Water, gas, electric: utilities are an essential part of every home, and utility companies work around the clock ensuring that lights turn on, sinks flow, stoves operate, and more. With so many accounts for each utility provider to keep track of, organization becomes a priority. But even the most diligent company can experience slip-ups now…

Read More

We are living in difficult times right now. As shops and restaurants close their doors and streets become empty, so much is uncertain. In the face of these unknowns, it is important for us to band together and be there for one another. Our communities are relying more than ever on the support of businesses’…

Read More

The Issuetrak Finance department handles a number of processes for the company, including processing transactions with customers and making administrative updates internally. With a wide span of both internal and external customers, keeping track of tasks, accounts, and daily maintenance can quickly get overwhelming. That’s why the team turns to Issuetrak to help them stay…

Read More

At Issuetrak, people matter. We wouldn’t be where we are today without the talented and experienced individuals on our team. We pride ourselves on building a community of employees who not only care deeply about the product, but who dedicate themselves to creating an exemplary experience for our customers — from implementation to ongoing support…

Read More

Whether your end users are customers or members of your own organization, collecting and analyzing feedback remains essential to providing excellent customer service. Keeping an ear open to comments not only earns your users’ trust, but it puts your team in a position to understand and manage problems all the more quickly. Running your survey…

Read More

When a customer has a complaint about your organization, picking up the phone or sending an email won’t always be their first move. It’s become more and more common for customers to go public when a problem occurs; social media and review sites like Yelp provide individuals with an enormous audience and can be used…

Read More

There’s no denying that we live in an online world. We may wake up and check our phones for emails and text messages, go to work and sit at a laptop all day, then relax with a tablet to read and browse the internet in the evening. With so many devices at our fingertips each…

Read More

Research about consumer trends and customer satisfaction abounds in today’s society. With the Internet, we now have the means to reach millions of people and gather data on all manner of topics, including customer needs and wants. And the overarching question is: what exactly do customers want? While every customer is unique, trends and studies…

Read More

The Office Coffee Company is an organization based in Gloucestershire, England, providing organizations across the UK with a highly important resource: their morning caffeination. The company sells everything that a well-stocked office break room might need: bean-to-cup coffee machines, ethically-sourced coffee beans, paperware, and filters, as well as a collection of teas, syrups, sweeteners, and…

Read More