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Options for every budget

Every organization has unique challenges to solve. Our pricing plans allow you to select an option that best suits your needs.

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Team

Agent-only plan

$26 $283 /per agent /per agent
MOST POPULAR

Support

Agents + free unlimited users 

$77 $850 /per agent /per agent

5 agent minimum on all Team plans.

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Team

Agent-only plan

$155 $206 /per agent /per agent, one time

Support

Agents + free unlimited users

$464 $1028 /per agent /per agent, one time

5 agent minimum on all Team plans.

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agents

AGENTS: YOU NEED FEWER THAN YOU THINK


An agent is any person who receives and handles support requests, and/or administers your site. Our pricing plans are per agent, with no other limits on the number of issues, requests, reports, technical support, storage, or anything else.


  So how do you determine which plan is best for you?

Team vs Support - which plan is right for me?

It all boils down to this: does everyone that accesses your site need the power to own and assign issues?


Team
Support
  • With Team, access to Issuetrak is restricted to those with an agent license. There is no concept of end user or viewer - everyone is an agent and is empowered to own, assign, and manage issues.
  • With Support, only agents require a license - everyone else is free. End users, light agents, customers, staff, viewers - anyone you want can log into your site and create issues or add notes.
  • If you'll only ever need the same five people to log into your site, then a Team plan is the perfect (and most affordable) option for you. 
  • With a Support plan, you don't have to predict how many end users might access your site since they're all free and you can create as many of them as you need.
power

 

The true power of unlimited free users

Despite being non-agents, our unlimited free users are incredibly powerful. Only a few permissions set them apart from Agents, and with over 50 permissions available, you'll likely need fewer agents than you think.
 

 

See just how little our users differ from agents 

( H O V E R )

Feature
Free Users
Agents
Create issues
Update existing issues
Assign, receive and complete tasks
Run reports, view dashboards, and interact with the Issue Hub
Manage the KB, including creating KB articles and categories
Access custom record tables
Access and manage add-ons, including surveys, billing, etc.
Assign and receive issues  
Submit issues on behalf of others  

Best-in-class features

After choosing the right license model for your organization, you need to consider whether you plan to let us host your site in our Cloud or self-host On-Premises. Fortunately, all of our plans and deployment options come with the same, powerhouse features.

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supported industries

  24/7 phone, chat, and email support

  Custom forms and form templates

  Unlimited issues

  Task management

  Omnichannel issue submission

  Notifications

  Mass issue handling

  Reporting

  Issue automations and workflows

  Dashboards

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Sit back, relax, and let us host Issuetrak for you. Automatic software updates with expert maintenance included.

BENEFITS:
Automatic updates
Enhanced security
Guaranteed uptime
Guaranteed performance
Custom URL (TLS/SSL)
Test site sandbox environment
US / Canada hosting
SOC2 Certified
And More...
 
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Our software on your own managed servers gives you full control over security, connectivity, and data.

BENEFITS:
Perpetual or Annual licenses available
You control the servers in your own environment
Scale the servers hosting Issuetrak to your needs
Perform maintenance and upgrades on your own schedule
Security and control of your data
And More...
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All the benefits of standard cloud plus full oversight of environment configurations. Want your own dedicated server? A fully private cloud? You've got it. 

BENEFITS:
ALL Cloud Features
Dedicated Server
Dedicated hosting for private cloud services
Domain and IP restrictions
Choose your data center based on geographic location
Migration assistance
Built to your security and compliance needs
Fees apply - contact for a quote
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Available for every deployment type, our add-ons take Issuetrak to the next level and offer tailored and extensible capabilities for any product usage.

ADD-ONS:
Asset Management
Billing
Chat
Identity Management / SSO
Surveys
Webforms
Pricing Varies - speak with a product expert to learn more

"Issuetrak support has ALWAYS been prompt in answering the phone and knowledgeable about their job in providing excellent support. I have never had to leave a voicemail and the support team has always been kind and patient with me. Thank you all."

- Rita Portz, General Manager Operations

Ready to take the next step?

Whether you like to go off on your own and test things out for yourself or participate in a guided tour with a subject matter expert, Issuetrak is ready to meet you where you are.

Our 14-day Free Trial is easy to setup - all you need to do is click the button, complete a small form, and answer our confirmation call to get started.

If you'd like to schedule a demonstration and speak directly with one of our experts, the Free Demo button will get you started.

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FAQs

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Ready for the calm and clarity of Issuetrak?