pricing plans for every company
Small business or enterprise. Start-up or established. We’ve got something just your speed.
with annual contract
or $23 month-to-month
- All Users Licensed (10+ required)
- Internal Workflow
- Templates (Quick Picks)
- Task Management
- Project Management
- 24/7 Support
with annual contract
or $59 month-to-month
- FREE Unlimited End Users
- Full Dashboard + Report Wizard
- Knowledge Base
- Issuetrak API
- Automation Rules
- Incoming Email Processing
with annual contract
or $71 month-to-month
- FREE Unlimited “Empowered” End Users
- Issue Auditing
- Service Level Agreements
- 5GB Free Attachment Storage
- On-Premise Hosting Available
- Process Management for Agents and End Users
Not sure which to choose? Compare full features list→
*All pricing subject to change.
**Pricing conditions may apply to current customers. Please contact your Sales Engineer.
Your Needs. Your Choices.
ready for the ultimate experience?
With Issuetrak’s Team and Support Ultimate products, you get access to our full set of features, more pricing options, and your choice of hosting.
Do your teams collaborate and share workflows across your organization? Do you need better communication and more streamlined tasking? Team gives you the option to license just your internal users when supporting outside customers isn’t a requirement. 10+ users required.
Do you support end users? Do you need them to be FREE users? Support Ultimate gives you the option to license just a handful of agents who support a lot of end users. Agents can be given full system permissions while end users have limited permissions. You pay for agents, but end users are free.
In the Cloud or on the Ground
While Cloud hosting is popular, many of our customers require an On-Premises option. Naturally, we’ve accommodated everyone. We’re happy to host the party, or you can do it at your place. And, with On-Premises, we even let you choose between lease or purchase.
With this package, Issuetrak On-Premises customers receive free software updates and customer support. This package is required for each customer’s first year and costs 20% of the total license fee.
We’ll help you get there.
a support team always along for the ride.
We believe that a software company is only as good as the support it provides its customers. When you call Issuetrak, our Virginia-based Support Team understands your problem and works quickly to resolve your issue. They maintain an impressive track record with customer satisfaction survey results consistently over 93% and calls answered in less than a minute.
frequently asked questions
Is my trial really free?
Absolutely. No credit card required.
How much is the setup fee?
Zero. Plain and simple.
What’s the difference between Support and Team?
Our Support plans are ideal for organizations that need to license agents who support end users. Support plans allow you to give your agents any permission while also enabling limited permissions for end users. You pay for a license per agent, but end users are free and unlimited! Available for Support Essentials (cloud) and Support Ultimate (cloud and on-premises lease or purchase).
Team typically reflects a workflow or internal operations scenario where the organization doesn’t need to support end users. Instead, they need to license more people to have more system permissions. With the Team plan, everyone is licensed. Available with the Support Ultimate tier for cloud and on-premises lease or purchase; 10+ users required.
Which users need licenses?
With the Support plans, only agents (users who can have any permission) need licenses. End users are free and don’t require licenses! With Team, all users need a license.
Is my data safe?
You know it! Backup recovery is included in all tiers, as well as SSL encryption. And, we’ve built in a host of other security measures to address common vulnerabilities.
Do you require a minimum amount of licenses to purchase?
There’s NO minimum number of licenses required for Support Essentials and Support Ultimate! Team works a little differently, requiring a minimum of 10 licensed users.
Can I add more licenses in the future? How?
You sure can! Just give us a call at +1 (866) 477-8387 or email us at firstname.lastname@example.org.
Do I have options for hosting?
Of course! Choose Issuetrak Cloud hosting or install the Issuetrak application on your servers. You can even choose to lease or purchase with the On-Premises option.
Can I easily change my plan?
Yes, you can upgrade any plan at any time. You can downgrade your plan at the end of your contract term.
Are there any add-on fees?
To give you even more functionality, we offer four add-on modules—Active Directory, Asset Management, Billing, and Surveys—for an additional fee.
What if I need help?
Have more questions?