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  • Help Desk

    Artboard 1

    Keep track of every issue that comes in and utilize powerful automations to manage them.

    Learn More
    call-center All about Help Desk

    Intuitive help desk software should bolster your operations. Learn more about how to optimize your help desk.

    Ticket Creation
    mutli-channel Multi-channel Submission

    Create issues from direct submission, email, webforms, chats, and more.

    Automation
    tasks-1 Workflows and Tasks

    Ensure consistency and quality of support through powerful automations and tasking.

    Business Intelligence
    reporting Business Analytics and Reporting

    Fully understand the scope of your issues and visualize the health of your help desk operations.

    Knowledge Management
    library Knowledge Base

    The perfect way to keep track of complicated steps and procedures for your help desk agents.

    Customer Feedback
    survey Surveys

    Find out how well you're taking care of your customers through Surveys.

    Featured

    White Paper: How to Select Help Desk Software

    Infographic: Master Your Help Desk

    White Paper: Getting Started with Issuetrak

    White Paper: Change Control

  • Customer Support

    Artboard 2

    Experience the very best in customer support and handle issues with speed and accuracy.

    Learn More
    customer support All about Customer Support

    Good software should get out of the way so you can provide the best customer support possible. Learn more.

    Documentation
    text-box Notes and updates

    Automatically convert emails into support requests or add update notes to existing requests. 

    Transparency
    notification-bell Keep in the loop
    Use substatuses so every team member gets a bird’s eye view of who’s handling what.
    Business Support
    sla Manage SLAs

    Enforce your team’s SLAs to ensure that no customer problem goes unresolved for too long.

    Implementation
    settings Easy setup

    Intuitive and robust configuration options allows Issuetrak to adapt to your business.

    Automation
    automation Keep work flowing

    Do the heavy lifting through workflows and tasks so you can focus on your customers.

    Featured

    Infographic: Deliver The Best Customer Support

    White Paper: How to Select Customer Service Software

    White Paper: Getting Started with Issuetrak

  • Complaint Management

    Artboard 2 copy

    It'll be easy to keep your customers happy by organizing and automating your complaint resolution processes.

    Learn More
    complaint management All about complaint management

    See how you can take control of the flow of complaints and responses.

    Submit from anywhere
    mutli-channel Multi-channel complaint submission

    No matter where they are, customers love telling you like it is. Take phone calls, emails, or webform submissions and turn them into manageable requests.

    Customizable
    layout Custom Forms and Fields

    Ensure timely resolutions be requesting the information you need on your complaint forms.

    Implementation
    settings Easy Setup and Maintenance

    Have your site ready to receive complaints in no time, or let us help you get there even faster.

    Flexible
    scalable Expandable use cases

    Save money by using your site for a variety of use cases, from Complaint Management, Change Management, Facilities Management, and more.

    No Barriers
    notification-bell Full transparency

    Everyone likes being in the know. From notifications to substatus updates, keep customers and employees abreast of what's going on with every request.

    Featured

    Infographic: Optimize Your Customer Feedback

    Infographic: Life Cycle of a Complaint

    White Paper: Getting Started with Issuetrak

  • Issuetrak 15.9 is here!
Issuetrak 15.9 is here!
  • Features

    Learn More

    demo

    Get a demo

    Did you find everything you need? Speak with one of our product experts to see Issuetrak in action.

    issuetrak-logo2

    Our Product

    Learn more about all the features of our product.

     

    product-roadmap

    Product Roadmap

    See where the product is headed and what features are on the horizon. 

    Help Desk Features

    issuehub

    Issue Hub

    A one-stop hub to view, manage, and update issues with the click of a button.

    incoming email

    Incoming Email Processing

    Set up Issuetrak to monitor your inbox and create new issues. 

    tasks

    Task Assignments

    Use tasks to collaborate on issues and ensure consistency of process.

    assignment

    Round Robin Issue Assignment

    Spread issues across a designated group of users.

    library

    Knowledge Base

    Keep track of important information for your users and admins.

    assets

    Asset Management

    Manage hardware and software information and maintenance, keep software licensing updated, and more.

