Fast, dependable software for uncertain times. 

Unprecedented doesn't have to mean overwhelmed. Get online and operational with Issuetrak in less than 24 hours.

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Tired of constant chaos?

The last two years have put a lot of strain on our schools, businesses, and communities. We all had to learn as we went, but now we know what works. Conquer any crisis that comes your way with tools that control the chaos in any industry or department: streamlined workflows, auto assignment, custom forms, and more. 

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We're here to help.

Your customers are relying on you more than ever to get them the help they need in a timely manner. With the situation changing daily, workloads growing, and companies moving online, we want to help your team stay organized and responsive in the face of chaos.

  • Get your team online quickly and centralize your information
  • Communicate easily with teammates, even while working remotely
  • Respond quickly to customers / staff as soon as they make a request
  • Work faster with automation tools and assigned tasks
  • Track progress immediately with dashboards and summary reports

Crisis response command center

Issuetrak provides tools that streamline and expedite the entire process for everyone on your team.

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Task Manager

Kick off complex, branching workflows with ease. Issuetrak assigns tasks to specific people, and checks off completed steps - automatically.

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Compliance control

Help ensure compliance by managing all requests for information in one application. View updated reports, access archives, and document every piece of the crisis response process.

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Auto assignment

Automatically assign requests and tasks to individuals and groups to streamline the change request process.

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Custom forms

Create custom forms and templates using your preferred terms. Unlimited user-defined fields let you tailor requests to your needs.

Our 24-hour website commitment

During a crisis, we know you need to get your team moving as quickly as possible. That’s why we offer a 24-hour response team to help you get Issuetrak up and running as soon as you need it.

Our 24-hour commitment:

  • Reach out to our 24-hour response team
  • Discuss your needs with one of our product experts
  • Get your Issuetrak up and running the same day you need it
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Extra tools make implementation even easier

In addition to all of our included features, here are a couple other things we're proud of!

  • Tailor your site to your needs: add industry vocabulary, branding, and more, immediately or as you have the bandwidth. Our team can help you make changes or you can do it yourself -- no coding experience required.

  • We built Issuetrak to cover more ground than the average software solution. Whether you're looking for a ticketing platform to field IT requests, a database to organize customer complaints, a finance tool to document expenses, or all of the above, Issuetrak can handle it.

Plus, everything else you need from great crisis management software

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Same-day setup


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Multi-channel issue submission
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Easy set-up and maintenance
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Regular product updates
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Robust reporting tools
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Accounts payable
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Work requests
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Tech support
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Customer service
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Complaint management

 

Don't just take our word for it.

FEATURED CUSTOMER STORY

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Loudon County Public Schools

Read the customer story

“When folks really have an issue, they want to see it sent as soon as possible. [Now] anyone can wake up at 2 a.m. and tell us how we’re doing. We’re offering a 24-hour service that helps us stay on top of what the community wants.”

Jean Marie Ciaci, Transportation Operations Specialist

Be prepared for what comes next.

Speak with a product expert