pricing models for every company

Small business or enterprise. Start-up or established. We’ve got something just your speed.

team pricing plan

Team

Designed for people with work to do

$19/user/mo

with annual contract
or $23 month-to-month

Need better communication and streamlined tasking? Help your team get organized, efficient, and productive. User licensing* that’s just right when supporting outside customers isn’t a requirement.

Come together

  • Internal operations
  • Cross-department collaboration
  • Process management
  • Shared workflows
  • Simple checklists

support pricing plan

Support

Helping people help people

$59/agent/mo

with annual contract
or $71 month-to-month

Have a handful of people who support a lot of end users? Your agents can “own” issues or log them for other employees/customers. Sky’s the limit for free end users while licenses are only needed for your agents.

Handle it

  • Issue tracking
  • Complaint management
  • Help desk & customer support
  • Call center
  • Operations

your needs. your choices.

In the Cloud or On the Ground
While Cloud hosting is popular, many of our customers require an On-Premises option. Naturally, we’ve accommodated everyone. We’re happy to host the party or you can do it at your place. We even let you choose between lease or purchase.

Maintenance Plus
With our Maintenance Plus package, Issuetrak On-Premises customers receive free software updates and customer support. This package is required for each customer’s first year and costs 20% of the total licensing fee.

A new way to stay in touch with your customers.

chat

No matter the plan or deployment, chat can work for you. Our real-time chat integration gives your team another avenue of communication, facilitating fast and easy conversations. Transcripts can easily become issues for assignment and escalation, ensuring nothing slips through the cracks. With chat, supporting your customers has never been easier. Choose between our annual or monthly pricing ($360 per year/user or $30 per month/user) to get chatting today.

chat bubbles

blue traffic cones with arrow line

We’re always along for the ride.

get the technical support that you deserve

We believe a software company is only as good as the support it provides. When you call Issuetrak, our Virginia-based Support Team understands your problem and works quickly to resolve your issue. They maintain an impressive track record with customer satisfaction consistently over 96% and calls answered in under a minute.

Need help with Issuetrak?

frequently asked questions

Is my trial really free?
Absolutely. No credit card required.

How much is the setup fee?
Zero. Plain and simple.

What’s the difference between Support and Team?
Our Support plan is ideal for organizations that need to license agents who support end users. The Support plan allows you to give your agents any permission while also enabling limited permissions for end users. You pay for a license per agent, but end users are free and unlimited!

Team typically reflects a workflow or internal operations scenario where the organization doesn’t need to support end users. Instead, they need to license more people to have more system permissions. With the Team plan, everyone is licensed. 10+ users required.

Which users need licenses?
With the Support plan, only agents (users who can have any permission) need licenses. End users are free and don’t require licenses! With Team, all users need a license.

Is my data safe?
You know it! Backup recovery is included in all tiers, as well as SSL encryption. And, we’ve built in a host of other security measures to address common vulnerabilities.

Do you require a minimum amount of licenses to purchase?
There’s NO minimum number of licenses required for the Support plan! Team works a little differently, requiring a minimum of 10 licensed users.

Can I add more licenses in the future? How?
You sure can! Just give us a call at +1 (866) 477-8387 or email us at sales@issuetrak.com.

Do I have options for hosting?
Of course! Choose Issuetrak Cloud hosting or install the Issuetrak application on your servers. You can even choose to lease or purchase with the On-Premises option.

Can I easily change my plan?
Yes, you can upgrade any plan at any time. You can downgrade your plan at the end of your contract term.

Are there any add-on fees?
To give you even more functionality, we offer four add-on modules—Active Directory, Asset Management, Billing, and Surveys—for an additional fee.

What if I need help?
We’ve got you covered with 24/7 Support and a Knowledge Base chock-full of articles and answers.

Have more questions?
We’ve got more answers! Call us at +1 (866) 477-8387 or email us at sales@issuetrak.com or support@issuetrak.com.

Take it for a test drive.

Let us show you how Issuetrak can resolve issues, speed up your workflow, and boost profits.

Try it now

Sign ups are now open for the 2018

Issuetrak
User Conference

Register today!