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How Tech Has Shaped Customer Service for Almost 150 Years

It’s Customer Service Week, a week highlighting the importance of providing first class customer service and celebrating the people who make that service possible for organizations every day. In honor of the occasion, we’re taking a look back in time to explore the history of the industry we call “customer service” today — where it Read More »

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What You Need to Know About GDPR

The European Union’s General Data Protection Regulation, better known as “GDPR,” has caused waves throughout the international business community for the past year or so. While data privacy and security guidelines are nothing new – the healthcare and financial services sectors, among industries, have dealt with them for years – GDPR is a completely different Read More »

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Does Your Vendor Have Your Back?

“The support I received was second to none. Courteous, efficient, knowledgeable, and most importantly, my issue was resolved!” Any company would be thrilled to get that in a review. It means their support team has gone above and beyond just solving the issue. They’ve impressed their customer enough for them to leave a review, and Read More »

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Issuetrak Celebrates 25 Years

Everyone loves a good celebration and here at Issuetrak we have a great reason to celebrate. This December, we’re turning 25! From our humble beginnings as a custom software development company, we’ve grown to support over 2,000 teams in 36 countries around the world. Our customers use Issuetrak to handle their complaint management, workflow processes, Read More »

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Using Issuetrak to Meet Your Compliance Needs

We previously discussed how there are certain necessities to take into account with compliance tracking. Each industry has their own set of standards and requirements. Whether you’re tracking complaints, audit findings, or other regulatory standards, it helps to have a software program in place to manage those items. Here’s how Issuetrak can help: Ease of Read More »

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Issuetrak’s Strategic Partnership with AWS

embracing a bright future Issuetrak is excited to announce our new strategic partnership with Amazon Web Services (AWS). The new AWS infrastructure will allow Issuetrak to provide our customers with improved levels of security, availability, and performance. It will also enable us to continuously deploy new features to our customers. We will be moving our Read More »

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Issuetrak Masters the FrontRunners Quadrant

We are thrilled to announce that Issuetrak was included in the Masters portion of the FrontRunners Quadrant for Help Desk Software for January 2017! When making any kind of purchase decision, as part of your research, you will almost inevitably check the reviews for that product. It doesn’t matter what type of product it is, Read More »

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