Why Issuetrak? What Makes Us Different?

You’ve been tasked to find the best help desk software at the right price for your company. That’s a lot of pressure to put on one person or even a team of people. What if you choose the wrong one? What if it’s a waste of time? 

According to Customer Service Manager Magazine, 44% of businesses agreed that outdated customer service processes were a hindrance to their help desk agents’ ability to deliver high-quality service. Furthermore, 86% of service teams attribute increased productivity to having help desk systems in place.

So, breathe a sigh of relief because other IT professionals have been in your shoes. People we talk to every day. Here are five reasons why our customers choose Issuetrak:

  1. Unlimited, empowered free users
  2. Unparalleled Technical Support
  3. Your choice: Cloud or on-premises deployment
  4. A dedicated account manager
  5. Tier-free, straightforward pricing

Why do IT help desks choose Issuetrak?

Unlimited, Empowered Free Users

Most help desk software vendors allow users to submit tickets for free, but that’s it. The permissions end there. This type of user can go by many different names depending on who you ask: viewer, submitter, requester, etc. Issuetrak’s free users, however, can be granted up to 50 different permissions including closing tickets. Your manager who only wants to look at the dashboard and reports? Free. Other departments need to complete tasks associated with the ticket? Free. 

Maximize the strength of your licensed agents (and your budget)

Download a copy of our Empowered Free User Permissions guide to see how you can leverage the power of free users for the greatest ROI!


Unparalleled Technical Support

According to Walker, an experience management firm, customer experience is becoming the top differentiator in the market, not pricing or product quality. Here is what a few customers have told us about their experience as an Issuetrak customer:

“I'm on my third organization in my IT career, and I've made sure to carry Issuetrak along with me.” IT Operations Manager, nonprofit


“I know what excellent support is, and you guys have nailed it every time I've contacted you.” IT Manager, aerospace manufacturer


"Hands down the best technical support team I have encountered." Information Technology Director, higher education

With customer satisfaction scores consistently above 98% and calls answered in seconds, you can't beat it.

Deploy your way: Cloud or on-premises

While other providers like Spiceworks and Jira are discontinuing their on-premises services, it is here to stay at Issuetrak. 

The Cloud is great for many businesses, but it might not be the right fit for yours. That’s why it’s important to weigh both options. For that reason, Issuetrak continues to offer the same software and the same features for both deployment options.  

How does Issuetrak stack up against other help desk solutions?

Read how we compare to Jira and other competitors on our blog!


A Dedicated Account Manager

When considering the right help desk software for your business, your relationship with your account manager (or lack thereof) can shape your entire experience with the vendor.

From day one at Issuetrak, you're paired with an account manager dedicated to your success, all at no extra charge. From your first discovery call to implementation and beyond, you’ll have one person you can count on as your Issuetrak advocate. 

See: Top 5 Traits to Look for in a Good Account Manager

Tier-free Pricing

Most vendors are not transparent about their pricing and only share it in exchange for your email. When they do share their pricing, it can be tempting to opt for the cheapest tier. Slowly but surely, you’ll likely end up at a higher tier when it comes time to sign the dotted line.

With us, our pricing is out in the open 24/7. You’ll get everything you need and expect from a robust help desk software application at a fair, transparent price (with unlimited technical support included). No more comparing pricing tiers and bundles. There are no hoops to jump through or comparison lists to write.  

Save time, money, and heartburn with straightforward pricing starting at $69 per agent/month for Cloud deployment.


There are countless options when it comes to help desk software solutions. Our team of experts continuously separates our software from the pack through our one-of-a-kind empowered free users, unrivaled technical support, and customer service while bundling all your must-have features into one fair price. We do this because we aim to be a business that we’d do business with ourselves. 

If you’ve made it this far, you’re ready for the next step. Click the button below to request your 15-minute call with one of our experts and experience the Issuetrak advantage for yourself.

Connect with an Issuetrak Expert

Topics from this blog: Help Desk Issuetrak