Business Challenge
Evergreen Bank Group is a locally owned and managed, full service Illinois State chartered commercial bank with over $800 million in assets. They are dedicated to being the best community bank, meeting the diverse financial needs of individuals, businesses and non-profit organizations in the marketplace they serve. They focus on the relationships built with their clients and communities by being professional and highly responsive to personal and business needs.
As with any financial institution, audits are a part of daily life, and any audit findings have to be either resolved or changes implemented. Along with audits are periodic exams with results that have follow up action items.
Romana Ottolino, Compliance & Legal Assistant, is responsible for supporting those teams, as well as the CEO, CFO, and executive team. Her responsibilities include monitoring internal collection messages, responding to levies and subpoenas, as well as putting together monthly board packets.
Ottolino and her team were using email and spreadsheets, but found that they were not efficiently tracking the resolutions to their exams and audits. They found it difficult to search on their past issues, and even track work on current issues. “It was hard to read and work in a spreadsheet with hundreds of fields,” said Ottolino.
Solution
Evergreen Bank Group chose Issuetrak for their issue tracking needs after reviewing a handful of other solutions. Issuetrak gave them an easy to use solution that was customizable, and had the right set of flexible features at the best cost. According to Ottolino, “[Issuetrak] checked all the boxes we needed, and fit great within our budget, especially for all the benefits.”
While Ottolino wasn’t involved in the initial deployment, she was quickly trained by working with Issuetrak’s Professional Services team. “The training was easy and thorough. The representative answered all my questions and was very patient,” said Ottolino.
”Support and Customer Service excels past any expectations. Everyone is so pleasant and helpful. If only more places had customer service like this, the world would be a better place!”
-Romana Ottolino, Compliance & Legal Assistant
Benefits
Since implementing Issuetrak, Evergreen Bank Group has seen time saving as a major benefit. Issues are easier to find and work with now that they’re not using an unwieldy spreadsheet.
Issuetrak has also given them new opportunities to innovate their tracking mechanisms. They are expanding their usage to compliance training across all departments, and asset tracking for their motorsports division. “It’s because Issuetrak is so customizable and versatile,” said Ottolino.
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