Step 1: pick the right plan

Discover the issuetrak configuration that meets your needs.

team

Need better communication and streamlined tasking?

Help your team get organized, efficient, and productive. User licensing* that’s just right when supporting outside customers isn’t a requirement.

Great for:

internal operations · cross-department collaboration · process management · shared workflows
  • GREAT FOR:
  • internal operations
  • cross-department collaboration
  • process management
  • shared workflows
  • simple checklists
support

Have a handful of people who support a lot of end users?

Your agents can “own” issues or log them for others. The sky’s the limit for free end users while licenses are only needed for your agents.

Great for:

issue tracking · complaint management · help desk &
customer support · call center · operations
  • GREAT FOR:
  • issue tracking
  • complaint management
  • help desk & customer support
  • call center
  • operations
team

Need better communication and streamlined tasking?

Help your team get organized, efficient, and productive. User licensing* that’s just right when supporting outside customers isn’t a requirement.

Great for:

internal operations · cross-department collaboration · process management · shared workflows
  • GREAT FOR:
  • internal operations
  • cross-department collaboration
  • process management
  • shared workflows
  • simple checklists
$Free forever
support

Have a handful of people who support a lot of end users?

Your agents can “own” issues or log them for others. The sky’s the limit for free end users while licenses are only needed for your agents.

Great for:

issue tracking · complaint management · help desk &
customer support · call center · operations
  • GREAT FOR:
  • issue tracking
  • complaint management
  • help desk & customer support
  • call center
  • operations
$Free forever

Step 2: pick the right license

From monthly to yearly to cloud or self-hosted, we have something that works for you.

TEAM
SUPPORT
cloud
ANNUAL
cloud
ANNUAL
CLOUD
annual
$19/user/month $59/agent/month $19/user/month
  • Data Usage
    10 GB
    Data Usage
    10 GB
    Data Usage
    10 GB
  • MySQL Databases
    5
    MySQL Databases
    5
    MySQL Databases
    5
  • Email Accounts
    5
    Email Accounts
    5
    Email Accounts
    5
  • Free Domain
    5
    Free Domain
    5
    Free Domain
    5
cloud
MONTHLY
cloud
MONTHLY
CLOUD
monthly
$23/user/month $71/agent/month $23/user/month
  • Data Storage
    25 GB
    Data Storage
    25 GB
    Data Storage
    25 GB
  • MySQL Databases
    10
    MySQL Databases
    10
    MySQL Databases
    10
  • Email Accounts
    10
    Email Accounts
    10
    Email Accounts
    10
  • Free Domain
    10
    Free Domain
    10
    Free Domain
    10
self-hosted
ANNUAL
self-hosted
ANNUAL
SELF-HOSTED
annual
$82/user/YEAR $408/agent/YEAR $82/user/YEAR
  • Data Storage
    50 GB
    Data Storage
    50 GB
    Data Storage
    50 GB
  • MySQL Databases
    30
    MySQL Databases
    30
    MySQL Databases
    30
  • Email Accounts
    20
    Email Accounts
    20
    Email Accounts
    20
  • Free Domain
    30
    Free Domain
    30
    Free Domain
    30
self-hosted
LIFETIME
self-hosted
LIFETIME
SELF-HOSTED
one-time purchase
$170/user*$850/agent*$170/user*
  • Data Usage
    Unlimited
    Data Usage
    Unlimited
    Data Usage
    Unlimited
  • MySQL Databases
    Unlimited Database
    MySQL Databases
    Unlimited Database
    MySQL Databases
    Unlimited Database
  • Email Accounts
    30
    Email Accounts
    30
    Email Accounts
    30
  • Free Domain
    30
    Free Domain
    30
    Free Domain
    30
TEAM
SUPPORT
cloud
ANNUAL
cloud
ANNUAL
CLOUD
annual
$19/user/month $59/agent/month $19/user/month
  • Data Usage
    10 GB
    Data Usage
    10 GB
    Data Usage
    10 GB
  • MySQL Databases
    5
    MySQL Databases
    5
    MySQL Databases
    5
  • Email Accounts
    5
    Email Accounts
    5
    Email Accounts
    5
  • Free Domain
    5
    Free Domain
    5
    Free Domain
    5
cloud
MONTHLY
cloud
MONTHLY
CLOUD
monthly
$23/user/month $71/agent/month $23/user/month
  • Data Storage
    25 GB
    Data Storage
    25 GB
    Data Storage
    25 GB
  • MySQL Databases
    10
    MySQL Databases
    10
    MySQL Databases
    10
  • Email Accounts
    10
    Email Accounts
    10
    Email Accounts
    10
  • Free Domain
    10
    Free Domain
    10
    Free Domain
    10
self-hosted
ANNUAL
self-hosted
ANNUAL
SELF-HOSTED
annual
$82/user/YEAR $408/agent/YEAR $82/user/YEAR
  • Data Storage
    50 GB
    Data Storage
    50 GB
    Data Storage
    50 GB
  • MySQL Databases
    30
    MySQL Databases
    30
    MySQL Databases
    30
  • Email Accounts
    20
    Email Accounts
    20
    Email Accounts
    20
  • Free Domain
    30
    Free Domain
    30
    Free Domain
    30
self-hosted
LIFETIME
self-hosted
LIFETIME
SELF-HOSTED
one-time purchase
$170/user*$850/agent*$170/user*
  • Data Usage
    Unlimited
    Data Usage
    Unlimited
    Data Usage
    Unlimited
  • MySQL Databases
    Unlimited Database
    MySQL Databases
    Unlimited Database
    MySQL Databases
    Unlimited Database
  • Email Accounts
    30
    Email Accounts
    30
    Email Accounts
    30
  • Free Domain
    30
    Free Domain
    30
    Free Domain
    30

Cloud hosting provided by

*10+ users required. All pricing subject to change. Pricing conditions may apply to current customers. Please contact your Sales Engineer.

Ready to take the next step?

Ready to take the next step?

Fill out the form below to speak with a product specialist.

your needs. your choices.

In the Cloud or On the Ground
While Cloud hosting is popular, many of our customers require a self-hosted option. Our deployment plans provide the flexibility to choose how best to implement Issuetrak. We even offer annual or lifetime options for those looking to host Issuetrak themselves.

Maintenance Plus
With our Maintenance Plus package, Issuetrak self-hosted customers receive free software updates and customer support. This package is required for each customer’s first year and costs 20% of the total licensing fee.

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What our customers are saying...

We are extremely pleased with Issuetrak! Our employees have found it simple to use and love receiving email messages regarding issue status.


Lisa Beck
Farmers State Bank

Issuetrak is one of our favorite vendors—as far as technical and customer support—Issuetrak rules!


Marion Lancaster
Virginia Department of General Services

I can honestly say that there is no software vendor I deal with that gives me the level of support and attention everyone at Issuetrak does.


Donald A. Farland
Raytheon

Frequently Asked Questions

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