No confusing tiers. No complicated math.

We're tired of giant tables full of endless restrictions and paywalled features, aren't you?

Keep it simple: Choose your hosting type, then choose your subscription.

24/7 support? Included. Unlimited users with permission to submit, edit, and close issues, plus much more? Included.

Refreshing, don't you think?

What type of solution do you need?

Cloud starting at

$59

per agent/month billed annually

A system in the cloud

✓ We host Issuetrak for you

✓ Easy and fast setup in a secure environment

✓ Automatic, no-stress software updates

✓ Expert maintenance included

On-Premise starting at

$950

per agent, one time

A system on your own servers

✓ Issuetrak on your own managed servers

✓ Full control over security, connectivity, and data

✓ Choose when to update your software

✓ Expert support is available if you need it

Take your pick. Either way, you can't go wrong.

We don't restrict features based on which version of Issuetrak you choose.

What our customers are saying

Virginia Department of General Services Logo

Issuetrak is one of our favorite vendors...as far as technical and customer support — Issuetrak rules!


Marion Lancaster
Virginia Department of General Services

Farmers State Bank logo

We are extremely pleased with Issuetrak! Our employees have found it simple to use and love receiving email messages regarding issue status.


Lisa Beck
Farmers State Bank

Baker Ripley Logo

Issuetrak has really created a great opportunity for our company to automate our workflow.


Jeanine Cepon-Geier
BakerRipley

Try Issuetrak Cloud

With Cloud hosting, we handle the details! No need to worry about maintaining physical servers, managing your site’s security, or manually updating your software. Your Cloud site can be up and running in as little as 24 hours with everything you need to get started managing issues.

Starting at $59 per agent/month

No need to compare, you’ll get it all

✓ Unlimited Issues

✓ Custom Issue Forms

✓ Mass Issue Handling

✓ Global Issues

✓ Issue Auto Assignment

✓ Scheduled Issues

✓ Substatus Rules

✓ Round Robin Issue Assignment

✓ Custom Site Theming

✓ Site White-Labeling

✓ Dedicated Account Managers

✓ 24/7 Phone, Email, and Chat Support

Try Issuetrak On-Premise

Need more precise control over your Issuetrak instance? No problem! Install Issuetrak on your servers and securely control your software on your schedule. Directly access data tables, upload and retrieve data using our API, and more.

Starting at $950 per agent, one time

No need to compare, you’ll get it all

✓ Unlimited Issues

✓ Custom Issue Forms

✓ Mass Issue Handling

✓ Global Issues

✓ Issue Auto Assignment

✓ Scheduled Issues

✓ Substatus Rules

✓ Round Robin Issue Assignment

✓ Custom Site Theming

✓ Site White-Labeling

✓ Dedicated Account Managers

✓ 24/7 Phone, Email, and Chat Support

The solution shouldn't be more painful than the problem.
We make implementation easy.

Get more for free

Picture this: Unlimited free users with over 50 permissions, including

  • completing tasks
  • editing and closing issues
  • receiving issue status change notifications by email
  • and more - and your administrators control which permissions you give.
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All the help you want

The Issuetrak Maintenance Plus package provides on-premise customers with world-class technical support and access to software updates, with unlimited calls, emails, and support tickets. This package is included for each customer’s first year.

Need a little something extra?

Expand the power of your Issuetrak site!

  • Add, authenticate, and maintain your user base with our Active Directory integration
  • Maintain accurate records and worry-free compliance, track ownership, and more with our Asset Management tools
  • Generate online surveys and collect and analyze the results automatically within Issuetrak
  • Communicate quickly and easily through an integrated chat client
  • Manage your team’s billing and export invoice data with the click of a button
  • Create custom webforms that push data directly to your Issuetrak site
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Frequently Asked Questions

Have questions? We have answers.

Solve your issues in one worry-free place.