No confusing tiers.
No complicated math.

We're tired of giant tables full of endless restrictions and paywalled features, aren't you?

Keep it simple: Choose your hosting type, then choose your subscription. Refreshing, don't you think?


Cloud starting at


per agent/month, billed annually

A system in the cloud

  1. We host Issuetrak for you
  2. Easy and fast setup in a secure environment
  3. Automatic, no-stress software updates
  4. Expert maintenance included

On-Premise starting at


per agent, billed once

A system on your own servers

  1. Issuetrak on your own managed servers
  2. Full control over security, connectivity, and data
  3. Choose when to update your software
  4. Expert support is available if you want it

Heard enough?

Have more questions?

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Our standard is what everybody else calls premium.

Tired of confusing tiers of features? Our standard offering includes everything except our six optional extras, and gives you full control.

You’ll get a dedicated account manager, and our in-house, industry-leading customer support and implementation teams will go above and beyond to fit Issuetrak to your needs.

  • Choose between on-premise or in the cloud.
  • Get unlimited free end users, with more than 50 free permissions available, controlled by your admins.
  • We offer product updates every 45 days or less, on average.
  • Our at-a-glance dashboards and automated reports will give you the tools to make data-driven decisions — and make you your boss’ favorite.

We make implementation easy.

All the help you want

The Issuetrak Maintenance Plus package provides on-premise customers with world-class technical support and access to software updates, with unlimited calls, emails, and support tickets. This package is included for each customer’s first year.

Get more for free

Picture this: Unlimited free users with more than 50 permissions, including:

  • completing tasks
  • editing and closing issues
  • receiving issue status change notifications by email
  • and more - and your administrators control which permissions you give.
man sitting with laptop
"Issuetrak has really created a great opportunity for our company to automate our workflow without the huge expense of an enterprise database system.”
-Jeanine Cepon-Geier, Business Process Analyst, BakerRipley


With Cloud hosting, we handle the details! No need to worry about maintaining physical servers, managing your site’s security, or manually updating your software. Your Cloud site can be up and running in as little as 24 hours with everything you need to get started managing issues.

Businessman hand working with a Cloud Computing diagram on the new computer interface as concept
Businessman selecting a futuristic padlock with a data center on the background



Need more precise control over your information? No problem! Install Issuetrak on your servers and securely control your software on your schedule. Directly access data tables, upload and retrieve data using our API, and more.


No need to compare, you'll get it all

  • Unlimited issues
  • Mass issue handling
  • Issue auto assignment
  • Substatus rules
  • Dedicated account manager
  • Round robin issue assignment
  • Custom issue forms
  • Global issues
  • Scheduled issues
  • Custom themes
  • White labeling
  • 24/7 in-house phone, email, and chat support

Need a little something extra?

Expand the power of your Issuetrak site, and never pay for an extra feature you don’t need — these options are offered a la carte.


Active Directory

Add, authenticate, and maintain your user base with our ADFS and Azure AD integrations.

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Asset Management

Maintain accurate records and worry-free compliance, track ownership, and more!



Collect results online and analyze the results automatically within Issuetrak.



Communicate quickly and easily through our integrated client



Manage your team’s accounting and export invoice data with the click of a button!



Collect info easily with standard or custom online forms that push data directly to Issuetrak for you.

Frequently Asked Questions

Got more questions? We've got answers.

Ready to see how Issuetrak can make your work less frustrating?

Speak with a product expert