Complaint Management
What Is Complaint Management and Why Do You Need It?
If you work with people, sell a product, or provide a service, you likely deal with complaints. Those complaints can take many forms: while most companies have to manage complaints of some kind, certain businesses—like healthcare institutions, municipalities, schools, financial services companies, restaurants, and retailers—also must consider how failing to properly handle a complaint could Read More »
Read More The Life Cycle of a Customer Complaint
Many organizations receive customer complaints, but not all of them have an efficient process for managing them. Some rely on disorganized tools such as email inboxes or spreadsheets to handle customer comments, which can cause complaints to sit unresolved for far too long. You don’t want issues to age with your company — better if Read More »
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Higher Education Complaint Management: 5 Signs It’s Time to Swap the Spreadsheet for Software [2021 Update]
Many universities still use spreadsheets to track complaints, from facilities problems to harassment reports. This may seem simple and cost-effective, but the reality is that spreadsheet upkeep is time consuming and far from fail-safe when it comes to tracking a large number of ongoing cases. Here’s why: A spreadsheet is a fine solution for static Read More »
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Top Issues Facing Property Managers [2021 Update]
The real estate rental market is in a constant state of flux, and given the tumultuous year we’ve been through recently, it’s not likely to settle anytime soon. The after-effects of the pandemic continue to affect the market in new and unforeseen ways. Though reports of economic recovery are optimistic, there are still many Read More »
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4 Common School Transportation Complaints
With school transportation departments shuttling hundreds of children to and from their classes each day, it’s inevitable that complaints from students, parents, and the general public may occur. Gathering feedback is important — these comments and complaints ensure that everything is working as it should and that parents and students are satisfied with the level Read More »
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5 Common Customer Complaints in Retail [2020 Update]
The retail industry is responsible for 1 in 4 American jobs, according to the National Retail Federation. That’s spread across 4,185,135 retail establishments accounting for $1.6 trillion in total global domestic product in the U.S, based on NRF reporting from May 2020. With so many retail transactions occurring on a daily basis, both online and Read More »
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Stress-Free Issue Tracking for High-Risk Occupations
Accountability is essential for any job, but certain professions require a much stricter set of standards when it comes to documenting, reporting, and following up on incidents. Many of these jobs involve ensuring the safety of the public, be it students, patients, or citizens. With lives and livelihoods on the line, it’s not enough to Read More »
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Three Reasons Why You Need an Issue Tracking System [2020 Update]
“Issue tracking” is a general term that can hold a wide variety of meanings, depending on context. In a business context, an issue can be defined as any task or activity occurring in the course of the day’s work — from complaint management to IT help desk to scheduled building maintenance. When an issue has Read More »
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Issuetrak Fits the Bill for Utilities Management
Water, gas, electric: utilities are an essential part of every home, and utility companies work around the clock ensuring that lights turn on, sinks flow, stoves operate, and more. With so many accounts for each utility provider to keep track of, organization becomes a priority. But even the most diligent company can experience slip-ups now Read More »
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Complaint Management Software Helps Transit Systems Stay Safe and On Time
Effective transit systems keep towns and cities moving: they provide transportation to those without cars, help keep unnecessary traffic off the road, and provide an ecologically-friendly way for people to commute. However, these systems are not without their faults — mainly, their propensity for delays, which can quickly add up and throw off schedules for Read More »
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