    See more features

    Integrations

    application

    Issuetrak API

    2022-08-23 16_17_46-Downloadable Assets from Brand Site - Google Drive and 7 more pages - Work - Mic

    Zapier

    pop-up

    Webforms

    comment

    Chat

    lockup_ic_Analytics_horiz_272px_clr

    Google Analytics

    gmail

    Gmail

    password

    Identity Management

    See more Integrations
  • Solutions

    By Size

    start-up

    Start-ups

    Establish best-practices and workflows from the start.

    smbusiness

    Small/Medium

    Keep issues from slipping through the cracks as your business evolves.

    enterprise

    Enterprise

    Use recurring and scheduled issues to stay proactive even as new issues poor in.

    By Industry

    IT

    Information Technology

    Intuitive help desk software that provides a cohesive system for resolving your tickets.

    education

    Education

    Track issues with the school's network, computer labs, and education software platforms.

    healthcare

    Healthcare

    Keep hospital operations flowing smoothly and rapidly respond to issues as they come in.

    manufacturing

    Manufacturing

    Stay on top of software licensing for engineering platforms and more.

    telecom

    Telecom

    Manage the extensive network and IT infrastructure of the organization.

    non-profit

    Nonprofit

    Keep donors and employees happy through easy help desk ticket tracking and progress notifications.

    Other Use Cases

    toolbox2

    Facilities Management

    loupe

    Issue Tracking

    shuffle

    Change Management

    umbrella

    Crisis Management

    We also have integrations!
  • Pricing
  • Resources

    Resources

    resource library

    Resource Library

    A repository of information for all things Issuetrak.

    blog

    Blog

    From product deep dives to think pieces on various industries, we offer our thoughts on a variety of topics.

    customer stories

    Customer Stories

    Interviews and highlights of how some of our customers thrive.

    help desk-1

    Support

    Get in touch with our top-tier support team.

    webinars

    Webinars

    Review past webinars and learn about what's coming next.

    training

    Training

    Learn new and exciting ways to take advantage of everything Issuetrak has to offer.

    Featured

    Infographic

    Hospital Complaint and Process Management

    See more
    Infographic

    Optimize Your Customer Feedback Process

    Download now
    Issuetrak 15.0

    Untangle Your Tech Stack with Zapier + Issuetrak

    Learn more
    See more in our library
  • Company
    issuetrak-logo2

    About Us

    job-offer

    Careers

    respect

    Community

    new-email

    Contact

    blog

    Press

Get a demo
← Main
← Back
Get a demo
  • Features

    Learn More

    phone-call

    Speak with a Product Expert

    Speak with one of our product experts to learn more about the product, see a demo, or request an evaluation site for a more hands-on experience.

    issuetrak-logo2

    Our Product

    Learn even more about Issuetrak's features.

    product-roadmap

    Product Roadmap

    See where the product is headed and what features are on the horizon. 

    Customer Support Features

    incoming email

    Incoming Email

    Turn emails into issues automatically

    form

    Webforms

    Allow users to create issues via a webform.

    survey-1

    Surveys

    Collect feedback and customer information via surveys.

    browser

    Issue Substatus

    Keep track of all your issues' statuses and build powerful automations around them.

    sla

    SLAs

    Ensure the quality of your support and adherence to business rules via SLAs.

    notification-bell

    Notifications

    Keep your customers informed of an issue's progress every step of the way.

    See more features

    Integrations

    application

    Issuetrak API

    2022-08-23 16_17_46-Downloadable Assets from Brand Site - Google Drive and 7 more pages - Work - Mic

    Zapier

    pop-up

    Webforms

    comment

    Chat

    lockup_ic_Analytics_horiz_272px_clr

    Google Analytics

    gmail

    Gmail

    password

    Identity Management

    See more Integrations
  • Solutions

    By Size

    start-up

    Start-ups

    Make customer support a foundational pillar.

    smbusiness

    Small/Medium

    Take advantage of software that grows with your business.

    enterprise

    Enterprise

    Keep your customers happy by focusing on what's allowed your organization to thrive.

    By Industry

    b2b-1

    B2B

    Track vendor inquires, complaints, and requests for support.

    education

    Higher Education

    Support students and track issues across campuses, dorms, or individual classrooms.

    shopping-cart

    Retail

    Keep your stores up and running and keep an eye on areas of concern.

    manufacturing

    Manufacturing

    Track product requests and support requests on parts and services.

    non-profit

    Nonprofit

    Keep staff and donors updated as support requests are processed and resolved.

