The retail industry is responsible for 1 in 4 American jobs, according to the National Retail Federation. That’s spread across 4,185,135 retail establishments accounting for $1.6 trillion in total global domestic product in the U.S, based on NRF reporting from May 2020. With so many retail transactions occurring on a daily basis, both online and…

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Accountability is essential for any job, but certain professions require a much stricter set of standards when it comes to documenting, reporting, and following up on incidents. Many of these jobs involve ensuring the safety of the public, be it students, patients, or citizens. With lives and livelihoods on the line, it’s not enough to…

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“Issue tracking” is a general term that can hold a wide variety of meanings, depending on context. In a business context, an issue can be defined as any task or activity occurring in the course of the day’s work — from complaint management to IT help desk to scheduled building maintenance. When an issue has…

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If you work with people, sell a product, or provide a service, you likely deal with complaints, and those complaints can take many forms. While most companies have to manage complaints of some kind, certain businesses—like healthcare institutions, municipalities, educational systems, financial services companies, restaurants, and retailers—also have to consider how failing to properly handle…

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Water, gas, electric: utilities are an essential part of every home, and utility companies work around the clock ensuring that lights turn on, sinks flow, stoves operate, and more. With so many accounts for each utility provider to keep track of, organization becomes a priority. But even the most diligent company can experience slip-ups now…

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Effective transit systems keep towns and cities moving: they provide transportation to those without cars, help keep unnecessary traffic off the road, and provide an ecologically-friendly way for people to commute. However, these systems are not without their faults — mainly, their propensity for delays, which can quickly add up and throw off schedules for…

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Patient experience is a highly important consideration for healthcare providers, and even more so with people visiting doctors more frequently nowadays. Studies show that the average American visits the doctor four times a year, and that one in five people in the country end up in the ER yearly. Healthcare problems are already cause for…

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Every manufacturing organization prides itself on the quality of its products. Yet there’s always room for improvement: even the most meticulous organizations can stand to re-evaluate and refine their methods when it comes to quality control. Interested in assessing your own organization’s level of quality? The following four steps can help you identify key areas…

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It’s that time of year again: the leaves are starting to change, the pools are closing, and children are getting back onto school buses to begin the new year. With over 49 million students attending public school in America, many of whom ride the bus to and from classes each day, providing a safe and…

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You’re dedicated to giving your clients the best service possible, and that requires a simple and efficient way to collect feedback. Perhaps you’ve been relying on email to field comments up until now, but as your organization and customer base grows, you’ll soon find that using an inbox simply won’t cut it. Still, switching from…

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