Complaint Management
4 Most Common Used Car Dealership Customer Complaints
Staying on top of customer complaints is essential for dealerships when it comes to customer satisfaction and retention. These days, that’s harder than ever, with chip shortages reducing inventory, new subscription fees, and the competitive buying process creating a stressful environment for both buyers and sellers. Customers have many reasons to shop for used cars, Read More »
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5 Reasons Why Customer Feedback Is Important
All businesses that serve customers can expect to receive feedback at some point — both positive and negative. As daunting as it may be to hear feedback from clients, especially negative comments, customer feedback is for organizations — yes, even the criticism! Collecting feedback is a surefire way to find out which of your companies’ Read More »
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What Is Complaint Management and Why Do You Need It?
If you work with people, sell a product, or provide a service, you likely deal with complaints. Those complaints can take many forms: while most companies have to manage complaints of some kind, certain businesses—like healthcare institutions, municipalities, schools, financial services companies, restaurants, and retailers—also must consider how failing to properly handle a complaint could Read More »
Read More The Life Cycle of a Customer Complaint
Many organizations receive customer complaints, but not all of them have an efficient process for managing them. Some rely on disorganized tools such as email inboxes or spreadsheets to handle customer comments, which can cause complaints to sit unresolved for far too long. You don’t want issues to age with your company — better if Read More »
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Higher Education Complaint Management: 5 Signs It’s Time to Swap the Spreadsheet for Software [2021 Update]
Many universities still use spreadsheets to track complaints, from facilities problems to harassment reports. This may seem simple and cost-effective, but the reality is that spreadsheet upkeep is time consuming and far from fail-safe when it comes to tracking a large number of ongoing cases. Here’s why: A spreadsheet is a fine solution for static Read More »
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Top Issues Facing Property Managers [2021 Update]
The real estate rental market is in a constant state of flux, and given the tumultuous year we’ve been through recently, it’s not likely to settle anytime soon. The after-effects of the pandemic continue to affect the market in new and unforeseen ways. Though reports of economic recovery are optimistic, there are still many Read More »
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4 Common School Transportation Complaints
With school transportation departments shuttling hundreds of children to and from their classes each day, it’s inevitable that complaints from students, parents, and the general public may occur. Gathering feedback is important — these comments and complaints ensure that everything is working as it should and that parents and students are satisfied with the level Read More »
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5 Common Customer Complaints in Retail [2020 Update]
Need some help withcustomer complaints? Issuetrak can help! One of our product experts will get in touch with you to learn more about your business’s pain points, budget, and more. Speak with a product expert The retail industry is responsible for 1 in 4 American jobs, according to the National Retail Federation. That’s spread across Read More »
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Stress-Free Issue Tracking for High-Risk Occupations
Accountability is essential for any job, but certain professions require a much stricter set of standards when it comes to documenting, reporting, and following up on incidents. Many of these jobs involve ensuring the safety of the public, be it students, patients, or citizens. With lives and livelihoods on the line, it’s not enough to Read More »
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Three Reasons Why You Need an Issue Tracking System [2020 Update]
“Issue tracking” is a general term that can hold a wide variety of meanings, depending on context. In a business context, an issue can be defined as any task or activity occurring in the course of the day’s work — from complaint management to IT help desk to scheduled building maintenance. When an issue has Read More »
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