In the Cloud or On the Ground
While Cloud hosting is popular, many of our customers require an On-Premises option. Naturally, we’ve accommodated everyone. We’re happy to host the party or you can do it at your place. We even let you choose between lease or purchase.
With our Maintenance Plus package, Issuetrak On-Premises customers receive free software updates and customer support. This package is required for each customer’s first year and costs 20% of the total licensing fee.
Is my trial really free?
Absolutely. No credit card required.
How much is the setup fee?
Zero. Plain and simple.
What’s the difference between Support and Team?
Our Support plan is ideal for organizations that need to license agents who support end users. The Support plan allows you to give your agents any permission while also enabling limited permissions for end users. You pay for a license per agent, but end users are free and unlimited!
Team typically reflects a workflow or internal operations scenario where the organization doesn’t need to support end users. Instead, they need to license more people to have more system permissions. With the Team plan, everyone is licensed. 10+ users required.
Which users need licenses?
With the Support plan, only agents (users who can have any permission) need licenses. End users are free and don’t require licenses! With Team, all users need a license.
Is my data safe?
You know it! Backup recovery is included in all tiers, as well as SSL encryption. And, we’ve built in a host of other security measures to address common vulnerabilities.
Do you require a minimum amount of licenses to purchase?
There’s NO minimum number of licenses required for the Support plan! Team works a little differently, requiring a minimum of 10 licensed users.
Can I add more licenses in the future? How?
You sure can! Just give us a call at +1 (866) 477-8387 or email us at firstname.lastname@example.org.
Do I have options for hosting?
Of course! Choose Issuetrak Cloud hosting or install the Issuetrak application on your servers. You can even choose to lease or purchase with the On-Premises option.
Can I easily change my plan?
Yes, you can upgrade any plan at any time. You can downgrade your plan at the end of your contract term.
Are there any add-on fees?
To give you even more functionality, we offer four add-on modules—Active Directory, Asset Management, Billing, and Surveys—for an additional fee.