One of those modules is our Chat Module, which allows you to integrate a chat client directly into your Issuetrak site. This is…

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It’s time for another Traktip! There are many ways to label issues to make them simpler to organize and report on. Issue Classes are additional labels you can apply to issues on top of other labeling features such as Substatuses and Issue Types. They are an easy way to provide additional structure when it comes…

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Open visibility throughout a company can be important in some cases. However, there are instances where sensitive information requires there to be only a certain set of eyes on a particular issue — or perhaps many issues, depending on your industry. Issuetrak provides a layered structure of visibility controls, from the most general to the…

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It’s time for another Traktip! You may have heard about our newest product release, Issuetrak 12.0. This update comes packed with valuable new features, including our updated login screen, which now supports over 10,000 characters for text, HTML, and more. While branding and customization options were limited on the login screen before, now admins have…

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It’s time for another Traktip! We’ve covered Issuetrak’s Auto-Assignment feature in previous Traktips, but before now there was never a way to inactivate your Auto Assignment rules. It was necessary to delete the rules that you no longer wanted in your Issuetrak site. In our recent update, Issuetrak 11.12, we released Auto Assignment inactivation. This…

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Previously, there was no way to de-escalate an issue once it had been escalated in Issuetrak. With our 11.10 User Conference update this past January, we have updated the software to allow users to de-escalate issues as necessary. This feature may be useful in the case of an erroneous escalation, or if your team has…

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Did you know that using Global Issues isn’t the only way to create links between issues in Issuetrak? In our 11.10 product update, we introduced a collection of new features requested by customers who attended our User Conference. One of those new features is Associated Issues! Associated Issues is a new User Defined Field option…

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