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Issuetrak Blog

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Category Customer Support

Customer Support

Medium or Well Done? Getting the Best in Customer Service

What does it take to offer not just lukewarm, but grade A customer support?

August 25, 2022

Solve Customer Issues Faster with Webforms

November 5, 2021

Customer Support

5 Reasons Why Customer Feedback Is Important

All businesses that serve customers can expect to receive feedback at some point — both positive...

November 2, 2021

Customer Support

How Tech Has Shaped Customer Service for Almost 150 Years

It’s Customer Service Week, a week highlighting the importance of providing first class customer...

October 8, 2021

Software Solutions

Achieving 100% Customer Satisfaction

In July, Issuetrak’s Support Team achieved an incredible goal: 100% customer satisfaction! Ever...

August 13, 2021

Customer Support

Maintaining Strong Customer Support Despite Distance

After a long year working safely from home, Issuetrak has begun the gradual transition back into an...

July 8, 2021

Guide To Expanding Help Desk Software Across Departments

One of Issuetrak’s biggest strengths is its customizability. It’s so configurable, it can easily...

May 12, 2021

Complaint Management

Traktip - Private Notes in Incoming Email

It’s time for another Traktip! Issuetrak’s Incoming Email module (IEM) allows you to automatically...

February 18, 2021

Traktip: Automating the Issuetrak Chat Module

It’s time for another Traktip! Issuetrak already comes packed with a lot of features, but did you...

September 24, 2020

Customer Support

Issuetrak Fits the Bill for Utilities Management

April 29, 2020

Software Solutions

Support Speaks: Automation for Higher Customer Satisfaction

December 3, 2019

Customer Support

Why Customer Surveys Are Important for Your Organization

Whether your end users are customers or members of your own organization, collecting and analyzing...

October 16, 2019