    Featured Articles

    frying-pan

    Medium or Well Done?

    good-review

    Feedback Is Important

    b2b

    B2B Customer Support

    Read more
  • Pricing
  • Resources

    Resources

    resource library

    Resource Library

    A repository of information for all things Issuetrak.

    blog

    Blog

    From product deep dives to think pieces on various industries, we offer our thoughts on a variety of topics.

    customer stories

    Customer Stories

    Interviews and highlights of how some of our customers thrive.

    help desk-1

    Support

    Get in touch with our top-tier support team.

    webinars

    Webinars

    Review past webinars and learn about what's coming next.

    training

    Training

    Learn new and exciting ways to take advantage of everything Issuetrak has to offer.

    Featured

    Infographic

    Hospital Complaint and Process Management

    See more
    Infographic

    Optimize Your Customer Feedback Process

    Download now
    Issuetrak 15.0

    Untangle Your Tech Stack with Zapier + Issuetrak

    Learn more
    See more in our library
  • Company
    issuetrak-logo2

    About Us

    job-offer

    Careers

    respect

    Community

    new-email

    Contact

    blog

    Press

Get a demo
← Main
← Back
Get a demo
  • Features

    Learn More

    phone-call

    Speak with a Product Expert

    Speak with one of our product experts to learn more about the product, see a demo, or request an evaluation site for a more hands-on experience.

    issuetrak-logo2

    Our Product

    Learn even more about Issuetrak's features.

    product-roadmap

    Product Roadmap

    See where the product is headed and what features are on the horizon. 

    Customer Support Features

    incoming email

    Incoming Email

    Turn emails into issues automatically

    form

    Webforms

    Allow users to create issues via a webform.

    survey-1

    Surveys

    Collect feedback and customer information via surveys.

    browser

    Issue Substatus

    Keep track of all your issues' statuses and build powerful automations around them.

    sla

    SLAs

    Ensure the quality of your support and adherence to business rules via SLAs.

    notification-bell

    Notifications

    Keep your customers informed of an issue's progress every step of the way.

    See more features

    Integrations

    application

    Issuetrak API

    2022-08-23 16_17_46-Downloadable Assets from Brand Site - Google Drive and 7 more pages - Work - Mic

    Zapier

    pop-up

    Webforms

    comment

    Chat

    lockup_ic_Analytics_horiz_272px_clr

    Google Analytics

    gmail

    Gmail

    password

    Identity Management

    See more Integrations
  • Solutions

    By Size

    start-up

    Start-Ups

    Get ahead of the complaints from the jump.

    smbusiness

    Small/Medium

    Use complaints to help fuel improvements and growth.

    enterprise

    Enterprise

    Maintain your complaint management process as you take on the next challenge.

    By Industry

    capitol

    Municipalities

    Track complaints and request from citizens, visitors, and employees.

    bank

    Finance

    Stay on top of regulatory requirements for managing complaints and CFPB compliance.

    shopping-cart

    Retail

    Keep your stores up and running and keep an eye on areas of concern.

    food-box

    Food Service

    Keep customers coming back by addressing complaints with food, service, and dining spaces.

    shopping-cart

    Retail

    Track customer thoughts regarding your storefronts, employees, and product quality.

    Featured Articles

    survey-1

    Receiving complaints

    subway

    Transit complaints

    burden

    Patient complaints

    Read more
  • Pricing
  • Resources

    Resources

    resource library

    Resource Library

    A repository of information for all things Issuetrak.

    blog

    Blog

    From product deep dives to think pieces on various industries, we offer our thoughts on a variety of topics.

    customer stories

    Customer Stories

    Interviews and highlights of how some of our customers thrive.

    help desk-1

    Support

    Get in touch with our top-tier support team.

    webinars

    Webinars

    Review past webinars and learn about what's coming next.

    training

    Training

    Learn new and exciting ways to take advantage of everything Issuetrak has to offer.

    Featured

    Infographic

    Hospital Complaint and Process Management

    See more
    Infographic

    Optimize Your Customer Feedback Process

    Download now
    Issuetrak 15.0

    Untangle Your Tech Stack with Zapier + Issuetrak

    Learn more
    See more in our library
  • Company
    issuetrak-logo2

    About Us

    job-offer

    Careers

    respect

    Community

    new-email

    Contact

    blog

    Press

Get a demo
← Main
← Back
Get a demo
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5 Common Patient Complaints in Healthcare

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Winter STARs Burn Brighter: January 2023 Staff Recognition

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The Key to Clearing Your Ticket Requests: Webforms

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Ping! Automated Notifications Help Solve Issues While You Sleep

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