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Traktip – 2021 Round Up

It’s time for another traktip! It’s that time of year again! With the year coming to a close, we’re rounding up this year’s monthly traktips to make sure you didn’t miss any. Check out the topics for the 2020 traktip blog posts below: This Year’s Traktips Editing and Creating Issue Hub Tabs 2020’s Issue Hub Read More »

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Traktip: Holidays and Inclement Weather

It’s time for another Traktip! The temperatures are dropping, and pumpkin spice everything is showing up on shelves. That can only mean one thing, “Winter is Coming!” With winter comes several holidays and potentials for inclement weather that close your business. What is the best way to let your users and customer know you’re not Read More »

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Traktip: Round Robin Issue Assignment

It’s time for another Traktip! You may know that Issuetrak has a round robin issue assignment feature, allowing you to assign issues out to agents automatically in rotation. This can be a useful tool for ensuring agents get an equally distributed number of issues without having to manually assign them. Round robin can be used Read More »

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Traktip: Data Import Services

It’s time for another Traktip! Do you need to import a large amount of data into your Issuetrak site? A group of users, a collection of important knowledge base articles, or maybe assets that need tracking via our Asset Management module? Our Data Services team works with you to upload your data seamlessly and without Read More »

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Traktip: Password Policies

It’s time for another Traktip! Today we have some tips for you on the topic of password resets and security. We at Issuetrak understand the importance of maintaining the highest level of security possible. We take our customers’ data security very seriously on our end, and we strive to ensure they have the right tools Read More »

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Traktip – Our New Organizations Menu

It’s time for another Traktip! Our new Issuetrak 14.2 release brings major updates to organizations, allowing admins to manage each user’s memberships easily and add more as necessary. In the past, each user could only be a member of a single organization, with the option to include “additional organizations” to increase issue visibility. Now, users Read More »

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Traktip – Click to Dial Links

It’s time for another Traktip! Our Issuetrak 14.1 release brought with it a few additional enhancements to the software, including a new feature that automatically turns phone numbers in Issuetrak into clickable links! Voice Over IP or “VoIP” is a technology that allows individuals to make phone calls directly from their computer or laptop by Read More »

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Traktip – Using Bookmarks

It’s time for another Traktip! Our recent Issuetrak 14 release brought major updates to the product, including an all-new bookmarks feature! We’ve touched on some information about bookmarks in our pre-release blogs on Issuetrak 14, but we’re consolidating our how-to into a Traktip now to ensure the steps are visible to everyone who could benefit! Read More »

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Traktip – Preparing Your Site for Issuetrak 14

It’s time for another Traktip! We’ve been talking about our Issuetrak 14 update for months now, and we’re excited to announce that the release date is finally here! On-Premises customers can download the update on our Support Site, while Cloud customers will see changes reflected on May 11th, 2021. While your site will transfer seamlessly Read More »

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Traktip – Using HTML to Enhance Your Issuetrak Site

It’s time for another Traktip! Did you know that there are multiple places within Issuetrak that you can implement your own custom HTML? From the login screen to the issue submission screens, you can use HTML coding to customize the appearance and functionality of your site. The following locations in Issuetrak have HTML coding options: Read More »

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