Manage Drone Complaints Before the Takeover

Read time: 3 minutes

3 answers to why software will make your drone-dependent customers happier:

• Webforms and Incoming Email help users submit drone complaints without logging into a system.
• Automation helps employees respond to drone complaints quickly.
• Reports help you obtain metrics to study your customers’ trending complaints.

Drones Will Impact the Future of Business

No word has ever gone from weapon to toy so fast! And now drones are increasingly valuable tools beating the speed of human workers. But they're not invincible. 

With more drones come more replacement parts. More deliveries to customers. More complaints from those customers when drones go awry. 

After all, it’d be awesome to have a complaint management system ready to handle recurrent issues—like break-fix requests screaming for urgent care or angry complaints of “your drone dented my car” during an Amazon delivery—wouldn’t you agree? 

There’s no time like the present to prepare for changes ahead. There’s an easier way to manage drone complaints than trying to get through the FAA (Federal Aviation Administration). 

We’re offering hope in the form of a powerful software solution that can anticipate and triage drone complaints before they become issues. 

Are you ready for the 4th age of digital industrialization? 

Can Software Manage Feedback Better than a Human Can?

Buuut, you may ask, how does pitting one piece of tech against another in the gladiator ring help your business out? (Gladiator combat sounds too human of a solution to me, too.) 

We’ve got not one but three answers to why software will make your drone-dependent customers happier:

• Webforms and IEM help users submit drone complaints without logging into a system.
• Automation helps employees respond to drone complaints quickly.
• Reports help you obtain metrics to study your customers’ trending complaints.

What To Expect from Drone Dependency

The number of companies using drones for transport is rising, including honchos like UPS, Volkswagon, Zipline, and the federally credentialed air-taxi company Joby Aviation.

The use of these drones isn’t limited to inanimate packages for much longer. Soon, drones will support the transport of much larger lifts in the air—with people as passengers. 

We’ve all heard about the notorious and perhaps fatalistic Amazon drone-delivery crash crushing Jeff Bezos’ dreams.

Are the stakes as high as the advantages? The instant gratification and increasing use of drones will statistically incur greater market demand. 

Not to be the voice of doom (think of us more as the voice of caution at your shoulder), but that demand brings more accidents and repairs—and a surge at your IT help and support desks. 

Our team may be humble, so I’ll own up on their behalf: we do a pretty excellent job anticipating our partners’ concerns about speeding up their customer service. We’ve spent 18 years figuring out how our software can make business better…

3 Measures You Can Implement NOW to Preempt Disaster

Webforms and IEM (Incoming Email) will Transform your Data Collection Process.

With Webforms and IEM (Incoming Email), users can submit complaints without logging into a system. Webforms can live on your site or even directly on your homepage, giving your customers the satisfaction of easy access and giving you all the information you need from the get-go.

IEM converts any complaint automatically from an email into an issue ticket. IEM integrates all complaints into one easy-to-navigate system, relieving your response team from sifting through spam or long email threads. IEM also reduces the risk of missing out on customer complaints that otherwise might get overlooked. 

Start Automating Now.

Automations are the industrial 4th age’s bread and butter. That buzz on your device takes between 1 and 5 seconds from “sent” to “received”. What does that mean for escalating issues at work?

Employees are notified of an issue instantly and can respond to complaints quickly. Automations hand over the case at the appropriate phase to each expert in your resolution process. 

Everyone will hit their benchmarks and deadlines as instantly as notifications come in. And your customers will give you the customer support ratings you’ve been yearning for to stand apart from your competition.

Start Addressing Trends with the Right Reporting Metrics.

If automation is the bread and butter, then Reports are the protein on your plate. Easy data visualization of reports supplies your most-needed metrics so you can study what most of your complaints entail. Reports give you the ammo for future planning because you’ll quickly see trends of where you excel, where you’re going wrong, and what you can do right.
 

You can keep doing things the way you’re doing, of course. We’ll be there for you no matter what. 

But if you are an innovative, future-focused company, consider a complaint management platform that handles problems before they become your apocalyptic downfall. 

Join hundreds of other companies that preempt potential technological mishaps and have a fast rebound in their disaster recovery process.